Kitty Katty
Young
- Joined
- Jan 24, 2013
- Posts
- 11
Hello everyone,
Recently, my entropia universe account was locked. I sent a support case regarding it and the results did not seem fair to me. I want to know is there another way to contact mindark and get my account unlocked. Below is the discussion I had with them. I have copy-pasted it without any alteration.
I really-really need help, if possible, please assist me.
My avatar name is "Cutie Kitty Katty".
2013-02-09 03:53 You wrote:
Hello,
I have received a mail which says that my account is locked because of scamming reports. I would like to know what are those.
Regards
2013-02-09 15:43 Entropia Universe Support:
Hi Kitty,
We have received various reports from participants who say you have earned their trust to borrow items from them and don't return them back. This account is also locked for multiple accounts.
Kind regards,
Cameron | Planet Calypso Support
2013-02-10 12:25 You wrote:
Hello,
Is there a chat-log or something which I can look into.
There has probably been a misunderstanding between me and the person. If anyone lends me anything which they want to be returned, I definitely return it.
2013-02-10 22:05 Entropia Universe Support:
Kitty,
In order to verify and unlock your account the account holder's name needs to be updated with your real name, we kindly ask you to fill out and sign this special request form and send it to us:
http://account.entropiauniverse.com...rt/Account_Holder_Information_Update_Form.pdf
Together with the following documents:
- Front and back color copies of a current and valid photo ID, where all four corners are visible, and your full name, a document number, and your date of birth are clearly shown (e.g. Driver's License, Passport or National Identification Card).
- a copy of a utility bill or financial statement, issued within the past 90 days, that matches the address on both your id and Entropia Universe Account and shows your full name. Please also note that we cannot accept images of online statements - all documents must have been physically printed by the issuing institution and all four corners must be visible.
Please send the complete documentation to the following address:
MindArk PE AB
Attn: Support Dept.
Järntorget 8
SE-41304 Gothenburg
SWEDEN
In order to guarantee the security and validity of each request, we will perform a number of internal control checks. In the interest of preventing fraud, these checks will not be revealed, but will in no way violate the Privacy Policy already in place. If these internal checks are not fulfilled, your account information cannot be updated.
As all requests are processed manually, we appreciate your patience.
Cameron | Planet Calypso Support
2013-02-11 15:52 You wrote:
Hello,
I am above 13 years of age but below 18. I can send identification proofs and utility bills which are issued in the name of my grand-mother (guardian/head of family). I can also send a written consent from my grand-mother that I have permission to play this game and that I am her grand-daughter.
The kind of identification proof you ask for, does not exists in my name. I can, at the best, send a copy of my school's ID Card.
Please advise me how to proceed.
2013-02-23 07:46 You wrote:
Hello,
Its been more than a week and I have not received any reply. Please advise me on how to proceed. Will the signed consent of my grandmother be sufficient to unlock my account? Also, my elder brother has a verified account on entropia. If he can vouch for me and provide my details using a support case through his account, would it be sufficient?
2013-02-25 16:12 Entropia Universe Support:
Kitty,
Unfortunately no ID will be able to verify your account as the true holder since the full name for this account it's empty. I'm sorry to inform you that this account will remain locked and we are unable to assist you further with this case.
Cameron | Planet Calypso Support
2013-02-25 18:28 You wrote:
Hello,
It seems a bit unfair.
1. Can you please provide evidences on the basis of which my ID is locked?
2. Is there no way to get my ID unlocked?
I can provide my details here.
First Name : xxx
Last Name : xxx
D.O.B : xxx
Gender : xxx
Address :
xxx
City : xxx
Country : xxx
I can send the following as further proof :
1. My school's ID car which mentions my name etc.
2. Signed consent of my guardian that I am allowed to play Entropia despite being under 18 and over 13 as per the EULA/TOU.
I can send them as scanned soft-copy or by post.
If that isn't sufficient to unlock my ID, then I request you to please provide strong evidence on the basis of which my ID is locked. If you cannot provide the evidence for some reason, then please point me to EULA/TOU which allows the Mindark to lock my ID and not provide the evidence for the same.
2013-02-25 20:19 Entropia Universe Support:
Kitty,
Your account has been locked due to performing trust scams to other participants. This case will be closed. I'm sorry to inform you that this account will remain locked and we are unable to assist you further with this case.
