can't update the client loader

Oh no!

I've got the same issue now after the update. :(

I just can say good luck on this, and hopefully you don't need to format C.
 
I just can say good luck on this, and hopefully you don't need to format C.



I already wiped an extra drive, and tried to install there, but did not work. I dont think Im successfully deleting all files, because the download for the installing takes no time.

Any tips on fully removing all game data?
 
I already wiped an extra drive, and tried to install there, but did not work. I dont think Im successfully deleting all files, because the download for the installing takes no time.

Any tips on fully removing all game data?

After remove eu, delete all eu folders from hand. Eu also write some stuff to the C drive, also if you use an other drive as storage.

Use also a registry cleaner tool, after remove eu.

Then try again to install it.

Do also a support case, so MA is knowing about this.
 
Had exactly the same error today on my new Win10 pc.

Client loader crashed while updating at 31%.
Error: Failed to update EU: An internal error occurred. Please contact...

How I fixed it:

Copied my current installation folder from old pc to the new win10 pc
C:\Program Files (x86)\Entropia Universe

Client loader passed 31% and now downloading required planet data. :wtg:
 
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