raxxor
Guardian
- Joined
- Dec 17, 2011
- Posts
- 276
- Location
- Sweden
- Society
- Swedish rangers
- Avatar Name
- Mr raxxor Swedir
Funny story.. let me tell it from the beginning.. over 9 months ago I got scammed by <removed>. I of course did as anyone else would have done, wrote a support case letter.
FYI <removed> still play.. but apparently it was her/his "brother" who scammed me.. then got really really sick and .. well whatever, some load of bullshit I don't remeber.
I uploaded chat logs.. etc..
My first reponse from them was this:
"Thank you for reporting this. Unfortunately you have been the victim of a scam. [..] please rest assured that we will further investigate this issue and that appropriate action will be taken. "
My second response was this after I had asked them what's going on with the investigation:
We are very sorry to hear about your experience. We can assure you that we will investigate your report and determine what actions need to be taken in your specific case.
Unfortunately, we can not return items or money lost due to a scam. Since all items in Entropia Universe have a real value we instead advise you to consider filing an official police report about your lost items. If the police contact us, we will cooperate with them and submit all available logs we have.
[..]
Now, they admit I was scammed.. but say sorry we can't do anything about it? was the PURPOSE of support if not to help the players?
and Entropia item DON'T have a real life value, they are only VALUED by MA..
My reason for writing this post is because I'm getting sick and tired of support NEVER EVER doing anything.. Just today I talked with a new player, he had been scammed for a full set of ghost, a fap 50 and a couple of marcorps by <removed>, but again he got the response.. we can't prove anything or do anything? WTF! how do YOU excpept EU to grow if NEW players and we are treated like SHIT?
I've heard countless people complaining about support, and still.. nothing? I'll end by saying what I wrote in the title of my support case..
Action please!
FYI <removed> still play.. but apparently it was her/his "brother" who scammed me.. then got really really sick and .. well whatever, some load of bullshit I don't remeber.
I uploaded chat logs.. etc..
My first reponse from them was this:
"Thank you for reporting this. Unfortunately you have been the victim of a scam. [..] please rest assured that we will further investigate this issue and that appropriate action will be taken. "
My second response was this after I had asked them what's going on with the investigation:
We are very sorry to hear about your experience. We can assure you that we will investigate your report and determine what actions need to be taken in your specific case.
Unfortunately, we can not return items or money lost due to a scam. Since all items in Entropia Universe have a real value we instead advise you to consider filing an official police report about your lost items. If the police contact us, we will cooperate with them and submit all available logs we have.
[..]
Now, they admit I was scammed.. but say sorry we can't do anything about it? was the PURPOSE of support if not to help the players?
and Entropia item DON'T have a real life value, they are only VALUED by MA..
My reason for writing this post is because I'm getting sick and tired of support NEVER EVER doing anything.. Just today I talked with a new player, he had been scammed for a full set of ghost, a fap 50 and a couple of marcorps by <removed>, but again he got the response.. we can't prove anything or do anything? WTF! how do YOU excpept EU to grow if NEW players and we are treated like SHIT?
I've heard countless people complaining about support, and still.. nothing? I'll end by saying what I wrote in the title of my support case..
Action please!
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