Cameron | Planet Calypso Support
Recently, my entropia universe account was locked. I sent a support case regarding it and the results did not seem fair to me. I want to know is there another way to contact mindark and get my account unlocked. Below is the discussion I had with them. I have copy-pasted it without any alteration.
I really-really need help, if possible, please assist me.
My avatar name is "Cutie Kitty Katty".
2013-02-09 03:53 You wrote:
Hello,
I have received a mail which says that my account is locked because of scamming reports. I would like to know what are those.
Regards
2013-02-09 15:43 Entropia Universe Support:
Hi Kitty,
We have received various reports from participants who say you have earned their trust to borrow items from them and don't return them back. This account is also locked for multiple accounts.
Kind regards,
Cameron | Planet Calypso Support
2013-02-10 12:25 You wrote:
Hello,
Is there a chat-log or something which I can look into.
There has probably been a misunderstanding between me and the person. If anyone lends me anything which they want to be returned, I definitely return it.
2013-02-10 22:05 Entropia Universe Support:
Kitty,
In order to verify and unlock your account the account holder's name needs to be updated with your real name, we kindly ask you to fill out and sign this special request form and send it to us:
http://account.entropiauniverse.com...rt/Account_Holder_Information_Update_Form.pdf
Together with the following documents:
- Front and back color copies of a current and valid photo ID, where all four corners are visible, and your full name, a document number, and your date of birth are clearly shown (e.g. Driver's License, Passport or National Identification Card).
- a copy of a utility bill or financial statement, issued within the past 90 days, that matches the address on both your id and Entropia Universe Account and shows your full name. Please also note that we cannot accept images of online statements - all documents must have been physically printed by the issuing institution and all four corners must be visible.
Please send the complete documentation to the following address:
MindArk PE AB
Attn: Support Dept.
Järntorget 8
SE-41304 Gothenburg
SWEDEN
In order to guarantee the security and validity of each request, we will perform a number of internal control checks. In the interest of preventing fraud, these checks will not be revealed, but will in no way violate the Privacy Policy already in place. If these internal checks are not fulfilled, your account information cannot be updated.
As all requests are processed manually, we appreciate your patience.
Cameron | Planet Calypso Support
2013-02-11 15:52 You wrote:
Hello,
I am above 13 years of age but below 18. I can send identification proofs and utility bills which are issued in the name of my grand-mother (guardian/head of family). I can also send a written consent from my grand-mother that I have permission to play this game and that I am her grand-daughter.
The kind of identification proof you ask for, does not exists in my name. I can, at the best, send a copy of my school's ID Card.
Please advise me how to proceed.
2013-02-23 07:46 You wrote:
Hello,
Its been more than a week and I have not received any reply. Please advise me on how to proceed. Will the signed consent of my grandmother be sufficient to unlock my account? Also, my elder brother has a verified account on entropia. If he can vouch for me and provide my details using a support case through his account, would it be sufficient?
2013-02-25 16:12 Entropia Universe Support:
Kitty,
Unfortunately no ID will be able to verify your account as the true holder since the full name for this account it's empty. I'm sorry to inform you that this account will remain locked and we are unable to assist you further with this case.
Cameron | Planet Calypso Support
2013-02-25 18:28 You wrote:
Hello,
It seems a bit unfair.
1. Can you please provide evidences on the basis of which my ID is locked?
2. Is there no way to get my ID unlocked?
I can provide my details here.
First Name : xxx
Last Name : xxx
D.O.B : xxx
Gender : xxx
Address :
xxx
City : xxx
Country : xxx
I can send the following as further proof :
1. My school's ID car which mentions my name etc.
2. Signed consent of my guardian that I am allowed to play Entropia despite being under 18 and over 13 as per the EULA/TOU.
I can send them as scanned soft-copy or by post.
If that isn't sufficient to unlock my ID, then I request you to please provide strong evidence on the basis of which my ID is locked. If you cannot provide the evidence for some reason, then please point me to EULA/TOU which allows the Mindark to lock my ID and not provide the evidence for the same.
2013-02-25 20:19 Entropia Universe Support:
Kitty,
Your account has been locked due to performing trust scams to other participants. This case will be closed. I'm sorry to inform you that this account will remain locked and we are unable to assist you further with this case.
Cameron | Planet Calypso Support
Last edited: