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I don't know how to answer your question. Since 2023-11-28 I cannot login, then I'm not able to play anymore. I send my passport to claim my account and no response until now. I'll say I don't even have one account. If I register a new account to play, then I'll be the one who has multiple...

Too bad..., so what can we do? Just keep waiting forever? Is there any procedures to help us? Such as consumer protection law?

@MrBabul - Can you point out which rule you mention about? In https://account.entropiauniverse.com/legal/eula.xml I saw in the rule 4 Account lockdown, Inactivity, Ban and Termination. My English is not good, but as my understand, the TT value still my money, right?

One month passed, support didn't response me. Is this legal? I have about 20k ped still inside the game.

The first post is at 11-28, and get answered at 11-29, which is good. But after I react at 11-29, until now I don't get any response. As in 12-07 post, you can see I create another ticket to confirm, and get closed due to duplicated ticket. In another ticket only close due to I have on going...