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  1. #1
    Dominant Noorie's Avatar
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    PA Mall Shop Items moved to Planet Toulan Storage

    Greetings Everyone,


    I am the owner of "Monster Hunting" Shop, located in the Port Atlantis Mall, First Floor, 13s.

    Two days ago on October 26th, Saturday, around 13:20 game time, suddenly for no apparent reason and without any notice, I received a couple e-mail messages from the System, informing me that all the items located in the Shop were moved to the planet Toulan storage due to "Invalid location in an Estate".




    The first thing that came in mind was to check the Shop. I found that all is ok and the items inside were on their places.




    However, to be completely sure, i decided to have a look at "My items" section on the website.
    According to the list the same items from the Shop appeared also in the planet Tоulan storage.




    Okay, let's go to Toulan and see what is in the storage. And guess what. All Shop items were there.








    Now back to Caly. Checking the Shop again. I can set the retail price of the items, but when trying to pickup the item it gives me an error:




    The Shopkeeper's inventory opens without problems and all the items are there. I can move them into my inventory and vice versa. Attempting to pickup the Shopkeeper results an error message.




    My impressions at glance:

    This is probably a rare System error. It is not clear yet what caused it, nor why my store got involved and what is the connection with the planet Toulan.
    Now the question is whether this could happen to anyone else as well and how long it will take to get fixed.
    All thoughts, ideas, tips and reflections will be greatly appreciated.


    P.S.
    Support Case created, hoping for a prompt response.
    In order to avoid any possible complication of the current situation, I decided do not touch anything until I am told what to do on my part.

    Will keep the thread updated.

    Thank you for reading.

    Regards,
    Noor
    Last edited by Noorie; 10-29-2019 at 10:43.

  2. #2
    Dominant Noorie's Avatar
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    Updates:


    31 Oct 2019, Thursday:

    It happened again. Got the same mails from the System... saying all Shop items were moved again to Planet Toulan storage.
    The Shop will remain empty until the next VU.


    30 Oct 2019, Wednesday:

    Most of the items placed back in the Shop.
    Everything looks good, for now


    29 Oct 2019, Tuesday:

    Got a quick response to the Support Case.
    They wrote they are aware of the issue and It will most likely be solved with the next planet partner release.

    Following Тoday's server downtime, all items in the Shop were removed and now they only exist in the Planet Toulan storage.
    Later Today i will go get them from there and put them back in the Shop
    Last edited by Noorie; 10-31-2019 at 06:27.

  3. #3
    Elite Sub-Zero's Avatar
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    Bugtropia at its finest

  4. #4
    Old Alpha
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    Got the same message when i left my apartment. Invalid location in an Estate ,
    I cant rememeber what it was atm, and no idea where it went as I thought it was just a fail message

  5. #5
    Slayer GeorgeSkywalker's Avatar
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    What happens if someone tries to buy something from shop?

  6. #6
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    Quote Originally Posted by GeorgeSkywalker View Post
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    What happens if someone tries to buy something from shop?
    Good question :p

    Hope all get's fixed soon Noorie
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  7. #7
    Dominant Noorie's Avatar
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    I asked my Friend to buy something from the shop.

    She said she could only buy from the Shopkeeper but not the items that were put in the store.

    Trying to buy any of the items placed in the shop results an error message:
    "Could not execute. Please try again."


    Quote Originally Posted by GeorgeSkywalker View Post
    This quote is hidden because you are ignoring this member. Show Quote
    What happens if someone tries to buy something from shop?
    Quote Originally Posted by LeelooM View Post
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    Good question :p

    Hope all get's fixed soon Noorie

  8. #8
    Slayer GeorgeSkywalker's Avatar
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    Quote Originally Posted by Noorie View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I asked my Friend to buy something from the shop.

    She said she could only buy from the Shopkeeper but not the items that were put in the store.

    Trying to buy any of the items placed in the shop results an error message:
    "Could not execute. Please try again."
    Thanks,

    I hope it gets sorted out fast.

    Did you move some items from Toulan to caly recently? it may be the system still thinks they are on Toulan? don't know just guessing.

  9. #9
    Stalker Audrey Cheerful's Avatar
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    Imagine something like this happening in real life and the landlord says: "Sorry, there was some sort of fuck-up (makes vague gesture) and I moved your stuff to fucking Australia."

    Anyway, good luck getting this sorted!

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  10. #10
    Dominant Noorie's Avatar
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    Today i got a reply to my Support Case.


    2019-10-29 08:41 Entropia Universe Support:

    Hi Noorie,

    Thank you for contacting us.

    We are aware of this issue and are working hard to have this issue solved as soon as possible.

    It will most likely be solved with the next planet partner release.

    Please stay tuned to the News and Release Notes sections on the website for further information and developments.

    Thank you for your patience and understanding.

    Kind regards,
    Folke | Entropia Universe Support




    Also after the Today's maintenance all items in the Shop were removed and now they only exist in the Planet Toulan storage.



    I'm going to get them from there and place them back in the Shop.



    Thank you MindArk for the quick response.
    Last edited by Noorie; 10-29-2019 at 11:34.

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