amien
Young
- Joined
- Dec 8, 2006
- Posts
- 15
- Location
- India
- Society
- Freelancer
- Avatar Name
- Maximus "Max" Ownageus
Greetings,
I'm not sure if this is the right place for this but here goes:
I've had an account since the Project Entropia days but have not logged in a while. Recently I tried logging in and couldn't access the account. Sent an email to support and received a prompt reply asking me to provide any info. I could about the account. I gave them my avatar name and whatever else I could remember and they were able to locate the account.
They informed me that the account was registered to an old email that I no longer have access to. They advised me that I would need to send in a photo ID before the email can be updated. I promptly did so and it was accepted. I know this because the last correspondence I had from them was asking if I'd like the email I was using to contact them to be the new email on the account. I replied confirming the same.
It has since been over 2 weeks with no further response. I have since tried emailing them again but to no avail. It would be nice to have a time-frame or an alternative way to contact them. Can someone help?
Regards,
I'm not sure if this is the right place for this but here goes:
I've had an account since the Project Entropia days but have not logged in a while. Recently I tried logging in and couldn't access the account. Sent an email to support and received a prompt reply asking me to provide any info. I could about the account. I gave them my avatar name and whatever else I could remember and they were able to locate the account.
They informed me that the account was registered to an old email that I no longer have access to. They advised me that I would need to send in a photo ID before the email can be updated. I promptly did so and it was accepted. I know this because the last correspondence I had from them was asking if I'd like the email I was using to contact them to be the new email on the account. I replied confirming the same.
It has since been over 2 weeks with no further response. I have since tried emailing them again but to no avail. It would be nice to have a time-frame or an alternative way to contact them. Can someone help?
Regards,