- Joined
- Feb 4, 2012
- Posts
- 355
Because of the what looks like an attempt of a reply to my support case today, I decided to go public on this one.
Mindark really needs to consider hiring support agents that speak english, not these pretend to know how a-speak-a-wrenguish.
I can't even start to imagine what this guy was thinking when he couldnt find a more suitable copy/paste answer, anyone has any idea on how weak minded these supporters are?;
1. Reason of support case:
Today I wanted to restart the game due to well-known reasons to all of us.
I logged off, when trying to log back in the game would say my avatar is still logged in. No biggie, I thought. Waited a minute, two, 5, ten, still the same message.
I follow tech support advice it says in such instance, contact support.
I sent this at 2014-05-17 12:09 You wrote:
Hi! I'm getting the message, that my avatar is still logged in, my friends told me that my avatar is still online and seen hanging around in quarry.
I just wanted to restart the game so I logged off as usual, but avatar seems still logged in.
Please fix this so I can log back in.
Thank you.
AFTER 8 hours of support case sent, noone cared to click the f***ing log-out button for my avatar as of then!!!. The avatar is standing at quarry soullesly for 13 hours now already, friends confirmed avatar is online, seen @ quarry and can be attempted to be interacted with.
Furious with how much the support they have is lazy I updated the support case as seen below;
(Dont take shots at me for my language here but they cant even take and reply (if not able to fix)a simple RT ticket in less than 8 fucking hours????? - I WORK FOR A ISP AND WE HAVE 1 HOUR MAX TO REPLY TO RT TICKETS LIKE THIS AND THERE IS 0, null, nix, nada, ZERO CASH INVOLVED!!! I WOULD IMAGINE SINCE THIS IS REAL CASH ECONOMY THEY COULD OFFER HALF-DECENT SUPPORT AT LEAST!!!
2014-05-17 20:22 You wrote:
Hi! I'm still getting the same message, that my avatar is still logged in.
I've finished my 8 hours of work for the day for my company, meanwhile you still havent clicked log off button for ma avatar,....do you intentionally not let people log in to spend money?
I expect this issue to be resolved ASAP!!!
I even added;
2014-05-17 21:24 You wrote:
Friends confirmed that the avatar is still standing logged in @ arkadia quarry
After this I received a "reply";....
2014-05-17 21:24 Entropia Universe Support:
Hi,
Thank you for your report. I have forwarded the issue to members of the responsible team for further investigation and any irregularities found will be adjusted as soon as possible. Please stay tuned to the News and Release Notes sections on the website for further information and developments.
Thank you for your patience.
Kind regards,
Entropia Universe Support
____________________________________________________________________________________
OK....
Now someone please explain to me,...are they going to post like...a notice...on their news and release notes section of their webpage,.....THAT THEY LOGGED MY AVATAR OFF???? or.....
IF ANYONE HAS AN IDEA WHAT TYPE OF IRREGULARITY NEEDS TO BE ADJUSTED TO JUST SIMPLY LOG MY FREAKING AVATAR OFF AND LET ME LOG IN AGAIN, WOW, REALLY?
WTF IS THIS SOME KIND OF A SICK JOKE FROM THIS FAKE "support team"???
To end this properly...
I could never ever ever ever imagine how in the world companies like these can do so really, REALLY POOR on the simplest of things as support - can't even write the simplest of replies which would actually relate to the issue written in the support case.
MA - you are best at doing one thing and one thing only - being able to dissapoint when one thinks there is no way for you to dissapoint anymore.
Lets see now how long it takes now for someone from MA support with a login to the system and takes the 2 minutes which are needed to log a person off from the universe....
Mindark really needs to consider hiring support agents that speak english, not these pretend to know how a-speak-a-wrenguish.
I can't even start to imagine what this guy was thinking when he couldnt find a more suitable copy/paste answer, anyone has any idea on how weak minded these supporters are?;
1. Reason of support case:
Today I wanted to restart the game due to well-known reasons to all of us.
I logged off, when trying to log back in the game would say my avatar is still logged in. No biggie, I thought. Waited a minute, two, 5, ten, still the same message.
I follow tech support advice it says in such instance, contact support.
I sent this at 2014-05-17 12:09 You wrote:
Hi! I'm getting the message, that my avatar is still logged in, my friends told me that my avatar is still online and seen hanging around in quarry.
I just wanted to restart the game so I logged off as usual, but avatar seems still logged in.
Please fix this so I can log back in.
Thank you.
AFTER 8 hours of support case sent, noone cared to click the f***ing log-out button for my avatar as of then!!!. The avatar is standing at quarry soullesly for 13 hours now already, friends confirmed avatar is online, seen @ quarry and can be attempted to be interacted with.
Furious with how much the support they have is lazy I updated the support case as seen below;
(Dont take shots at me for my language here but they cant even take and reply (if not able to fix)a simple RT ticket in less than 8 fucking hours????? - I WORK FOR A ISP AND WE HAVE 1 HOUR MAX TO REPLY TO RT TICKETS LIKE THIS AND THERE IS 0, null, nix, nada, ZERO CASH INVOLVED!!! I WOULD IMAGINE SINCE THIS IS REAL CASH ECONOMY THEY COULD OFFER HALF-DECENT SUPPORT AT LEAST!!!
2014-05-17 20:22 You wrote:
Hi! I'm still getting the same message, that my avatar is still logged in.
I've finished my 8 hours of work for the day for my company, meanwhile you still havent clicked log off button for ma avatar,....do you intentionally not let people log in to spend money?
I expect this issue to be resolved ASAP!!!
I even added;
2014-05-17 21:24 You wrote:
Friends confirmed that the avatar is still standing logged in @ arkadia quarry
After this I received a "reply";....
2014-05-17 21:24 Entropia Universe Support:
Hi,
Thank you for your report. I have forwarded the issue to members of the responsible team for further investigation and any irregularities found will be adjusted as soon as possible. Please stay tuned to the News and Release Notes sections on the website for further information and developments.
Thank you for your patience.
Kind regards,
Entropia Universe Support
____________________________________________________________________________________
OK....
Now someone please explain to me,...are they going to post like...a notice...on their news and release notes section of their webpage,.....THAT THEY LOGGED MY AVATAR OFF???? or.....
IF ANYONE HAS AN IDEA WHAT TYPE OF IRREGULARITY NEEDS TO BE ADJUSTED TO JUST SIMPLY LOG MY FREAKING AVATAR OFF AND LET ME LOG IN AGAIN, WOW, REALLY?
WTF IS THIS SOME KIND OF A SICK JOKE FROM THIS FAKE "support team"???
To end this properly...
I could never ever ever ever imagine how in the world companies like these can do so really, REALLY POOR on the simplest of things as support - can't even write the simplest of replies which would actually relate to the issue written in the support case.
MA - you are best at doing one thing and one thing only - being able to dissapoint when one thinks there is no way for you to dissapoint anymore.
Lets see now how long it takes now for someone from MA support with a login to the system and takes the 2 minutes which are needed to log a person off from the universe....
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