Hello all i want to know if is posible after i get banned i can create a new account in EU.ç
The reason of my ban is because i have multiple avatars... in my first day playing i create multiple avatar cause i don´t know i can´t do... before i know i send a message to the support saying if theys can lock my other account and i get banned in all accounts and the support takes time to answer.... 1 day -.
This is the message and the answers:
hi, i wanna delete my avatar for create another and change my avatar name, can you help me?
Thanks.
2017-03-14 12:37 Entropia Universe Support:
Hi *******,
Thank you for contacting us.
Once you have successfully activated an account and interacted with the system, we cannot remove your account information, including your transaction history. According to the End User License Agreement (EULA) and the law in force, MindArk may maintain your personal information, as registered by you, as long as considered necessary and consistent with the Privacy Policy.
This means that we can't delete or restart your account in the way you requested.
What we CAN DO to help you is to lock this account and free up your applied email address so that you can register a new account with the email used on this one.
Would you like us to do that?
Thank you for your patience.
Kind regards,
Jeff | Entropia Universe Support
2017-03-16 22:50 You wrote:
So I want to continue with this account but I want to block the other one I have with the E-mail *******.com.
Since when I created i dont know i could not have multiple accounts.
Greetings and thank you.
2017-03-20 10:04 Entropia Universe Support:
Hi *******,
Thank you for replying.
We have noticed suspicious occurrences regarding this account, therefore this account has been locked for investigation.
We can see that you have created more then one account, we can also see that you have been using a proxy to create these accounts.
Is there something you would like to explain or add to this?
Thank you for your understanding.
Kind regards,
Jeff | Entropia Universe
2017-03-20 11:02 You wrote:
Hello, do not use any proxy to create the account, I just used a different email, in the previous email I informed you of this since I did not know that you could not have multiple accounts until I read it in the forums of planet calypso.
A greeting.
2017-03-20 11:24 You wrote:
Hi, now how can i continue playing in entropia if i have the 2 accounts locked, now can i create a new avatar or not?
2017-03-21 12:23 You wrote:
I'm sorry about this, but can you unlock my account please? I want keep playing.
If you need i can upload my national acreditación.
2017-03-21 13:04 Entropia Universe Support:
Hi *******,
Thank you for contacting us.
Your Entropia Universe account has been banned since our logs show that you have created several accounts to exploit the Entropia Universe Platform to get economic advantages.
On several occasions, your avatar has received items that are being distributed to newcomers through these illegitimate accounts. Furthermore, you have received PED that comes from Trade Terminal transactions/items of such newcomer items. Can you provide us with an explanation about this?
Thank you for your understanding.
Kind regards,
Jeff | Entropia Universe Support
2017-03-21 13:41 You wrote:
I only i got the Peds i buy in the webshop yo my new account, i buy 493 Peds in the *******@gmail.com and i trade my ítems with my other account *******@gmail.com to play with other new avatar because i dont know i can't have múltiple account, but i'm sorry for this, i don't do never more, then never can play anymore?
2017-03-21 14:13 You wrote:
Then ok, i got banned my accounts and i understand i broke the rules and im sorry about this, but now can i register only 1 account and Play with this one or never can't Play anymore in entropía universe?
Its fatal error don't read the eula, i think this Game its like other MMO where you can have múltiple avatar to play.
Thanks and sorry.
Now can i create another account to play normally or i never can play EU?
The reason of my ban is because i have multiple avatars... in my first day playing i create multiple avatar cause i don´t know i can´t do... before i know i send a message to the support saying if theys can lock my other account and i get banned in all accounts and the support takes time to answer.... 1 day -.
This is the message and the answers:
hi, i wanna delete my avatar for create another and change my avatar name, can you help me?
Thanks.
2017-03-14 12:37 Entropia Universe Support:
Hi *******,
Thank you for contacting us.
Once you have successfully activated an account and interacted with the system, we cannot remove your account information, including your transaction history. According to the End User License Agreement (EULA) and the law in force, MindArk may maintain your personal information, as registered by you, as long as considered necessary and consistent with the Privacy Policy.
This means that we can't delete or restart your account in the way you requested.
What we CAN DO to help you is to lock this account and free up your applied email address so that you can register a new account with the email used on this one.
Would you like us to do that?
Thank you for your patience.
Kind regards,
Jeff | Entropia Universe Support
2017-03-16 22:50 You wrote:
So I want to continue with this account but I want to block the other one I have with the E-mail *******.com.
Since when I created i dont know i could not have multiple accounts.
Greetings and thank you.
2017-03-20 10:04 Entropia Universe Support:
Hi *******,
Thank you for replying.
We have noticed suspicious occurrences regarding this account, therefore this account has been locked for investigation.
We can see that you have created more then one account, we can also see that you have been using a proxy to create these accounts.
Is there something you would like to explain or add to this?
Thank you for your understanding.
Kind regards,
Jeff | Entropia Universe
2017-03-20 11:02 You wrote:
Hello, do not use any proxy to create the account, I just used a different email, in the previous email I informed you of this since I did not know that you could not have multiple accounts until I read it in the forums of planet calypso.
A greeting.
2017-03-20 11:24 You wrote:
Hi, now how can i continue playing in entropia if i have the 2 accounts locked, now can i create a new avatar or not?
2017-03-21 12:23 You wrote:
I'm sorry about this, but can you unlock my account please? I want keep playing.
If you need i can upload my national acreditación.
2017-03-21 13:04 Entropia Universe Support:
Hi *******,
Thank you for contacting us.
Your Entropia Universe account has been banned since our logs show that you have created several accounts to exploit the Entropia Universe Platform to get economic advantages.
On several occasions, your avatar has received items that are being distributed to newcomers through these illegitimate accounts. Furthermore, you have received PED that comes from Trade Terminal transactions/items of such newcomer items. Can you provide us with an explanation about this?
Thank you for your understanding.
Kind regards,
Jeff | Entropia Universe Support
2017-03-21 13:41 You wrote:
I only i got the Peds i buy in the webshop yo my new account, i buy 493 Peds in the *******@gmail.com and i trade my ítems with my other account *******@gmail.com to play with other new avatar because i dont know i can't have múltiple account, but i'm sorry for this, i don't do never more, then never can play anymore?
2017-03-21 14:13 You wrote:
Then ok, i got banned my accounts and i understand i broke the rules and im sorry about this, but now can i register only 1 account and Play with this one or never can't Play anymore in entropía universe?
Its fatal error don't read the eula, i think this Game its like other MMO where you can have múltiple avatar to play.
Thanks and sorry.
Now can i create another account to play normally or i never can play EU?