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  1. #1

    Does MA tech support speak english?

    Because of the what looks like an attempt of a reply to my support case today, I decided to go public on this one.



    Mindark really needs to consider hiring support agents that speak english, not these pretend to know how a-speak-a-wrenguish.


    I can't even start to imagine what this guy was thinking when he couldnt find a more suitable copy/paste answer, anyone has any idea on how weak minded these supporters are?;





    1. Reason of support case:



    Today I wanted to restart the game due to well-known reasons to all of us.


    I logged off, when trying to log back in the game would say my avatar is still logged in. No biggie, I thought. Waited a minute, two, 5, ten, still the same message.

    I follow tech support advice it says in such instance, contact support.

    I sent this at 2014-05-17 12:09 You wrote:

    Hi! I'm getting the message, that my avatar is still logged in, my friends told me that my avatar is still online and seen hanging around in quarry.

    I just wanted to restart the game so I logged off as usual, but avatar seems still logged in.

    Please fix this so I can log back in.

    Thank you.



    AFTER 8 hours of support case sent, noone cared to click the f***ing log-out button for my avatar as of then!!!. The avatar is standing at quarry soullesly for 13 hours now already, friends confirmed avatar is online, seen @ quarry and can be attempted to be interacted with.



    Furious with how much the support they have is lazy I updated the support case as seen below;


    (Dont take shots at me for my language here but they cant even take and reply (if not able to fix)a simple RT ticket in less than 8 fucking hours????? - I WORK FOR A ISP AND WE HAVE 1 HOUR MAX TO REPLY TO RT TICKETS LIKE THIS AND THERE IS 0, null, nix, nada, ZERO CASH INVOLVED!!! I WOULD IMAGINE SINCE THIS IS REAL CASH ECONOMY THEY COULD OFFER HALF-DECENT SUPPORT AT LEAST!!!



    2014-05-17 20:22 You wrote:

    Hi! I'm still getting the same message, that my avatar is still logged in.

    I've finished my 8 hours of work for the day for my company, meanwhile you still havent clicked log off button for ma avatar,....do you intentionally not let people log in to spend money?

    I expect this issue to be resolved ASAP!!!



    I even added;




    2014-05-17 21:24 You wrote:


    Friends confirmed that the avatar is still standing logged in @ arkadia quarry





    After this I received a "reply";....



    2014-05-17 21:24 Entropia Universe Support:


    Hi,

    Thank you for your report. I have forwarded the issue to members of the responsible team for further investigation and any irregularities found will be adjusted as soon as possible. Please stay tuned to the News and Release Notes sections on the website for further information and developments.

    Thank you for your patience.

    Kind regards,
    Entropia Universe Support

    __________________________________________________ __________________________________




    OK....




    Now someone please explain to me,...are they going to post like...a notice...on their news and release notes section of their webpage,.....THAT THEY LOGGED MY AVATAR OFF???? or.....



    IF ANYONE HAS AN IDEA WHAT TYPE OF IRREGULARITY NEEDS TO BE ADJUSTED TO JUST SIMPLY LOG MY FREAKING AVATAR OFF AND LET ME LOG IN AGAIN, WOW, REALLY?



    WTF IS THIS SOME KIND OF A SICK JOKE FROM THIS FAKE "support team"???




    To end this properly...


    I could never ever ever ever imagine how in the world companies like these can do so really, REALLY POOR on the simplest of things as support - can't even write the simplest of replies which would actually relate to the issue written in the support case.


    MA - you are best at doing one thing and one thing only - being able to dissapoint when one thinks there is no way for you to dissapoint anymore.


    Lets see now how long it takes now for someone from MA support with a login to the system and takes the 2 minutes which are needed to log a person off from the universe....
    Last edited by the_prophet; 05-17-2014 at 23:23. Reason: jeezus chrayzt

  2. #2
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    Danandre MrFixit Alexiel
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    Not sure if it'll help you but saw this on other thread.

    Quote Originally Posted by Dane View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I found a fix for your avatar being stuck in game...

    Log into Virtual Tycoon... Log Out.

    You can then log back into EU normally, no thanks to support or MA on that find.

  3. #3
    http://www.planetcalypsoforum.com/fo...44#post3256344

    I will link this also.



    I tried what Dane suggested and it worked, managed to normally log in now...




    INCREDIBLE THAT MA SUPPORT DOESNT HAVE BASIC SUPPORT SKILLS AND THIS JUST FREAKING PROVES IT, THE INCOMPOTENCE OF THEIR SUPPORT TEAM IS BEYOND EPIC.

  4. #4
    Old Alpha melander's Avatar
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    Zweshi Xavier Maccoy
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    Isen't who gets sent the support ticket based on what planet you are on? IE if your on Ark it gets sent to the ark team who then should look at it and if need be forward it to MA, Atleast thats how i think it used to be.... might not be Mindark who should take the blame for this one, just saying.

    Best regards
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  5. #5
    Quote Originally Posted by melander View Post
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    Isen't who gets sent the support ticket based on what planet you are on? IE if your on Ark it gets sent to the ark team who then should look at it and if need be forward it to MA, Atleast thats how i think it used to be.

    Best regards
    Zweshi


    ROFL.

    Or reply to the support case with text:

    Dead entropian.

    Log into Entropia Tycoon.

    Log out.

    Log into Entropia Universe.

    Play.

    Regards, suppot team.



    Jeezus chrayst...

  6. #6
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    Lizzy Demon Storm
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    I had the same issue yesterday, and I opened a support ticket via the eu website. I got responses in me e-mail that they had replied. And within 3-4 hours I was able to play again.

    With support cases like this, also with bug reports, I think it always helps to give them details on the matter. Where you are (planet/server), what happened, etc.

    I don't think support reads the forums. Patience is a virtue.

  7. #7
    Quote Originally Posted by Lizzy Storm View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I had the same issue yesterday, and I opened a support ticket via the eu website. I got responses in me e-mail that they had replied. And within 3-4 hours I was able to play again.

    With support cases like this, also with bug reports, I think it always helps to give them details on the matter. Where you are (planet/server), what happened, etc.

    I don't think support reads the forums. Patience is a virtue.


    All that you have written is good and well and true.

    But.

    This DOES NOT JUSTIFY that their support lacks so much knowledge OR not even bothering with tickets they get, this is probly a reply from one of the 2 people doing a student job copy/pasting the shit out of support cases, not even reading them, just AWFULL support for an RCE.

    It would well be possible that I had missed some opportunity which would yield me a nice profit but was time limited within the frame that I couldnt log in due to their FAKE support not even bothering with what people write in their support cases.

    My point is their support is worse than the worst...not sure how thats even possible but if anyone proves it - its their "supporting" itself...

  8. #8
    Elite forgo's Avatar
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    Forgo Forgorth Lundain
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    I cant say I have had any positive experiences myself since they moved support a few years ago, In fact I have several unanswered tickets (some years, some months, some involving many parties still unanswered) and some that had been closed outright.

    The support comes out of Mexico, that should explain alot. They largely don't even bother to learn English in America, I doubt they will try in Mexico.

    I have personally thought the same thing, that the language barrier is causing far more problems than good.

    And I have on several occasions thought support was involved directly with the avatars doing piracy in space based on actions not taken and responses given (seeing LOL's in a piracy support case is just wrong). (apparently I was not the only one from a thread last year).

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  9. #9
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  10. #10
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    I don't see any relation to their understanding of the english language.

    You are mad because you are impatient and because their front desk doesn't have an answer to a question and have to ask another team with specialized people.

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