PlanetCalypsoForum.com :: Entropia Universe Discussion and Resources
Page 1 of 4 1 2 3 4 LastLast
Results 1 to 10 of 36
  1. #1
    Stalker Captain Jack's Avatar
    Joined
    Dec 2010
    Gender | Ingame
    Male | Female
    Location
    Arkadia
    Avatar
    Captain Jack Daniels
    Society
    Captain Jack's Booty Hole
    Posts
    2,597
    Images
    112

    350% Higher Withdrawal Fees Than Posted on Website?

    My typical withdrawal is 10K PED. This is because there is a 1% charge on all withdrawals, with 100 PED being the minimum charge.



    Recently I audited my withdrawals and noticed that, rather than receiving $990 (after the 1% withdrawal fee) I have been receiving $965, after which my new bank (which I was forced by MA to open an account with since they changed their bank and now we can't withdraw through most banks in the U.S.) charges an additional $15 incoming international wire transfer fee. This means I end up with only $950 in my account, a loss of 5% total.

    I thought this was Chase's fault, perhaps charging me twice, so I called their customer service line. They assured me that they only received $965 from the sending bank.

    So I then verified my withdrawal amount on the Entropia Universe website, sure enough it was 10K PED. I then verified the withdrawal fee advertised on Entropia Universe FAQ section, and it stated 1%. So I should be getting $990 sent to Chase Bank, but I am only receiving $965.

    Where did the other $25 go? It wasn't a bank fee on my end.


    Update 12/03/2019

    I called Chase Bank and spoke to their Wires team (if you bank with Chase please note their business hours are different than the Checking team). There were no 3rd party banks the money was going through, it was going directly between MindArk's bank and Chase bank. There is, however, an administrative issue going on here.

    MindArk's bank has an account with Chase bank and they have an internal agreement which basically permits them to do debits from their Chase account rather than actually wiring the funds every time. MA's bank needs to put "OUR" under Field 71A in order for the fee not to be charged to the recipient. I will contact Support and request that they inform their bank to update that field, and will update here when I get results.
    Last edited by Captain Jack; 12-03-2019 at 23:40. Reason: Removed font size

  2. #2
    Provider MikeH's Avatar
    Joined
    Jan 2016
    Avatar
    Mike KingMike007 Hussey
    Society
    AoC 2.0
    Posts
    177
    Images
    2
    I notice there is a 25$ deduction in my withdrawals i believe its the fees bank charges MA for sending money. And about the 1% thing i see they charge 1% from PED card when we request withdrawal and again charges 1% on the amount which is being sent to our bank.

    Lets say i request 10k ped (1000 $) withdrawal
    first it will charge 1% (100ped) from PED card
    second it will charge 1% (10$) from the amount which is being sent so you should get 990$ instead of 1000$
    but again they charge 25$ flat (i believe its the fees MA needs to pay the bank for outgoing transaction)
    so you should get 965$ (1000$-10$-25$) if you bank don't charge for any incoming transaction.

  3. #3
    Old Alpha Darth Revan's Avatar
    Joined
    May 2016
    Gender | Ingame
    Male | Male
    Location
    Canada
    Avatar
    Darth Reven Reborn
    Society
    Love Craft Academy
    Posts
    928
    Images
    8
    What did you normally receive prior? Has it been the same all the time and you just noticed now?
    Or has this changed since you had to change banks?

  4. #4
    Stalker Captain Jack's Avatar
    Joined
    Dec 2010
    Gender | Ingame
    Male | Female
    Location
    Arkadia
    Avatar
    Captain Jack Daniels
    Society
    Captain Jack's Booty Hole
    Posts
    2,597
    Images
    112
    Quote Originally Posted by Darth Revan View Post
    This quote is hidden because you are ignoring this member. Show Quote
    What did you normally receive prior? Has it been the same all the time and you just noticed now?
    Or has this changed since you had to change banks?
    Before MA changed banks I was receiving $990 to my bank.

