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  1. #1
    Rogue Banker
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    Question Please give me my USD 55'976$ Back!

    Dear MindArk

    I have been actively participating and investing in Entropia for 15 years. Through that time Entropia has gone through immense changes. CEOs has come and gone. The landscape has literally transformed several times. As an investor this definitely makes Entropia highly challenging and unpredictable to invest in. In August 2009 the implementation of a new graphics engine prompted you to recreate the whole Amethera map including all of my properties. Parts of the terrain were completely broken - as would be expected in any huge rewrite and remodeling like this. Thankfully you openly discussed these issues with me though. Although we didn't agree on everything you managed to somewhat amend the new situation by removing the worst design glitches and bugs that were most likely to affect players.

    This summer you once again redesigned the terrain. This time there were no underlying issue like change of graphics engine to push for it. Further more the redesign seems very targeted and highly discriminating. My most prized possession - Outback Land 16 (Nea's place) which recently were valued over USD 100'000$ was converted from a top grade hunting area to a B- or C- grade area by the introduction of numerous high hills scattered throughout the landscape. This was not done in other locations with Ambulimax mobs, and as a consequence it has largely devalued this area. As DNAs and the shopping container are unmovable it is also not possible to reestablish this business elsewhere.



    Naturally I flagged this issue through the proper support channels in June, and your support team told me to contact the team responsible directly through email, which I promptly did. I have thereafter repeatedly tried to contact you through phone, email and support cases. So far not a single request has been answered. It is less than two months since your CEO Henrik Nel reiterated the focus on communication between MindArk and the participants of Entropia Universe. We are now closing in on 5 months without a reply. Needless to say I find this situation highly disturbing.


    To visualize the effect of your changes I would like to make an exception to my no-share rule, and share my income for the affected LA for the months leading up to and after the fact.

    The last 12 months before the update the LA brought in a total of 108482.30 PED.
    The last 3 months before the update the income was 27870.63 PED.
    The 3 first months after the update the income was 16314.92 PED.



    A relative reduction of over 40 %.

    So what does that mean for market value?

    The 1 year income for CLD is currently 160 PED. That means you would need 681.85 CLDs to match the pre-patch income for this LA. With a CLD value of say 1980 PED per CLD that puts the pre-patch LA value of 1350000 PED.
    Compare that to the post-patch numbers and the LA just lost between 537905-559762 PED value, depending on whether you compare to the 3 or 12 month period. In other words well above USD 50'000 $.

    Naturally land area income varies, and there are many other factors than topology that affects it. I would however like to point out that when comparing with income for OLA 16 for last year, it was actually higher in the fall months than spring, which means the seasonal events (like eomon) did not cause net negative impacts last year. The total Calypso turnover also went up in the period (Based off CLD payouts) which means this is generally not a "low-period". Further more participant-held events has been generally comparable.


    Entropia is dynamic and you(MindArk) need to have the possibility to keep improving it. However I think you also need to respect the fact that people have real money tied up in this game and that every change you make can potentially have enormous financial impact. What is worse though is not picking up the phone, replying to support cases and replying to emails. I do not understand how I can encourage anyone else to invest in an environment like that.

  2. #2
    Prowler jambon's Avatar
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    While I can totally understand your frustration and thank you for sharing that data (who knew land areas could be so profitable) I think it's hard to pin the decline in your profits on just geography changes on your land without seeing all the data....


    • Have other ambu land areas seen a decline too?
    • More importantly, have they seen an increase that matches your reduced profit?
    • Have you factored in other things that could be affecting your earnings?


    As part of the last one these followup questions come to mind:


    • Perhaps people aren't hunting ambu's as much lately due to poor returns on ambu's in general? What are hunters saying about their ambu hunts? Would some polls make sense to get their input?
    • How much has the migration of sweaters from Nea's to LA42 affected how much people are hunting there? How many mobs that are dry are actually killed rather than dragged to a turret? How much does that contribute to your taxes?
    • Have you considered how FEN is affecting your returns right now with people looking for platinums on lvl50+ mobs? Have you considered ramping up the maturity during the event (are ambu stalkers lvl50? Maybe too late for this though anyways)
    • Have you considered that people are becoming more conscientious about hunting on taxed lands since loot 2.0. Even just since last year people have learned that they need to pinch every penny and sadly Ambu's aren't a unique mob. They are everywhere, even in untaxed Caly land. Are you giving people enough of a reason to hunt ambu's on your taxed land when they can hunt them on untaxed land? I see you've got an extra event going on but maybe it's too grandiose for the average player? Maybe the marketing you're doing isn't getting enough attention... Case in point - I see you've got the 1 million ped event but you've got multiple threads for it and you're linking to the old dead one in your signature instead of the 2018 updated one LOL.



    I can personally assure you that I hunt ambu's from time to time and I've never been swayed away from Nea's due to the hills on the area. I hunt multiple areas and stick where the loot/returns are good.

    I know you have your stats to compare with and are desperately trying to find the reason for the decline and while I agree that MA should step up their communication, I think the geography changes are just a coincidence to your profit decline. Or if they are a factor I'd suspect it's minimal. Though I would get a poll done up asking players if THEY feel that it's a problem and is preventing them from wanting to hunt on your land area. Without knowing what the players are thinking it may just be jumping to conclusions.

