Help: Loading Error

Slatter

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Joined
Oct 2, 2015
Posts
3
It seems support can handle the easy cases, but are too dumb to handle hard cases. I say that because they have not even responded to my support case and I am growing tired of waiting.

Now before anyone says it, yes I have already filed a support case which includes the screen shot of the issue at hand and a DxDiag.txt file.

I can start up the launcher, no problem.
I can log into my account no problem.
When the game window opens, nothing happens. I see the background and a loading bar, but nothing loads and no errors show up. Here is a screen shot of what I see every time, and i have allowed this to run for 8 hours solid and it never changes:

k34efqz7h
 
Check in clientloader where your Planet Data Folder is (Tools > Folders Tab). In my case it is "c:\users\public\entropia universe".

In that map delete the contents of the "dynamic_content" folder. These files will all be redownloaded, which takes time.
Most likely that fixes your problem.
 
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