Help: I am being scammed?

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penethol

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Mar 18, 2016
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110
Howdy folks. I wanted to see what folks think here. Support is refusing to raise my deposit limit unless I attach a drivers license and personal info to their support case. Being that these people are outsourced, and in countries like mexico, india, and who knows where else.... I am extremely uncomfortable doing that. When I gave them a not so kind NO, they became ignorant, going as far as to accuse me of being a 15 year old kid using momma's card. I am a retired 51 year old man, who has deposited almost 5000$ with absolutely no issues at all. aBeing told I am a 15 year old kid using mommy's card was just a real pisser offer. It MA really this bad? Do they allow these idiots at customer service to just run folks off like this? I would appreciate any insight, Thanks.
 
Well.... without proof they can't really know? You have a right to be uncomfortable sending your personal information, but MA has a right to be equally uncomfortable raising deposit limits for someone who refuses to provide them with what they require to do this.

Is there an alternative you can think of to prove who you are? Other than expecting MA to just throw caution to the wind, knowing they do so to protect themselves as well as their player from any potential foul play? Remember, also, they may not even be sure it is you behind that support. Your account might have been hijacked. If they just raise it now, what would you do if a deposit hits of 20,000 when it wasn't you in the first place?
 
Trust a Swedish licensed corporation? I believe you can. Instead I can't think how they can trust you!
Btw there aren't any branches in Mexico or India as far I know. Arkadia based in far east but I believe you can trust PP's also.
 
In some places include online poker & casinos they want you to provide that even before you do first deposit/withdraw . So in that case thats your problem and not their ...

This is the most stupid thread i ever seen in this forum .. ofcourse after taco was banned :D
 
Lol, you trust and deposit 5000$, but you don't trust them when they ask for a proof of ID and make a thread title implying that they might scam you in some way and you don't trust them with a copy of your ID.

#logic
 
They are looking to verify your identity to protected against risk of stolen credit card, or banking details. How does that pose a risk to you?
 
Howdy folks. I wanted to see what folks think here. Support is refusing to raise my deposit limit unless I attach a drivers license and personal info to their support case. Being that these people are outsourced, and in countries like mexico, india, and who knows where else.... I am extremely uncomfortable doing that. When I gave them a not so kind NO, they became ignorant, going as far as to accuse me of being a 15 year old kid using momma's card. I am a retired 51 year old man, who has deposited almost 5000$ with absolutely no issues at all. aBeing told I am a 15 year old kid using mommy's card was just a real pisser offer. It MA really this bad? Do they allow these idiots at customer service to just run folks off like this? I would appreciate any insight, Thanks.

I believe you can raise your limit a small amount but anything more and they ask for proof of ID. It's not just you, and I'm fairly certain that nobody giving it to them has had the details used for fraud.

I gave it to them and have had no problems.
 
It should be obvious that you won't get anywhere without providing the documentation they ask for. But I can empathize with a slight discomfort about not knowing where your sensitive information is routed.

Is it published somewhere if they outsource or operate support centers outside of Sweden? If so I missed it, too. Official word I mean, not crowd chatter.

Maybe you can offer to send copies by registered mail to their Gothenburg address. I don't think they would or could deny you that. After all it is directly related to their income. Snail mail isn't so snail anymore as it used to be, usually 2-3 business days international within Europe, and less than a week from most overseas destinations. My experience is US-Europe 3-4 days, Asia 5-7 days.
 
Howdy folks. I wanted to see what folks think here. Support is refusing to raise my deposit limit unless I attach a drivers license and personal info to their support case. Being that these people are outsourced, and in countries like mexico, india, and who knows where else.... I am extremely uncomfortable doing that. When I gave them a not so kind NO, they became ignorant, going as far as to accuse me of being a 15 year old kid using momma's card. I am a retired 51 year old man, who has deposited almost 5000$ with absolutely no issues at all. aBeing told I am a 15 year old kid using mommy's card was just a real pisser offer. It MA really this bad? Do they allow these idiots at customer service to just run folks off like this? I would appreciate any insight, Thanks.

Don't know how they answered, that's between you and them. But I believe you can trust a picture of your license there, a lot of people have including myself when I needed to change the email.

Or wait until next month I guess :)
 
Actually theres not much harm they could possibly do with copy of your drivers license. I have sent them documents in which i have blacked out some information that is not needed. Maybe for example hide you Licence number etc (but birthday still showing etc).
 
I am extremely uncomfortable doing that. When I gave them a not so kind NO, they became ignorant, going as far as to accuse me of being a 15 year old kid using momma's card.

Probable causes:
Before, it was because stolen CCs and lack of verification ("3d secure"/"verified by visa"). Nowdays, it's a lot of regulations that comes to prevent money laundring.

If you want to deposit a larger sum, did you ask support about bank deposits? Sure it's a higher cost, but if you are depositing a larger sum it could be cheaper than paying the 3.5% in CC fee.
 
Probable causes:
Before, it was because stolen CCs and lack of verification ("3d secure"/"verified by visa"). Nowdays, it's a lot of regulations that comes to prevent money laundring.

If you want to deposit a larger sum, did you ask support about bank deposits? Sure it's a higher cost, but if you are depositing a larger sum it could be cheaper than paying the 3.5% in CC fee.

Afaik its no higher cost for wiring money, its free the last time I did......the only difference is that it takes a few days
 
Howdy folks. I wanted to see what folks think here. Support is refusing to raise my deposit limit unless I attach a drivers license and personal info to their support case. Being that these people are outsourced, and in countries like mexico, india, and who knows where else.... I am extremely uncomfortable doing that. When I gave them a not so kind NO, they became ignorant, going as far as to accuse me of being a 15 year old kid using momma's card. I am a retired 51 year old man, who has deposited almost 5000$ with absolutely no issues at all. aBeing told I am a 15 year old kid using mommy's card was just a real pisser offer. It MA really this bad? Do they allow these idiots at customer service to just run folks off like this? I would appreciate any insight, Thanks.

you seem to have two questions here..

1. Is MA's Support this bad as to accuse you of being a 15 year old with Momma's Credit Card?
Answer: Yes.​

2. Do you really need to submit a copy of your driver's license to increase your Deposit Limit?
Answer: Yes.​

This is the most stupid thread i ever seen in this forum .. ofcourse after taco was banned :D

Answer: Yes.​
 
Afaik its no higher cost for wiring money, its free the last time I did......the only difference is that it takes a few days

I Think it COSTs more if you live in a country that doesn't have agreement with ECB; that you have to "wire" the Money rather than do a straight deposit using IBAN+BIC number. For instance, USA (that seems to have a very complicated system for international Money transfer), and other countries.
 
If you feel uncomfortable about attaching your real life documents to an email you can make a copy of those documents and send them via real life mail directly to mindarks office in sweden. I did the same, never had any issues and it took 3 weeks before the limit was raised but that was ok.

I hope that was your problem and not that you dont want to identify yourself , in that case you should think if its right to trust a company with your money when you dosn't trust them with your personal data.
 
Thanks for the pointless necro.
 
Whats to worry about?

You wont get anywhere online without a card nowadays. Its hardly a scam
 
:confused: I still confused
You already giving you card number but you don't wanna give a copy of driver licence

To raise you deposit you have to so the know it's you
And it's good for safety ;)

Ya mandale la copia wey asi depositas mas :silly2:
 
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