    While I don't agree with what MA has done and they should fix it, I think the power to fix your dwindling profits is in your hands with more pro-active movement in trying to raise the popularity of your land area lol. I'd say try a lower tax for a while, maybe try some sponsored events... maybe even play up the hills.... "get a screenshot hoffing on a hill and get and extra 250 ped!" or "first player to global on 3 separate hills gets 100 ped extra" something to that effect might be a humorous way to take advantage.
    Last edited by jambon; 11-11-2018 at 22:49.


    Watching The End Of The Universe Since 2010...

  3. #3
    Guardian osten's Avatar
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    As an investor I can understand your point of view. Personally, I am a spender in this game, and I'm not very happy if my deposit is spent too quick. Also, you need to consider new competing activities, wich you say nothing about here. New VU's=new activities=new exiting fun.

    Maybe MA tries to limit the outgoing stream of money and unless you have some dividend contract, this is purely up to them and is a risk factor you as an investor should keep in mind when putting a lot of money in this game. The risk in these types of property is above extreme. Very few investments pays dividend forever. If price/earning is right, you will your investment + interest back and I think you have already.

    I would find it appropriate if MA told high investors upfront what was going to happen, and why, and maybe warn what may happen to your income. I have no idea what their policy is here. I can see it may be a problem if you could sell on this inside information, so it needs to be public information, and this is where the problem is. It's simply not doable.

    Good luck

  4. #4
    Alpha livius's Avatar
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    This is because you didnít buyed deep tokens.
    Bam ! Iím out !

  5. #5
    Stalker DavinFelth's Avatar
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    In my opinion OP is a highly respected, trust worthy, and positive contributor to EU.
    No matter the outcome, the lack of response to you and silent coms from MA is horrid.

    HEYYYY CEO?! HelllloooooooOoOo

    How about that communication.?

  6. #6
    Alpha livius's Avatar
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    Jambon a question for you, you would still hunt eomons if they will spawn on Athenaís spaceport mountains next year?
    Bam ! Iím out !

  7. #7
    Elite
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    Seriously MA - just pick up the phone and call Akoz. I'm sure things can be resolved some way by just talking about it? It's good to talk, no?
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  8. #8
    Dominant Orion's Avatar
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    Long story short:

    This is a call to MA.
    To communicate.


    Your words, Henrik Nel, CEO, MindArk PE AB:

    Entropians,

    When I was announced as the new CEO of MindArk I stated that one of my priorities would be improved communication between MindArk and the community.
    A good chance to give them some meaning.
    30% OFF Markup: Genesis Amethera Headquarters, Tower B, Block B, Shop #4
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  9. #9
    Prowler jambon's Avatar
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    Quote Originally Posted by livius View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Jambon a question for you, you would still hunt eomons if they will spawn on Athena’s spaceport mountains next year?
    Probably if it means profit. Shit man... I've spent hours hunting boorums perched on cliffs like a dam gargoyal previously LOL

    To clarify my post though for the TLDR's....

    1. YES. MA should contact them to solve the issue this large investor is having. Regardless of if it's causing a decline in their profits or not, they have changed something that the person paid for "as is". To change the topography or layout now out of no where for no reason in a way that could affect the profits and/or would have affected their decision of how much to invest in the first place is borderline criminal. IMO Mindark has a real problem with sweeping this type of shit under the rug. *cough* avatar statues aka fraud/scam/theft... and they think they can get away with this shit forever without consequence. I really hate to think it but "Mindark" and "Class Action lawsuit" are words I would not be surprised to see together in a sentence in the future at some point if they don't shape up. Sure, a terms of service you force people to agree to on every launch is a nice shield for a while but it's not a license to break any laws you want guys. Fraud is still fraud (IE selling something that you never even intend to actually deliver)

    2. If there is one thing I've learned in 12+ years of playing this game. You can't count on MA when it comes to this sort of stuff. You want something changed or fixed? Generally you've got to find a fix or workaround yourself unless it's something that almost everyone complains about. If your profits are dropping they WILL NOT just hand you a check for what you feel you're entitled to. Obviously MA should fix the issues they caused or at the very least be communicating with you but in the meantime your best move is to try to do what you can to recover profits through other means that don't require MA's intervention.

    That's all I'm saying...
    Last edited by jambon; 11-13-2018 at 03:08.


    Watching The End Of The Universe Since 2010...

  10. #10
    Old Alpha Darth Revan's Avatar
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    I agree that MA should at least be communicating with you by replying, regardless of whether you like their response or outcome to the situation if there becomes one.

    Regarding the hills, I used to hunt on your lands when i was hunting Ambu's, never had an issue with the hills.
    I didn't stop because of hills, i stopped because the loot wasn't matching what i could afford when taking into account land taxes. I moved on to other mobs in different areas, some were taxed LA's as well, others were not.
    Your million $ event is good, but at times there are far better events going on. Case in point, Captain Jack's AUD for 10 globals plus random AUD's ended up being far more profitable for a time while grinding the iron mission for that mob. However I stopped hunting there when another opportunity came around.

    The change in loot with 2.0 has most likely resulted in more of an impact on your LA than the hills.

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