Hello,
what a strange issue you got there...hard to tell anything about that...
can only go through some things if you want this...
1., delete game and install it on a NOT default Folder , create one before install : mine is on D:\Entropia for example ( i had problems with access rights on default folders linked with profile folders...
2., you have a high end pc there , can you play also other games without problems..??
if yes .. then you might have a "too" good pc for entropia , some high end graphic cards have probs with it...
try first to install the latest video driver ...or if you have the latest -> downgrade 2 or 3 versions (solved some of my graphic problems in the past)
try then again ..and turn down graphics ,look also in the physics engine of the driver for some "basic "settings
-->from the start...does your picture freeze then after the blur? or is only the picture gone? then you could try to hit enter and tab-enter..tab-enter.-...
if no , then you could have a hardware issue..like a ram failure...test this with memtest86.org or something like that ( with a image to make a bootable usb-key)
3., does your loader show up everything? the html page etc ? if not ..you have to configure your default browser, on some win 10 versions etc a different topic...on win7 its still the internet explorer (entropia uses this resource)
4., try to set (inside the loader and tools) your internet connection to modem 56 kb .... i have a 70mb connection but only with this settings i dont get any disconnects...
5., did you port forward some of the necessary ports to your pc? in the faw-pages of entropia there are details written about that...
sadly it could be also some other issues regarding this...but checking those points should lead to atleast a good direction for solving...
Kind Regards,
Eddie