Lady Sarah
Mature
- Joined
- Mar 8, 2015
- Posts
- 41
Because in the majority of cases where someone deposits using credit cards (or I suppose Paypal accounts) that are not in the same name as the Entropia account, the transaction is likely to be fraudulent.
In other words, the credit card has been stolen or skimmed or the Paypal account hacked.
The nature of the 'real cash economy' - ie that RL funds can be both deposited AND withdrawn - means that MindArk must be particularly vigilant for any irregular financial transactions.
Support have apparently said they are investigating, and that your account is temp-locked until the investigation is complete. This is not the same as a permanent ban, and does not mean your account balance has been lost. Investigation can take some time - I would expect they would be contacting PayPal to ensure that no chargeback would later be made for those funds.
PayPal in particular have a reputation for buyers requesting chargebacks, or reversals, long after the transaction has occurred. I believe that this is in part why it took a very long time indeed for PayPal to be approved as a deposit source at all.
I think you've worked out yourself what should have been done to prevent this:
ok thx for info ..but why they couldn't replay like you did ..... they only gave low info ......