(...) worse like 1 year and never got answered so i just closed it even tho was a important matter.
Gratz.
I'm waiting for almost a month for mine to get answered.
Good news, four hous after this post I got a reply. Not a really complete answer but a start.
Well what was the support case?
You left something in the dark there. Your Picture dont show your support case, only the reply.
For all we know the support could be a deposit that didnt went through, or a withdrawel you wanted to cancell. Wich in both cases you will see lightning fast replys.
Cheers
Pic or it didnt happendwasn't about that was about "suggestion"
wasn't about that was about "suggestion"
Well there's your answer as to why..
It doesn't take long to copy past 'thanks for your suggestion and we'll forward it to the appropriate team'.
where it will be ignored completely ;P - TRUE !
Still so ... 1 min ? Can you beat this ?