Hi,
Has anyone found a trouble free way to move the Authentication App from one phone to another without needing to involve the Support Desk?
Rgds
Ff
Hi. Thanks for the replies.
Unfortunately I used a Samsung account to port apps and data from old to new phone. While it installed the app, it didn't seem to include the underlying data for Entropia Pocket.
So, I tried the MA method:
1. Logged into my account on the web using a security code from my old phone
2. Entered the de-activation code to remove 2 factor security.
3. Immediately followed the link to generate a new QR code
4. Scanned the QR code and entered the verification number and all seems ok
One thing to note. On my new phone, although the App asked for access to Storage it didn't ask for permission to the camera, so when i first tried to scan the QR code nothing happened. This was fixed by going to Apps on the phone, reviewing permissions and allowing the camera. Then worked like a charm.
Rgds
Ff
Just wondering did you have a gold card before? I've always run into trouble when switching devices always had to give ID scans to support. It always goes back to me needs ng a gold card.
Hi. Thanks for the replies.
Unfortunately I used a Samsung account to port apps and data from old to new phone. While it installed the app, it didn't seem to include the underlying data for Entropia Pocket.
So, I tried the MA method:
1. Logged into my account on the web using a security code from my old phone
2. Entered the de-activation code to remove 2 factor security.
3. Immediately followed the link to generate a new QR code
4. Scanned the QR code and entered the verification number and all seems ok
One thing to note. On my new phone, although the App asked for access to Storage it didn't ask for permission to the camera, so when i first tried to scan the QR code nothing happened. This was fixed by going to Apps on the phone, reviewing permissions and allowing the camera. Then worked like a charm.
Rgds
Ff
It's asking for the code the app is giving you... just because it's deactivated it may not be uninstalled from your device. It's trying to get the code so it can sync them up.Sorry to revive this thread but it seems like the closest to the problem I'm having. I'm trying to transfer it to a new phone and am doing exactly as you describe, but when I click to generate a new QR code, it asks me to put in an authentication code from Entropia Pocket - which doesn't work because I have deactivated it! I can still get a code from my old phone, but when I enter it, it says "Bad code". I can use the code to reactive Entropia Pocket on the previous page, but then I'm still not able to use it on my new phone.
Very confused about what I'm supposed to do here...
It's asking for the code the app is giving you... just because it's deactivated it may not be uninstalled from your device. It's trying to get the code so it can sync them up.
i'm guessing you used to have a gold card. did you also disable that before switching to entropia pocket. I had this same issue, the code it was asking for was my gold card code. see if you have the ability to disable your gold card. also i found i had to log out and log back into the site after disbaling the pocket. i've not followed the instrutions above and use Google authenticate which easily lets you export your auths to other devices and use multiple devices at once. I highly recomend the switch.As I said. I can get the code. The code doesn't work.
Support got back to me quickly and clearly didn't read what I wrote either. If I can't resolve this without the "help" of support then I may be stuck with my old phone for all eternity.
i'm guessing you used to have a gold card. did you also disable that before switching to entropia pocket. I had this same issue, the code it was asking for was my gold card code. see if you have the ability to disable your gold card. also i found i had to log out and log back into the site after disbaling the pocket. i've not followed the instrutions above and use Google authenticate which easily lets you export your auths to other devices and use multiple devices at once. I highly recomend the switch.
I think you're right about the gold card. When I tried it yesterday, the graphic on the page was suggesting I needed an Entropia Pocket code, but when I log out and back in again as you suggest, then try again, the graphic shows the gold card. Which would be fine, if I still had my gold card, but I don't, because they told us it was obsolete and wouldn't work any more... ffs
You could ask support to disable your gold card
ug yea not having photo ID is going to be a problem. I dont even send a request in without attaching mine. I've never waited more then 48hrs for response. and most times it's less then 24.I've done that now. Let's see if they reply within 6 months. I imagine they'll pointlessly ask me to provide photo ID which I don't have.