PlanetCalypsoForum.com :: Entropia Universe Discussion and Resources
Results 1 to 8 of 8
  1. #1

    Thumbs Up A compliment to the support

    Even if I am not always the same opinion as MA and also have my own opinion about the game, I also have to praise the support staff.

    I recently had 2 open tickets for the Mayhem event and a loot problem.

    This time I have to say that the support has processed the concerns to my fullest satisfaction and has done.

    So a big thank you from me and hopefully this will continue in the future. You deserve this praise this time Keep up the good work

    Sincerely
    John SonicHero1 Wick

  2. #2
    Guardian osten's Avatar
    Joined
    Aug 2009
    Gender | Ingame
    Male | Male
    Location
    Norway
    Avatar
    Eon Ost Turf
    Society
    Stockholm Syndrome
    Posts
    354
    Images
    11
    I never had problems with support. I suspect those who have, are whiners and troll support with rage and questions that can not be answered.

  3. #3
    Guardian
    Joined
    Apr 2016
    Gender | Ingame
    Male | Male
    Location
    Virginia, USA
    Avatar
    Madmartigan Maxell Maximus
    Society
    cB Crimson Blades
    Posts
    259
    Images
    1
    I can honestly say that my support cases have been answered within 12-24 hours, unless submitted over the weekend. I appreciate their responsiveness and do hope this trend continues.

  4. #4
    Always had good support!
    Online is a great help too.. although they don't really know the game inside and out, they have helped me to figure stuff out.
    Agree 100%

  5. #5
    Stalker Thorns Rose's Avatar
    Joined
    Nov 2009
    Gender | Ingame
    Female | Female
    Location
    USA
    Avatar
    New York Rose
    Society
    Shaolin
    Posts
    2,347
    Images
    14
    I absolutely love the 'Live" chat support! Cloud is so cool too

    I have never had long wait with any SC's either.








    Last edited by Thorns Rose; 07-30-2019 at 01:21. Reason: italics

  6. #6
    Elite
    Joined
    Sep 2008
    Gender | Ingame
    Male | Male
    Avatar
    dasouth Genious dasouth
    Society
    The Ministry
    Posts
    3,812
    Images
    97
    I guess I always ask too hard questions..

  7. #7
    It took me a little over a day for my support ticket to be answered, so yeah, i'm satisfied.
    The thing that made a great gamer.

  8. #8

    Support Story

    Here's a support story for you with a lesson.
    I have been buying and using alot of (L) weapons besides my (UL) ones.
    I need a faster better gun than the (UL) I own for adds up in Crystal Palace.
    I had a few in my inventory and I was trying to finish them up so I could get rid of them.
    I had 2 or three at 00.00 Ped and went to the trade terminal to get rid of them.
    After that, I went to to go Kill Berks and noticed one of my Icons was missing.
    I got a bad feeling and looked around for my Piron PBP10 and it was gone.
    I sold it for 00.00 Peds
    How did I do that??
    Well I buy (L) guns with really high Tier up numbers and some of the (L) weapons reach Tier 5 to 7.
    Some of the weapons I used were Pirons.
    I saw the message and didn't bother to check.
    I got a big hole in my stomach because I had read about missing Items already.
    The fee to reclaim a weapon is 1000.00 PED.
    The gun was at Tier 6.3 and I pumped tons of ammo through it.
    There's no way I could sell this gun for 1000.00 PED but there's also no way I would find a replacement @ Tier 6.3.
    So after a while I bucked up sold a bunch of oils and put 1000.00 ped in my storage.
    Support took the money and dropped a Piron PBP 10 in my storage.
    I looked at it and it was Tier 0.
    Another heart attack thinking you can't get your Tiers back.
    I put in another ticket and they replaced it with a Tier 6.3.
    Did I learn my lesson?
    I hope so.
    I'm not mad. It was my own fault, and I respect their policy as they would be constantly getting support tickets for everything you could think of.
    Be very careful selling 00.00 ped stuff from your account.
    Was it worth paying to get it back?
    It's kinda like a family dog.. I think I feel better losing 100 bucks than losing the gun.
    Shortly after that I got my first 1k Global.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Follow Planet Calypso on Twitter  Follow Planet Calypso on Facebook