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  1. #1
    Prowler
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    Scurvy Sityl LaRoux
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    Recent Support Times Were Really Good

    Just wanted to post that I had a support issue recently with two factor authentication and the response time was within 24 hours, which I was very happy with.

    I figured the ticket response team deserved a thanks.

    -Scurvy Sityl

  2. #2
    Stalker Captain Jack's Avatar
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    Captain Jack Daniels
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    It's because Folke handles 90% of the support case load and has been authorized to use copy/paste pre-scripted messages and close support cases before the issues have actually been resolved.
    Skill Evader and Looter professions fast!
    Mutated Beladoth: 61.68 TT of Athletics (repeatable).
    Mutated Otorugi: 54.35 TT Alertness (repeatable).
    Both mobs available in good density at Songkra Valley. Damage: Cut/Stab/Impact.

  3. #3
    Alpha fred5283's Avatar
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    Norian Norian Xx
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    Still waiting on some of my tickets still...one will hit itís 4 year anniversary at the end of the year.

  4. #4
    Stalker Captain Jack's Avatar
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    Captain Jack Daniels
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    Quote Originally Posted by fred5283 View Post
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    Still waiting on some of my tickets still...one will hit itís 4 year anniversary at the end of the year.
    You can chat with LiveSupport about it and they can bump up the priority for you.
    Skill Evader and Looter professions fast!
    Mutated Beladoth: 61.68 TT of Athletics (repeatable).
    Mutated Otorugi: 54.35 TT Alertness (repeatable).
    Both mobs available in good density at Songkra Valley. Damage: Cut/Stab/Impact.

  5. #5
    Alpha fred5283's Avatar
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    Norian Norian Xx
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    Quote Originally Posted by Captain Jack View Post
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    You can chat with LiveSupport about it and they can bump up the priority for you.
    Thanks for recommendation, but have tried that multiple time

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