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  1. #11
    Old Alpha Vagrant's Avatar
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    Vagrant Arangar Melanwil
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    Quote Originally Posted by Oleg View Post
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    I think my GC is on its way out and was thinking about switching (reluctantly) to the app, but I didn't know I'd have to send them ID. What do they accept? I don't have a valid passport or drivers licence so I have a bad feeling this could be much harder than it needs to be.
    If you have the goldcard and it is working then you can simply enable the app and be done with the goldcard. No need to send any ID.

  2. #12
    Mutated Oleg's Avatar
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    Quote Originally Posted by Vagrant View Post
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    If you have the goldcard and it is working then you can simply enable the app and be done with the goldcard. No need to send any ID.
    Ah OK, I probably shouldn't wait till it completely breaks then.

  3. #13
    CND Trader Trifle's Avatar
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    Quote Originally Posted by Oleg View Post
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    Ah OK, I probably shouldn't wait till it completely breaks then.
    Let me know how it goes Oleg, I am in the same situation but I am afraid this will be a fuck up to change to the app :P

  4. #14
    Old Alpha Vigi's Avatar
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    Viginti Jacobite Tres
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    I can post you mine if it still working...when first one died i ordered a new one but simply havent registered it. Pm me here or send me an email if my mailbox is full on pcf.
    Not all drugs are good....Some are great!

  5. #15
    Elite Tycoon's Avatar
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    Quote Originally Posted by Mega View Post
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    I asked about a replacement Gold card on 30 Sep 2016, I received it in mid October 2016.

    I put my support request in Category: Account and fund transfer / Subcategory: Gold Card


    Does this help in any way?
    I thought I couldn't log in on their site without a GC, so I been sending my messages to general support without being attached to my account...

    but yeah, I logged in and sent the case in like you suggested and they responded within 12 hours, and 3 hours after that responded again saying they sent out a card reader and it's on the way!...

    (and so far doesn't look like they charged me for it, but my account info may be old by now, so we'll see how it turns out... I'll post results when it arrives!)

    thanks Mega!

  6. #16
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    Quote Originally Posted by LangeTobias View Post
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    I contacted support asking them to remove my GC when I lost it, i supplied pictures of my ID and they fixed it within 5 minutes from sending the support case... Not sure why it is taking so long for you.. wrong category on the support case perhaps?

    If you don't get a reply within a short while, try contacting them via the live chat on entropiauniverse.com
    Live chat?

  7. #17
    Dominant IvoL's Avatar
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    I got a new / replacment GC reader within a few weeks last year, no issue at all!

  8. #18
    Marauder AlphaGeek's Avatar
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    At last! Justification for keeping the my old reader when the batteries started going and I ordered a second one!
    ...and the old one worked fine with new batteries.
    Alpha AG Geek \\ Project Entropia Participant // VU 7.5 Colonist
    Member- VRW Post 9.4.6, Participant- Last "real" Beacon Mission

  9. #19
    Elite Tycoon's Avatar
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    so, update...

    I got my package, they sent me not 1, but 2 new card readers and they didn't charge me!

    happy day!

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