Search results

Welcome aboard My! It is great having you as part of the team!

I do agree, and I will instruct the support department to identify and reward those who provided information helpful to our investigation. While this entire episode was very disappointing and concerning for the community, MindArk, and our planet partners, one bright side is that this was a...

Based on reports from the community regarding potential use of official-only items by player avatars, MindArk initiated a thorough investigation into the matter over the past 12 days. In this statement I will detail the steps taken by MindArk, including our investigation of this issue, the...

We have been planning to post a statement, but seeing as this thread is getting some traction we will answer here. We are following government recommendations and are closely watching how the situation develops. We will take any steps we can to ensure the wellbeing of our employees while at the...

Sorry for the late reply regarding this particular space question, as you might have seen there have been several questions regarding space. Without going into details, our vision for space is one in which there is a healthy and vibrant interplanetary economy between the various planets and...

The most time consuming aspects of processing participant withdrawals are the intensive anti-fraud and anti-money laundering procedures that must be performed for all withdrawals, large or small. In addition, our team must also be sure that PED being withdrawn have been acquired fairly and in...

All withdrawals are made directly to the account holder's bank account, with exception for participants in the US who can use Paypal under these terms: • One withdrawal up to 600 USD via PayPal per month. • MindArk covers the PayPal fee. Please note that the only currency for PayPal...

The word ‘incident’ in the section of the Terms of Use that you highlight is a legal term, and refers to a potential case of liability to you on MindArk’s part. This has nothing to do with the health or mood of anyone at MindArk.

Given its unique real-cash economy, the Entropia Universe virtual universe concept is understandably somewhat limited in appeal (at least as compared to the mass market audience you mention). We make every effort to refine our marketing endeavours to target audiences that are potentially...

We regularly consult with our legal advisors to ensure that Entropia Universe is in compliance with all laws and regulations in the relevant jurisdictions, and will continue to do so moving forward.

MindArk, along with its legal advisors, is careful to ensure that it is in compliance with all applicable laws and regulations at all times

Our legal advisors informed us of the proper action and policies to take, and we trust their professional advice. Please refer to the official announcement on this topic: https://www.entropiauniverse.com/bulletin/buzz/2018/12/12/Strongbox-announcement.xml

Yes, at one point Entropia Universe had a system which displayed sponsored advertisement on the in-game ad screens, however after evaluation of the trial run, it was decided to scrap the system.

Yes I would, the real cash economy dimension is as far as I know unique and that is what drew me into the game from the start.

Mentoring is one thing which I really love about Entropia. When I started playing I got lots of help from several avatars even though I didn’t have a specific mentor. It’s a great system, since many things are complicated for a new participants and there is a lot to learn at the beginning...

Hopefully a lot of good things. We plan to increase the number of employees at MindArk during 2019. This will allow us to focus on more projects and delivery them more quickly and at a higher quality. As mentioned in other AMA responses, one of our priorities is to improve the level of...

We do indeed take significant measures to prevent unauthorized use of the Entropia Universe client software and services. For security reasons, we cannot discuss our methods or enforcement actions publicly. If you report a case of potential abuse, our support team will perform an investigation...

As explained in other AMA replies, timely delivery of announced features and changes is something we intend to give much more focus moving forward.

The similarities between some of the elements in Entropia Universe and Ready Player One are indeed uncanny. I was actually quite disappointed that Ernest Cline did not mention Entropia somewhere in the book; it appears that Entropia Universe certainly could have been at least a partial...

Thanks for all the great questions, responses and reputation comments. We hope you have found this live AMA session interesting and informative. We were not able to respond to all of the submitted questions in this session, but we plan to continue adding replies over the weekend and next week...

Thank you for your question Legends. Customer engagement is important and it is certainly something that we can improve upon. I agree with you that Blizzard had previously set a high standard in regards to their customer engagement. However, they have received a lot of criticism lately in...

At the moment Mindbank is not something we are working on. While I agree that a bank itself is a very trustworthy institution, I feel that we have the confidence of the user base with regard to withdrawals. MindArk has never failed to deliver on its promise of always handling withdrawals.

Unfortunately we cannot share any specific plans for the taming system at this time. As I have mentioned in previous AMA threads, I’d like to increase the trust level the community has for MindArk, and for the moment that means only announcing features and changes that we are certain that we...

Mathias Gustavsson: The Arkadia Moon Deeds will be tradable when all the deeds have been sold, as per the original statement made when the Deeds were released.

Henrik Nel: 1. I expected the majority of questions submitted for this AMA would relate to very specific issues and past announcements and communication from MindArk. So, I would have probably posed a similar question to yours: What are the MindArk team members passionate about? Or maybe: Are...