  5. #5
    Stalker Captain Jack's Avatar
    Joined
    Dec 2010
    Gender | Ingame
    Male | Female
    Location
    Arkadia
    Avatar
    Captain Jack Daniels
    Society
    Captain Jack's Booty Hole
    Posts
    2,597
    Images
    112
    Quote Originally Posted by MikeH View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I notice there is a 25$ deduction in my withdrawals i believe its the fees bank charges MA for sending money. And about the 1% thing i see they charge 1% from PED card when we request withdrawal and again charges 1% on the amount which is being sent to our bank.

    Lets say i request 10k ped (1000 $) withdrawal
    first it will charge 1% (100ped) from PED card
    second it will charge 1% (10$) from the amount which is being sent so you should get 990$ instead of 1000$
    but again they charge 25$ flat (i believe its the fees MA needs to pay the bank for outgoing transaction)
    so you should get 965$ (1000$-10$-25$) if you bank don't charge for any incoming transaction.
    These fees need to be disclosed on the website BEFORE withdrawing, not left to be discovered after.

  6. #6
    Provider MikeH's Avatar
    Joined
    Jan 2016
    Avatar
    Mike KingMike007 Hussey
    Society
    AoC 2.0
    Posts
    177
    Images
    2
    Quote Originally Posted by Captain Jack View Post
    This quote is hidden because you are ignoring this member. Show Quote
    These fees need to be disclosed on the website BEFORE withdrawing, not left to be discovered after.
    I have seen the $25 charge in all my withdrawals its not new but i agree they need to mention that too . and in withdrawal page i see they mention " Note: additional charges may be levied by your bank."
    but they should also mention " Note: additional charges may be levied by our bank." too.

  7. #7
    Mutated mastermesh's Avatar
    Joined
    Apr 2007
    Gender | Ingame
    Male | Female
    Location
    Billy Bar
    Avatar
    Maria Mesh
    Society
    tAS->Entropia Asia Cadets->Entropia Asia->Zoku->NBK->NBK Entrepreneur->Kaos->the Ministry
    Posts
    14,502
    Blog Entries
    10
    Images
    1745
    My bank says they'll charge 40 usd for international wires, which is what they consider a transfer from Mindark.

    In the past we have had identity theft issues as well, and part of me has a gut feeling Mindark or the third party they use may well have had something to do with that, and quite possibly is part of the reason so many places don't do transfers with Mindark as used to a few years back?

  8. #8
    Elite Ace Flyster's Avatar
    Joined
    Aug 2006
    Gender | Ingame
    Male | Male
    Location
    England, London
    Avatar
    Dave Ace Flyster
    Society
    Rangers
    Posts
    4,887
    Images
    178
    Arent those your bank fees, not from MA. MA have no control over what each bank will charge. So they cannot say that when you initiate the withdrawal. Completely separate to MA.

    Rgds

    Ace
    2nd published novel: 'The Shadow Grounds'
    1st published novel: 'The Eyes of the Devil'
    Book 3 - Working Title 'The Meeting of Worlds' - 25%
    Book 4 - Sci-Fi Book - No title yet - 10%

  9. #9
    Stalker Captain Jack's Avatar
    Joined
    Dec 2010
    Gender | Ingame
    Male | Female
    Location
    Arkadia
    Avatar
    Captain Jack Daniels
    Society
    Captain Jack's Booty Hole
    Posts
    2,597
    Images
    112
    Quote Originally Posted by Ace Flyster View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Arent those your bank fees, not from MA. MA have no control over what each bank will charge. So they cannot say that when you initiate the withdrawal. Completely separate to MA.

    Rgds

    Ace
    No, my bank fee is $15 which hits AFTER the money is sent to my bank account. There is $25 that is unaccounted for.

  10. #10
    Lmao . You are paying 25$ to your bank and blaming MA on this or my math is bad

    1000 withdraw make 990 $ usd and you got 965$ so that is 25$ that your bank take not MA

    I also got near 10$ on top on my withdraw last time and its def my bank take them not MA

Page 1 of 4 1 2 3 4 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Follow Planet Calypso on Twitter  Follow Planet Calypso on Facebook