client reinstall works.. delete everything and redo it.
just make sure you delete every EU file on your pc and redownload the client from the website... tried to do it with download from 8+ months ago and failed.
Didn't work for me sadly. I've tried uninstalling and reinstalling it a few times now (including once more after reading your post). I've also tried going in and manually deleting all entropia/mindark registry entries and misc files I've found left on the system after uninstall.
I can't believe support hasn't gotten back to me about this either - just pathetic in my opinion. It's no wonder people are leaving EU in droves the company hasn't given a shit since 2009 and it shows.
as usual - Click run as admin
If you have malware on your system, Mindark wont be able to help - but the playerbase may (usually)
You dont give much details of your setup - is that what Windows 10 looks like? Or is it Linux? It doesn't look as pretty as Win 7 that's for sure.
Run the full gauntlet on your system. These are free and can kill off most things with some experience:
AVG
Spybot
Malwarebytes
CCleaner
Run those, clean off all the junk and report back.