San
Elite
- Joined
- Aug 5, 2007
- Posts
- 3,120
- Location
- That freaking cold place (in RL)
- Society
- OldTimers
- Avatar Name
- Sandal San Tolk
To continue from here (post #414) and with the issue of that thread as example:
https://www.planetcalypsoforum.com/...ace-PVP-War!&p=3515055&viewfull=1#post3515055
Support is overburdened with judging every issue that players have with each other's chosen behaviour. Be a complaint justified or not, it takes a lot out of their time and simply isn't the intended occupation for someone employed to give support with mainly technical issues.
I think they should start charging for occupying support with issues of (alleged) human failure. Not like the 1000 ped punitive charge for recovering an accidentally tt'ed item, that's excessive and no reflection of the actual effort involved. But something realistic, say covering the cost for 15-20 minutes of employee time.
The idea is a small claims court like in the real world, just with the restriction that recoverable damages do not exceed the court fee, otherwise we'd open a can of worms with claims spiraling out of control. The offender found guilty could be offered a choice, either cover the cost which will then be returned to the complainant(s), or do time shut out of the game. (There is more to this point which I can't oversee yet, it may be the most difficult part to get right if the idea is followed.)
If filing a complaint against a fellow human being (however foul) carries a price, it will not be done lightly by the mass of small players who watch their every pec, but there should be a mechanism of pooling to enable everybody to combat corrosive behavioural patterns which affect many. It will stop the recurring complaints against pirates who just do what the game offers them, but cases like this one where things aren't obvious from the start will have proper funding for a proper investigation.
Therefore, if a player or a group tries to abuse this court to someone's disadvantage, they should be aware that the likelihood is very high that it will backfire. This is a simulated world with total supervision, so framing someone should be impossible unless the judges are sloppy, which the cost coverage aims to prevent. On the other hand it should suffice to really do justice by finding the truth and not cause poor employees to roll their eyes, moan "here we go again" and pull the trigger.
https://www.planetcalypsoforum.com/...ace-PVP-War!&p=3515055&viewfull=1#post3515055
Support is overburdened with judging every issue that players have with each other's chosen behaviour. Be a complaint justified or not, it takes a lot out of their time and simply isn't the intended occupation for someone employed to give support with mainly technical issues.
I think they should start charging for occupying support with issues of (alleged) human failure. Not like the 1000 ped punitive charge for recovering an accidentally tt'ed item, that's excessive and no reflection of the actual effort involved. But something realistic, say covering the cost for 15-20 minutes of employee time.
The idea is a small claims court like in the real world, just with the restriction that recoverable damages do not exceed the court fee, otherwise we'd open a can of worms with claims spiraling out of control. The offender found guilty could be offered a choice, either cover the cost which will then be returned to the complainant(s), or do time shut out of the game. (There is more to this point which I can't oversee yet, it may be the most difficult part to get right if the idea is followed.)
If filing a complaint against a fellow human being (however foul) carries a price, it will not be done lightly by the mass of small players who watch their every pec, but there should be a mechanism of pooling to enable everybody to combat corrosive behavioural patterns which affect many. It will stop the recurring complaints against pirates who just do what the game offers them, but cases like this one where things aren't obvious from the start will have proper funding for a proper investigation.
Therefore, if a player or a group tries to abuse this court to someone's disadvantage, they should be aware that the likelihood is very high that it will backfire. This is a simulated world with total supervision, so framing someone should be impossible unless the judges are sloppy, which the cost coverage aims to prevent. On the other hand it should suffice to really do justice by finding the truth and not cause poor employees to roll their eyes, moan "here we go again" and pull the trigger.