Account locked permanently

Cail said:

Yes, i am a bit biased.


But, as i said, it might be something totally different than virus/malware/such, so it's impossible to know that formatting+installing all your usual software, would get rid of the problem since MA isn't telling what exactly is causing it.
Unless you are suggesting that you shouldn't install anything else but EU into the computer, even disable ALL of window's services/updates (yeah that's a bit long strech).

And yes, you could get rid of it by reformating your HD and installing everything again and be fine with it. What then when this same thing starts to happen to other people? No one still doesn't have a clue what is causing it, and i would really much like to know what it was to be able to avoid it in the future.

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Yes i know, but if we exclude the "normal" programs pretty much everyone else claims to run without problems in this thread whats left is either:

a) Him running some dodgy shit and being aware of it, which would mean he is lying.
b) Something got onto his computer by mistake (him or someone else DLing something infected or similar) That wasnt identified so far, even if he claims to have done all he can to find it.

If we accept his story that only leaves b), and since it apparently is very hard to find, has caused problems ALOT of times (the 6 locks) i cant really see any way out of it besides reformatting?
My point isnt that
"you should just format if something is wrong", its more of a
"nothing else works, i keep getting locked and i cant figure out wtf is going on, neither can MA apparently besides something isnt 100% ok, so i guess i have to format or take a break from EU until i find out wth is going on"...

Cail said:

I didn't say they don't like the scans or updates, i refered to them accessing memory, and it was just speculating since no one still seems to have no f**king idea about it.
And why would they have to start 1-2 minutes after logging in? :\

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Because he always got locked 1-2 mins after logging in. For me, that means the interval needed for server to smell for example a speed hack, run some tests, make notification and react.

You might know your socmate, but you're not in same room with him.

Did I mentioned I don't believe him? Either he's the most errrm naive (to use an eufemism) person who ever touched a computer, either he's lieing.

And enough of me in this thread, can't add more.

MA: We terminate your account forever
OP: Why? I did best what I could to clean and solve that problem (ok, I only didn't delete my whole disk). What is still wrong?
MA: You tell us, we don't know
(Mr X to Mr Y in MA HQ: How to get rid of that guy? Oh, I know)
MA: Ok, we are so generous we will let you start brand new account

MA said:

Our legal department has come to the conclusion that your activities constitute a serious breach of the EULA.

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Wow, "legal department", how many ppl there? Why they don't say us anything?

MA said:

Unfortunately we can't see that, you need to look for that program yourself.

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MA said:

We gave you many opportunities to find out what was causing this and to fix it. Unfortunately this issue is not something we can fix on our side, you must find what was causing it and fix it yourself. When you have done that you might want to apply for a new account.

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OMG, it's ridiculous. It makes me mad when I see such support statements

Optima said:

Yes i know, but if we exclude the "normal" programs pretty much everyone else claims to run without problems in this thread whats left is either:

a) Him running some dodgy shit and being aware of it, which would mean he is lying.
b) Something got onto his computer by mistake (him or someone else DLing something infected or similar) That wasnt identified so far, even if he claims to have done all he can to find it.

If we accept his story that only leaves b), and since it apparently is very hard to find, has caused problems ALOT of times (the 6 locks) i cant really see any way out of it besides reformatting?
My point isnt that
"you should just format if something is wrong", its more of a
"nothing else works, i keep getting locked and i cant figure out wtf is going on, neither can MA apparently besides something isnt 100% ok, so i guess i have to format or take a break from EU until i find out wth is going on"...

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Sorry, but that antiwpa.dll surely did not get on his computer by mistake.
And if one is using a cracked OS, one surely knows some other "tricks".
And I think MA is absolutely right in not saying, what programs are considered harmful, one way of breaching security is knowing how it works.

Still MA should say what programm is the one that they believe is a problem to their servers....

After all, if the guy does not know what programm is causing the confusion... how to solve that problem ?

Ok I also have some doubts about how this can happen and if nobody knows what's wrong, maybe he has some spyware or other malware on his PC that he is not aware of...

Still, MA can not just lock him on suspicion... both parties need to provide proof that things are going wrong here and an indicator as to what is causing MA to block him would be adequate...

