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  1. #21
    Guardian Hass's Avatar
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    Jun 2007
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    Hass Hassan Ingram
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    They are there, they replied to my support ticket after 1 day for getting my limit raised lol....

  2. #22
    Quote Originally Posted by Dawid1979 View Post
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    They still didn't answer to me in case of points counting error in last year merry mayhem...
    You are not alone , i never got compensated for the glorious mayhem star i looted wich didn't gave me any points or the UL ammo reward. My support case is still not awnserd.

    All i can say is that unresolved support cases cost them trust and money.

  3. #23
    Prowler
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    Aj the-unknown Henry
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    Quote Originally Posted by Fiona Simmons View Post
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    You are not alone , i never got compensated for the glorious mayhem star i looted wich didn't gave me any points or the UL ammo reward. My support case is still not awnserd.

    All i can say is that unresolved support cases cost them trust and money.
    Well, they got a support case unseen from me for over 3 months now. I know for a fact it has cost them at least 300 usd in deposits from me now .....

    Am happily hunting the oratan prospectors for the daily in ark, and maybe sweat a bit, instead of my normal 1k-2k peds runs most days .....

  4. #24
    Old Alpha voom's Avatar
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    Vavva Voom Straaf
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    I have one open 12 days now with no reply

  5. #25
    Prowler Bear's Avatar
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    Georg Bear Mavel
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    LOL .. i had cases open, and still have one, for +3 years

    But the "big one" got solved after, yeah, like 3 years after a phone call

  6. #26
    Prowler nutter's Avatar
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    Fezza Prozac Sanity
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    Getting back into the game for me (removal of a gold card etc) took 3 years from first support case asking to do it, to actually managing to get back ingame.

    I think some of the bigger cases can get lost in the system.
    Recruit in Project X-Y
    The only thing Dynamic in entropia is the TRUTH!
    The most expensive free game ever...

  7. #27
    Alpha Fronske's Avatar
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    Sep 2009
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    Fronske Frank VDBank
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    Quote Originally Posted by Fronske View Post
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    I have 2 support cases opened, one is from a year or so ago. The other one is maybe 2 months. Still nothing..
    When I logged in yesterday I found out that both of my cases got answered and fixed. Great work to whoever treated them (unlike previous answers to support cases these weren't signed so don't know who treated them).

  8. #28
    I filed a support case to ask about the Crystal Palace deeds and it has gone with no reply from support.

  9. #29
    Old Alpha
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    Nov 2008
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    Invisible Andre Junior
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    1 year i have problem my mission adj resto chip and now i wait 11 mouth when MA answer me again at my another case i hate looks how MA work.

  10. #30
    Prowler
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    Leeloo Leeloo Mountain
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    Quote Originally Posted by Mega View Post
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    I posted the above for informative reasons because I've never had an issue with Support over my 10 years here, I've had replies I didn't agree with certainly, but I did get an answer.

    Ludvig
    Same here but over 15 years

    And for 2018 I always got a reply within 24 hours
    Ores - Enmatters - Treasures
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    The higher the year % - The bigger discount

    DEPTH ENHANCERS Level 1 - 9

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