Killahbee
Marauder
- Joined
- Aug 30, 2005
- Posts
- 6,396
- Location
- The Netherlands
- Society
- illuminox
- Avatar Name
- Killahbee Killer Bee Killahbee
It's sad to see so many people that still have faith in MA. I'll give you your answer
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Feel better now?
Hi! Thanks for reporting. This issue is known to us and we are currently working to find a solution. Hopefully it will be taken care of soon.
/Regards
Support
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If loot is lost due to technical issues and its existence cannot be verified MindArk does not compensate for that, as stated in the Project Entropia Conditions of Use. Unfortuanlty there is notrhing we can do in these cases.
/Regards
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Hi,
Thank you for reporting this. Unfortunately you have been the victim of a scam.
Kind regards,
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Thank you very much for the detailed information. We will certainly investigate this matter further, try to locate the cause if possible and take all reasonable efforts in order to prevent it from happening again. We are constantly working on maintaining a stable system.
On rare occasions such as this, however, issues that affect the performance of the system occur. These issues are due to technical reasons that are both unexpected and unavoidable. In such cases we do not compensate for losses (for further information regarding our policy please refer to EULA to EULA §§ 5 and 6).
We thank you again for your patience and participation in Entropia Universe and apologize for any inconveniences caused.
Kind regards,
Entropia Universe Support
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Hi,
Thank you for your report. I have forwarded the issue to members of the responsible team for further investigation and any irregularities found will be adjusted. Please stay tuned to the News and Release Notes sections on the website for further information and developments.
Thank you for your patience.
Kind regards,
Feel better now?