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View Poll Results: How would you rate the performance of Live Support

Voters
68. You may not vote on this poll
  • Fantastic

    26 38.24%
  • Good

    22 32.35%
  • Decent

    9 13.24%
  • Needs Improvement

    6 8.82%
  • Bad

    2 2.94%
  • Horrific

    3 4.41%
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  1. #1

    Live Support Feedback/Discussion

    Greetings Entropians!

    The live support department of MindArk has been in its early stages of assistance since mid-April of 2017 See original announcement here. We have been available 24/7 on both EntropiaUniverse.com and PlanetCalypso.com in conjunction with official avatars on Planet Calypso.

    We are eager to hear your feedback on the first stages of this new customer service related support system. I have attached a simple poll as to overall satisfaction, and look forward to your comments on which aspects of this service your are pleased with and which aspects you would like to see improvement on.

    The areas we are currently able to help with are as follows:

    • Account Creation
    • Download and Setup of the Client
    • Avatar Creation
    • Player Controls
    • Assistance with game mechanics and systems
    • General Information


    Please not that areas outside of these we are not structured to support effectively for the time being, though with time we hope to implement more services through this department to support Entropians in real time. We have identified specific target improvements ourselves and are already working towards them, however we would appreciate your feedback on both our current operation, and your thoughts on the future of our department.

    Thank you

  2. #2
    Guardian
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    MORFOC AS SERBAN
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    I find the decent support overall but ,
    Pay 1000ped to have TT by mistake an object It's ridiculous , to understand that someone who supports in the moment for a bad move will able to have a chance.
    there will have to be financial support on the weekend included, I do not understand that it is not open 7/7.

    and ,
    when a player support after losing 2/10K and asks what happens, we reply simply that everyone is equal or we do not communicate on it (while it is false, and MA advantage some players for their publicity )I find its disastrous.

    Player Controls
    Assistance with game mechanics and systems
    General Information

    Main requests I think, because if someone has already struggled has created an account and an avatar, he need understand the system of loot behind or deposit for ...
    Last edited by morfoc; 08-31-2017 at 14:04.
    Born in Jason Centre in 2003
    Ghost Vagabond in 2017
    14 years of loot TT

  3. 08-31-2017, 14:02
    Reason
    Rule 3.2 - Off Topic

  4. #3
    Provider Faceof's Avatar
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    Chris Faceof Trimitzios
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    Hi MindArk|LiveSupportOdin ...i vote Good , but u can to have Very good before Fantastic, yes ...almost in all my support cases ur actions was Very Good...but i cant say Fantastic...

    Ty for ur good work and hope for more communication and improvements...

    Faceof...

    PS : Any news for space Update???

  5. #4
    Guardian
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    DakinGaros's Avatar
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    Dakin Gaz Garos
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    My 2 cents

    Live Support is a fantastic addition to the game. Both In-game and out of game.

    Friendly, help as much as they can, I have seen in-game avatars healing at large events, and even rescuing people who are stuck.

    Those days were long in the past, like the Marco, or Sam and Emma days, so this iteration needs to go bigger, be able to do more, and have a presence on other planets.

    Just my thoughts.
    Last edited by DakinGaros; 09-01-2017 at 22:36. Reason: Changed my mind whether to post or now

  6. 08-31-2017, 15:57
    Reason
    Response to deleted post

  7. #5
    I can't speak for the others as i haven't interacted with them, but I find the advice and help given by Janus when online has been fantastic.

  8. #6
    Stalker AxeMurderer's Avatar
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    Voted Fantastic for that Indian dude

  9. #7
    Elite sbi's Avatar
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    Sbinortz Sbi Latz'tek
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    superB at times with clear and quick answers, mUch less concreTe at other tiMes. Some shortcommings in whAt they could anSwer or help with. As a former cUstomer I appreCiated the effort though. It was oK overall.

    /Sbi
    Natural Born Killers!
    Add to friendslist: Search 'Sbinortz' in player register

  10. #8
    Dominant
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    ali tayyab crazy
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    i dont really understand what live support means.


    I had good and in time response to all the support cases that needed urgent assistance.

  11. #9
    Elite
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    dasouth Genious dasouth
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    Quote Originally Posted by crazyqpp View Post
    This quote is hidden because you are ignoring this member. Show Quote
    i dont really understand what live support means.


    I had good and in time response to all the support cases that needed urgent assistance.
    Use the chat button on entropia website

  12. #10
    Elite
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    dasouth Genious dasouth
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    While you guys could'nt fix my problem, I must say..
    When going back to support & talking to someone else, knowing they are aware off my issue means a great deal to me.
    Keep it up guys!

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