Captain Jack
Elite
- Joined
- Dec 28, 2010
- Posts
- 3,733
- Society
- Endgame
This thread has been a long time coming. Today was just the straw that broke the camel's back.
Today at 1300 UTC the "Crafting Mania" event was kicked off, promising a 3 click (L) blueprint for the Dominax Original Mamba whip.
At 1517 the first Combobulator Blueprint was discovered.
At 1714 Eternal sark Newbie began clicking the Dominax Original Mamba blueprint.
By 1755 it became apparent that there was a problem, and a MindArk LiveSupport Official was contacted ingame to report the problem. This LiveSupport Official flippantly responded that he'll "forward this case in case something went wrong".
At this point "only" 16,000 PED of TT had been redeemed by the crafter aforementioned.
At 1834 Eternal sark Newbie had his 47th successful click of the Dominax Original Mamba blueprint, fetching him a cool 110K+ PED of TT profit.
Why did the MindArk Official seem to flippantly disregard the warning?
Why was the "Logoff Avatar" button, which is available to MindArk Official avatars, not used in order to buy time for an investigation to be conducted? This would have saved nearly 100,000 PED from being looted through what was clearly a mistake.
Why is it that every time I or anybody I know has contacted LiveSupport ingame, we are either referred to file a support case or given vague answers, if any at all?
What is a MindArk LiveSupport Official actually there for? What do they actually do?
Why are we, the customers who fund MindArk through our participation, paying for this "service"?
I propose MindArk fires all or most of the "LiveSupport" officials and direct the money toward a software developer who can actually improve the game.
Today at 1300 UTC the "Crafting Mania" event was kicked off, promising a 3 click (L) blueprint for the Dominax Original Mamba whip.
At 1517 the first Combobulator Blueprint was discovered.
At 1714 Eternal sark Newbie began clicking the Dominax Original Mamba blueprint.
By 1755 it became apparent that there was a problem, and a MindArk LiveSupport Official was contacted ingame to report the problem. This LiveSupport Official flippantly responded that he'll "forward this case in case something went wrong".
At this point "only" 16,000 PED of TT had been redeemed by the crafter aforementioned.
At 1834 Eternal sark Newbie had his 47th successful click of the Dominax Original Mamba blueprint, fetching him a cool 110K+ PED of TT profit.
Why did the MindArk Official seem to flippantly disregard the warning?
Why was the "Logoff Avatar" button, which is available to MindArk Official avatars, not used in order to buy time for an investigation to be conducted? This would have saved nearly 100,000 PED from being looted through what was clearly a mistake.
Why is it that every time I or anybody I know has contacted LiveSupport ingame, we are either referred to file a support case or given vague answers, if any at all?
What is a MindArk LiveSupport Official actually there for? What do they actually do?
Why are we, the customers who fund MindArk through our participation, paying for this "service"?
I propose MindArk fires all or most of the "LiveSupport" officials and direct the money toward a software developer who can actually improve the game.