MasterShadow
Hatchling
- Joined
- Feb 5, 2019
- Posts
- 6
Hello,
I've seen quite a bit on the forums about Mind Ark support being on the slow end... I'm wondering if anyone can say just how slow on average. Maybe someone's been in my shoes...
I played back in 2013. Didn't get too far but was out of my mentorship and had some cool timed exclusive stuff like the Alienware hover pod.
I was telling someone randomly about this game I used to play with a real money economy and that gave me the itch to pick it up again. DL the game, try to log in... Your account has been locked, please contact support.
Well damn. That sucks.
Reach out to MA support and get a response back within an hour. Pretty excited, think this is gunna go quick. They say my account was used in a PED selling scam but based on the connection information they're pretty sure it wasn't me who did it. They asked for my ID before they can unlock the account. I snap a quick picture and respond again within an hour.
Two weeks later I haven't heard anything. No response to the support ticket. No response for an update on the status. They wont even confirm if they received the file I uploaded as I can't see it on the ticket. I want to make sure they're not waiting on me for something.
I don't really care if it's going to take a month to look into and manually parse logs to validate I'm the account owner and didn't move to China to scam PEDs. I'd just like to not be ignored... I'd like to be in the loop. A simple, "You're in the queue but there's a lot of work ahead of you." would more than suffice. Instead, two weeks radio silence...
Is this normal? Anyone know how long this type of ticket typically takes? Should I forget about the game for now?
Sorry for the mini rant. Thanks for humoring me.
I've seen quite a bit on the forums about Mind Ark support being on the slow end... I'm wondering if anyone can say just how slow on average. Maybe someone's been in my shoes...
I played back in 2013. Didn't get too far but was out of my mentorship and had some cool timed exclusive stuff like the Alienware hover pod.
I was telling someone randomly about this game I used to play with a real money economy and that gave me the itch to pick it up again. DL the game, try to log in... Your account has been locked, please contact support.
Well damn. That sucks.
Reach out to MA support and get a response back within an hour. Pretty excited, think this is gunna go quick. They say my account was used in a PED selling scam but based on the connection information they're pretty sure it wasn't me who did it. They asked for my ID before they can unlock the account. I snap a quick picture and respond again within an hour.
Two weeks later I haven't heard anything. No response to the support ticket. No response for an update on the status. They wont even confirm if they received the file I uploaded as I can't see it on the ticket. I want to make sure they're not waiting on me for something.
I don't really care if it's going to take a month to look into and manually parse logs to validate I'm the account owner and didn't move to China to scam PEDs. I'd just like to not be ignored... I'd like to be in the loop. A simple, "You're in the queue but there's a lot of work ahead of you." would more than suffice. Instead, two weeks radio silence...
Is this normal? Anyone know how long this type of ticket typically takes? Should I forget about the game for now?
Sorry for the mini rant. Thanks for humoring me.
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