Kerham said:

I don't believe the OP. One thing is to be accidentally locked and things get clear and other thing is to get 6 events.

I played for 3,5 years now and given that I also visit porn sites, dwld cracked games & software, use AC from time to time etc, if MA would have been really some idiots setup on banning & co I should have got at least one small warning. Got none. Because none of my software tried to decompile client-server, none of my software said "my minute is 120 seconds", none of my software stressed servers unnecesarly and so on.

Also, I don't know how it happens, but my support cases always go fast, in a polite manner and (except those in which I curse Magnus and rest of balancing team) get solutions. Maybe giving a bit of time in making your point clear and consider the default respect for the man/woman at the other end of the cable really helps.

I can't know what happened in this issue, but is more fishy than Hamburg docks.

Also, if this is a reccurent problem after reinstalations of the system, maybe check closely what your little sisters are doing, maybe they try to better understand sniffing or flooding or other nice practices like this

About the funny hipothesys I saw around here like software updates and av scans which MA didn't like cmon, I mean those updates always managed to get started 1-2 mins after loggin in?

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This is exact the same experience I with MA, And I used to DL all sorts of shit p2p and my is messed up pretty bad I am sure. (cant format as some windows update apperently doest let it read the cd anymore lol. stupid old dells)

But never have I had anything like this.

AJack10600 said:

Still MA should say what programm is the one that they believe is a problem to their servers....

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Situation is like a traffic-cop writes u a ticket and says "this will reduce 2 points from your license too" without telling why u get the ticket. And this happening 5-6 times in a year, would u accept that? I bet not.....

If I lived in Sweden I would go to the police or consumer office and ask how this is possible, coz I think that MA should tell what's wrong (or they can't say u're quilty without proof).

I have an Idea for you Hin. You dont live to far from Gothenburg. Bring your puter and a Lawyer or a Journalist to MAs HQ . Take the puter to MAs Technicians and ask them to go over it. And then tell you what the problem is. IF they cant find anything in your puter thats agains the EULA or some program that doesnt interfere with EU but still cause this prob. Crave MA of ALL the costs for you to get to Gothenburg and costs of hotel and everything. Im living like 6 hours drive from Gothenburg, and i tell you thats what I would have done in an eyeblink if this would have happend to me.

GL with your task to get your ava unlocked.

fnalig said:

I have an Idea for you Hin. You dont live to far from Gothenburg. Bring your puter and a Lawyer or a Journalist to MAs HQ . Take the puter to MAs Technicians and ask them to go over it. And then tell you what the problem is. IF they cant find anything in your puter thats agains the EULA or some program that doesnt interfere with EU but still cause this prob. Crave MA of ALL the costs for you to get to Gothenburg and costs of hotel and everything. Im living like 6 hours drive from Gothenburg, and i tell you thats what I would have done in an eyeblink if this would have happend to me.

GL with your task to get your ava unlocked.

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I really do not get it.
Why should MA be forced to prove _WHICH_ program interferes with them ?
They surely have enough evidence which computer and which IP is the culprit, it is not their job to keep your computer clean, no matter if it is unintended or on purpose.
If one really does not know much about computers and can not find the problem on his own, he goes to a professionell.
One should not take the issue lightly, just because one says, that one does not know does not mean one can not get into trouble being a part of a bot net.

WoenK said:

I really do not get it.
Why should MA be forced to prove _WHICH_ program interferes with them ?
They surely have enough evidence which computer and which IP is the culprit, it is not their job to keep your computer clean, no matter if it is unintended or on purpose.
If one really does not know much about computers and can not find the problem on his own, he goes to a professionell.
One should not take the issue lightly, just because one says, that one does not know does not mean one can not get into trouble being a part of a bot net.

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Exactly, MA is not responsible for someone's computer health. If OP is not just lying and really someone is using the same computer and not keeping it clean, tidy and safe, what has to be done is to clean the system in any way, create separate user account. If someone is moderately technically savvy Windows itself has Help option, which can tell the user how to do this or that. If someone is not enough tech savvy... well, I bet there are many computer servicing companies in every area and they are able to deal with the problem by reinstalling operating system, configuring user accounts etc.

