"If this problem persists, please contact support"
"An internal error has occured. Please try to login again in a few minutes. if the problem persists, please contact planet support for assistance"
Seriously now,
This is the 2nd major holliday that this happens, some part of the game servers (pardon my french) fuck up royally, leaving many players outside just unable to login.
Last time this happent was on christmas eve, unable to login for many hours, and now again on newyears eve, I have been "locked out" as it may, for soon 4 hours, and all whilst the whole new years eve and the fun to be had ingame quickly goes away.
Is this really acceptable behavior i wonder? Are MA not aware of these issues? Do they not have atleast SOMEONE working on hollidays to make sure people can AT THE BARE MINIMUM atleast LOG IN ??
Here's a list of things tried, that do NOT help the situation:
* Closing down the client loader, opening it up again and logging in - does NOT work, problem persists
* Rebooting the computer and trying to login - does NOT work, problem persists
* Repairing the EU installation - does NOT work, problem persists
** Reformatting the computer, installing anew - does NOT work, problem persists
* Trying to login from a different computer - does NOT work, problem persists
* Logging into the website (account management) - you can login on the web, but it does NOT help the problem as you can still not login to the game
i.e this is 100% without a doubt a server-side issue that is locking players out of the game "at a whim".
it has locked out 5 members of my society for this whole duration, some of which gave up early on after the lockout and went to bed.
MA, please, get your shit together and fix these kinds of things, you just ruined my newyears eve.