Alainax
Elite
- Joined
- Dec 6, 2010
- Posts
- 4,920
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- Hardcore
- Avatar Name
- Bonnie
I just wanted to make a wee thread in recognition of someone who appears to be a genuinely fantastic support case handler. (or maybe there is a few "Ulfs"?)
I have always found support helpful but it seems that Ulf is going above and beyond what we were used to in support cases. So many of my friends have been copying me across some of their recent cases from Ulf, and not only did he come across as genuinely reading and listening to the issue, but also taking the time to really give proper detailed and personal replies!
We all hate the " thanks for your feedback, we have forwarded this to the relevant team" or " We are sorry you are having issues, we hope this can be dealt with in due time" etc - but I guess many assumed they were a necessary evil.
However, now it seems we have someone who is genuinely trying his hardest to ensure that even if the answer is not going to be what the player wishes to hear - that it is sent in such a way that the player has been listened too.
I am aware this won't be the case for everyone, but I am a great believer in giving credit where credit is due. So often we meet people in life who are quick to complain, and not so fast to say " you know what, that person really did a good job there"
So anyway, Thanks Ulf, and I hope lot's more people really feel the effect of a more human interaction from support cases.
I have always found support helpful but it seems that Ulf is going above and beyond what we were used to in support cases. So many of my friends have been copying me across some of their recent cases from Ulf, and not only did he come across as genuinely reading and listening to the issue, but also taking the time to really give proper detailed and personal replies!
We all hate the " thanks for your feedback, we have forwarded this to the relevant team" or " We are sorry you are having issues, we hope this can be dealt with in due time" etc - but I guess many assumed they were a necessary evil.
However, now it seems we have someone who is genuinely trying his hardest to ensure that even if the answer is not going to be what the player wishes to hear - that it is sent in such a way that the player has been listened too.
I am aware this won't be the case for everyone, but I am a great believer in giving credit where credit is due. So often we meet people in life who are quick to complain, and not so fast to say " you know what, that person really did a good job there"
So anyway, Thanks Ulf, and I hope lot's more people really feel the effect of a more human interaction from support cases.