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  1. #1
    Prowler
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    Scurvy Sityl LaRoux
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    Recent Support Times Were Really Good

    Just wanted to post that I had a support issue recently with two factor authentication and the response time was within 24 hours, which I was very happy with.

    I figured the ticket response team deserved a thanks.

    -Scurvy Sityl

  2. #2
    Prowler Captain Jack's Avatar
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    Captain Jack Daniels
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    It's because Folke handles 90% of the support case load and has been authorized to use copy/paste pre-scripted messages and close support cases before the issues have actually been resolved.

  3. #3
    Dominant fred5283's Avatar
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    Norian Norian Xx
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    Still waiting on some of my tickets still...one will hit itís 4 year anniversary at the end of the year.

  4. #4
    Prowler Captain Jack's Avatar
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    Quote Originally Posted by fred5283 View Post
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    Still waiting on some of my tickets still...one will hit itís 4 year anniversary at the end of the year.
    You can chat with LiveSupport about it and they can bump up the priority for you.

  5. #5
    Dominant fred5283's Avatar
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    Quote Originally Posted by Captain Jack View Post
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    You can chat with LiveSupport about it and they can bump up the priority for you.
    Thanks for recommendation, but have tried that multiple time

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