Whatever was the reason for the perm ban, it simply means that OP can say bb to EU. So however I feel his loss, what was the point of opening this thread anyway? What EF can do to unlock your account actually? I'm affraid nothing and you're doomed anyway...

so maybe if MA can't tell exactly, because they don't really know, which programm/process caused autoban, they for sure can tell what action caused that (messing with memory, packets, computer speed, etc.) what would make some clues for that guy or any specialist he ask for help, because MA programmers have written autoban security and they know what actions it look for

I dont's blame neither MA nor that guy, but I think there are still things which haven't been cleared from one of the side. Without that clearence we can write who is to blame till the end of the world and one day more

@Sarah: What we can do to help him? Maybe nothing, but we can help any other ppl in future to avoid such situations. Maybe if MA is reading that forum and that post they will see that ppl are not satisfied about such things going over and over again. And if MA company listen to community maybe they will change something about their PR. If not, they can regret it one day.

From my experience working as programmer/tester in computer software company I can tell you that bad programm is not that thing which ppl dislike much, it's poor support which ppl hates as hell

regards,
JIIIS

WoenK said:

I really do not get it.
Why should MA be forced to prove _WHICH_ program interferes with them ?
They surely have enough evidence which computer and which IP is the culprit, it is not their job to keep your computer clean, no matter if it is unintended or on purpose.
If one really does not know much about computers and can not find the problem on his own, he goes to a professionell.
One should not take the issue lightly, just because one says, that one does not know does not mean one can not get into trouble being a part of a bot net.

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Just because this simple reason. As i mentioned B4 in this thread, once i had a red system message that I was using a program that was violating the EULA. I was TOTALLY puzzled over this so what i did was to call the tech. support. After quite a while they found out it was the program Vesseltracker A program thats its ONLY used to locate Vessels / ships locations For some weird reason that program cause MA to send me a warning. But of cause i was cleared after they found this out. And as MA dont seemed to actually TELL the OP what program that caused his Bann. How the HELL would he know what caused his probs ? I know for sure this "detector programs" could fuck up totally and give a positive sign of some violation where there isnt any reason for it.
A Small true story about this is. When i used to play another game a few years back one of the best players in that game was Perm. banned cause he was accused to use a macro which he didnt. He got so pissed over this so he took a flight from Russia where he lived to England where that game had their HQ. That company went trough his system and found out that the accusasions against him was TOTALLY uncalled for. From what i remember it was a harmless program as a repairprogram for his OS In the end Jagex actually paid for this guys expences, and furthermore they put up a thread on that games forums with a public excuse to the player and an explanation about What actually caused the bann in the first place. THAT i call a service minded company.

fnalig said:

From what i remember it was a harmless program as a repairprogram for his OS In the end Jagex actually paid for this guys expences, and furthermore they put up a thread on that games forums with a public excuse to the player and an explanation about What actually caused the bann in the first place. THAT i call a service minded company.

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Take a look at his HijackThis log. There is that antiwpa.dll loaded, which is used to crack XP in order to not be blacklisted. Also it is known to install rootkits, make your computer part of a bot net and spread trojans.
He got enough warnings that something is wrong with his computer. Even if MA can not exactly tell what is wrong, from his communication with support he did not seem really willingly to clear out the problem.

this already became boring pages ago...

WoenK said:

I really do not get it.
Why should MA be forced to prove _WHICH_ program interferes with them ?
They surely have enough evidence which computer and which IP is the culprit, it is not their job to keep your computer clean, no matter if it is unintended or on purpose.
If one really does not know much about computers and can not find the problem on his own, he goes to a professionell.
One should not take the issue lightly, just because one says, that one does not know does not mean one can not get into trouble being a part of a bot net.

Click to expand...

If one would know a thing about computers he'd know that its quite close to impossible to figure out whats wrong if its for example just a driver based problem. Most IT profs I know have never even heard of EU so I doubt they'd find anything.

Well, time to admit something myself... I run a cracked windows (Black XP 6), and have for a good year now, with no problems (and have the know-how to double check for these little backdoors/rootkits, etc - nada. This is the real deal without the bullshit attached).

