Hello i play EU for 7 months only ,i played hard as hell many days and night losed,i invested in this game little ped and on 11.08.2014 i got this message"Your registered Entropia Universe account with username
xxx@gmail.com has been temporarily locked for investigation according to the ToU §5. Note that you cannot reply to this email. Please direct any inquiries regarding this issue to the Entropia Universe Support Department at
https://account.entropiauniverse.com/support-faq/contact/..
ok i write ticket and i said i never asked for items,i never borrowed items from other players and MA respond to me:Hi RoSkyLine,
We have received scamming reports involving the avatar connected to your account and therefore it has been locked. In order for us to continue the investigation, you need to send us an ATTESTED copy of your passport or other valid photo identification. Such verified copies can be obtained from the issuer of the document or from a notary public.
Please send the copy by regular mail to the following address:
MindArk PE AB,
Attn. Entropia Universe Support
Järntorget 8,
SE-413 04 Gothenburg,
SWEDEN.
Kind regards,
Entropia Universe Support
k now i ask myself why they block me without prior verification??in this mode any player can raport another player wich hate and he must lose days and nervs to prove his innocence.
why is that gold card used for? they sent me gold card cos i spent more than 5k ped and now they have doubt about mine identity??still i no understand. they have already mY id card,my bank card also,my paypal account,my life...
notary public cost 20 euro,shipping tax cost also+ time spent just cos 1 retard raported me i scammed???
pls players wich read this threat try help me with some advices cos on support nothing work i write to them 5-6 posts i don't know they no answer me and no try help me in any mode.
few days before mine char was locked i traded with 1 player "Alan Stardust Coolboy" and he said he want to quit this game and gived me few peds extra. this means i'm scammer?
really sorry i repost this thread but i'm still loked and my 1st thread was deleted by mistake by 1 moderator...i forgive u
)and i'm not so good chat forums really sorry for my bad english i treid use google translate ...