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  1. #1
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    MA is leading an unfair game

    Hello, dear players of Entropy. I want to tell you a story that happened to me and my brother and would like to hear your opinion on this matter and someone may have already faced the same problem.
    Everything started 2018 02 07 my account was blocked, of course I created a support case and asked why I can not go into the game and immediately sent them in any case copies of their documents (passport and driver's license) the same day I received a response from MA - Thank you for contacting us. Your account was blocked due to an ongoing investigation of a potential multiple account abuse and auction manipulation. In order to proceed with this investigation, you need to send us an ATTESTED copy of your passport or other valid photo identification. Such verified copies can be obtained from the issuer of the document or from a notary public. After that I tried to find out maybe there is some way to quickly identify my identity and prove to them that I really am I, but there was no answer and a week later they said that they only need ATTESTED copy of your passport or other valid photo identification. I had no choice but to go and notarize documents and send them to them by mail, since I live in Russia it took about two weeks. 2018 03 02 they received my documents by mail and no answer or explanation was received and already 2018 04 10 they wrote to me that you do not worry they got all the documents and are waiting for some documents from other accounts and more and no more news It was. For today, for three months now, my account and my brother have been blocked and I do not understand why I should sit and wait. I would like to tell you something else that I and my brother are different people who play from different computers and live their lives in the world of entropy, yes we traded and passed things sometimes but we never did something that obstructs the rules of the game and we never did not put things up for auction and did not artificially inflate prices - this is called manipulating the auction, and even something I forgot to tell you, it all started after I put 40k ped to withdraw from the game and I have a feeling that MA needs money so thats why they block players ie who is trying to bring a lot of money. Here is a story that happened to my avatar and I do not know what kind of investigation this can go 3 months since the player understands playfully or not in my opinion can be understood literally within a week maximum and in a given situation. MA is losing their reputation with such actions. I re-made a new case that they closed right after saying I have an ongoing case already. But they do not answer it. They just ignore everything and only 3 answers were from them for all this time. In general, tell me what you think about this and else i should do. I have items from friends too on me and their items have been locked all this time.
    Should I contact a lawyer?

    PS InvisibleAndre

  2. #2
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    if you already provided all the information the ask them shouldn't be any problem MA need to take cases faster if you already probe what else the wanna

    time to unlock MA
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  3. #3
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    Jhereg's Avatar
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    I have a question, what did you guys do to get flagged for auction manipulation

    Otherwise, I highly doubt MA is trying to just take your money...they do run a business after all that's based on trust that they won't do shady shit.

    Most likely they found something else going on and are going deeper into the issue...
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  4. #4
    Prowler The Jetman's Avatar
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    Quote Originally Posted by InvisibleAndre View Post
    This quote is hidden because you are ignoring this member. Show Quote
    2018 04 10 they wrote to me that you do not worry they got all the documents and are waiting for some documents from other accounts and more and no more news
    has your brother sent his ID too?

    with it happening when you tried to withdraw, its will be down to the money laudering rules they have to use. i imagine they will do some tests and if a money is moving around strange or you are withdrawing a large amount with no clear way of obtaining it, it will flag

  5. #5
    Alpha Skorp's Avatar
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    Is <removed> your brother? XD
    Is there maybe more MA is investigating then auction manipulation?
    Does the new CEO maybe decided to fight potential exploiters and the red flag arrised watching all the reports about potential exploits at migration?
    Who knows what all the reasons are for MA to lock it. And we surely will never here what of your actions might be the one that rised the red flag.
    The withdrawl itself canīt be the reason as other ppl do withdraw without much of a trouble, if you follow the thread for it.
    Last edited by Skorp; 05-07-2018 at 18:33. Reason: removed name, cant be the one I wrote about XD

  6. #6
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    Quote Originally Posted by Jhereg View Post
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    I have a question, what did you guys do to get flagged for auction manipulation

    Otherwise, I highly doubt MA is trying to just take your money...they do run a business after all that's based on trust that they won't do shady shit.

    Most likely they found something else going on and are going deeper into the issue...
    don't know what and where they need to go but for 3 months in my opinion it would be possible to investigate anything and the problem is that I write and they just Moscati not saying anything, all they wanted copies of my certified documents and all. I offered them to negotiate over Skype or any other program, but they also keep quiet.

  7. #7
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    Quote Originally Posted by The Jetman View Post
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    has your brother sent his ID too?

    with it happening when you tried to withdraw, its will be down to the money laudering rules they have to use. i imagine they will do some tests and if a money is moving around strange or you are withdrawing a large amount with no clear way of obtaining it, it will flag
    Yes my brother, too, reached long ago sent them all necessary documents, conclusion money they already long canceled and I know and am confident on all 100% that there not was nor any dubious transactions. I am ready to answer any of their questions, but they are stupidly silent in this and there is the whole problem

  8. #8
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    Quote Originally Posted by Skorp View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Is <removed> your brother? XD
    Is there maybe more MA is investigating then auction manipulation?
    Does the new CEO maybe decided to fight potential exploiters and the red flag arrised watching all the reports about potential exploits at migration?
    Who knows what all the reasons are for MA to lock it. And we surely will never here what of your actions might be the one that rised the red flag.
    The withdrawl itself canīt be the reason as other ppl do withdraw without much of a trouble, if you follow the thread for it.
    I have not opened one support case about migration and believe everything I did was legal, there is always someone who is unhappy than that

  9. #9
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    So u play since 2008 and suddenly in 2018 "MA is leading an unfair game" .....how intresting

    Was loot wave camping also part of leading unfair game??

  10. #10
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    there are many who manipulare the auction, I'm shure that MA just wait to see what hape t and will unlocked you.
    But just in case next time dont do any withrow.
    I invaste in thise game and hope everything is ok on their side and dont do any shade things.

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