I got it for the simple reason that I DID have to reformat my computer a half dozen times, thanks to windows pulling shit on me and giving me the BSOD too many times, and from all the reinstalls, I get this cute little message that says, "We're sorry, you've used up your allowed installs, please purchase a new copy of windows!"
Not going to pay $100 (at the time) for a new copy of an OS I already bought, so that's why I'm using it (it's also highly streamlined, and uses 1/4 the memory that XP normally does!

Having that doesn't mean you get caught by MA's servers. Unless this guy really does have the crap version of cracked windows, that isn't the problem (myself and easily a dozen people I know could attest to this).

And to those wondering why this thread is ongoing... what if this happened to you? Hmm? I'd bet you would want to know why the hell you got banned, but receiving the same, "We won't tell you, but fix it anyway" crap just really wouldn't fly.
In this thread now we are trying to figure out any number of VALID reasons why this happened, outside of the simple reason some of you are thinking, that he was hacking EU... which I know can't be done, as all the #'s are done server side... and I doubt "speedhacks" work in EU, either. And also based on all information we have available to us, there is no VALID reason for MA to have done this... and it would not have been the first time they banned someone for a screwup on their side.

Migozzi said:

If one would know a thing about computers he'd know that its quite close to impossible to figure out whats wrong if its for example just a driver based problem. Most IT profs I know have never even heard of EU so I doubt they'd find anything.

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Has nothing to do with EU.
Anybody halfway into computers could find the problem, this is surely not driver related and even if it was, one should at first reinstall the complete system and test step by step what is interfering.
In this case it is surely connected to the usage of copyright circumvention methods and he can be quite happy, that he only got a ban from MA and not any other problems up to now.

WoenK said:

Has nothing to do with EU.
Anybody halfway into computers could find the problem, this is surely not driver related and even if it was, one should at first reinstall the complete system and test step by step what is interfering.

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I wonder how you can test that step by step if problem appears only from time to time as his bans were spread in long period not everyday and not at every login try, gl doing that

Hetman said:

I wonder how you can test that step by step if problem appears only from time to time as his bans were spread in long period not everyday and not at every login try, gl doing that

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Would have first installed an authentic XP and avoided any fishy software.
Would have solved his problems probably after the second ban.

Lavawalker said:

Take out punkbuster, not only is it a pain, it is also trojan based and can allow remote users to take control of your system

If your not sure what punkbuster is exactly, do a google on it and a bit of reading. Also lookup what a ROOTKIT is, Punkbuster is a rootkit.

~ Sparkz

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and what would person who also loves to play First Person Shooters online do then? Get stuck with CSS forever (using VAC2).. Or play without PB in often pirated servers and enjoy the fact that most other players are using some kind of public aimbot,speed or wallhack?
Massive amount of FPS-s are using Punkbuster.
the "secret thing" inside EU arent much different.You dont know what MA can see (and do) in your computer..

WoenK said:

Has nothing to do with EU.
Anybody halfway into computers could find the problem, this is surely not driver related and even if it was, one should at first reinstall the complete system and test step by step what is interfering.
In this case it is surely connected to the usage of copyright circumvention methods and he can be quite happy, that he only got a ban from MA and not any other problems up to now.

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So what youre saying is that one should first install sound drivers and then run a game without graphics...(or similar case with programs) And youre sticking too much to that cracked windows stuff since many ppl have cracked windows and it doesnt affect them in any ways and that thing is going on all the time, how could he play between the bans then?

Selene B said:

and what would person who also loves to play First Person Shooters online do then? Get stuck with CSS forever (using VAC2).. Or play without PB in often pirated servers and enjoy the fact that most other players are using some kind of public aimbot,speed or wallhack?
Massive amount of FPS-s are using Punkbuster.
the "secret thing" inside EU arent much different.You dont know what MA can see (and do) in your computer..

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I've been using PB and EU at the same time for about 6 months with no trouble at all. I dont think these guys who are against PB even know what it is.

I am very sorry about that.

I know you as a honest player of EU.

I really have no idea why they locked you. I see a chance in making a compromise with MindArk like create a new account and transfer your stuff and skills to the new account(maybe someone hacked your old account) or also a good idea(maybe the best) is that you ask them for solving your problem together with MindArk and you assure MindArk of your full collaboration.

GL m8

I hope you will get your account unlocked soon.