Chris Enzo
Old Alpha
- Joined
- Mar 13, 2008
- Posts
- 886
My Support Cases
Error loading game after new VU17.
2019-12-04 15:10 You wrote:
Playing entropia on my laptop worked just fine before.
Update went ok, but after starting client loader and then try to start the game I just get this error:
D3D ErrorCould not find any copatible Direct3D device.)
I have a Geforce GTX860M graphic card.
I run windows 10,DirectX 12, uppdated graphic drivers.
I uninstalled entropia reinstalled it but still gets the same error message.
Dxdiag says all is fine, no problem also device manager says all fine.
2019-12-05 14:45 Entropia Universe Support:
Hi enzo,
Thank you for contacting us.
We suggest that you do a complete uninstall of Entropia Universe, once you have done so, please make sure that there are no remaining folders and files from your previous install, please follow these steps below.
First off, uninstall Entropia Universe, make sure that there are no remaining files from the previous install. Please check the folders, Program, Program (x86) or (x64) and the hidden Folder "ProgramData" for any remaining Entropia Universe Files.
In order to show hidden folders in your local disc, Open File Explorer from the taskbar. Select View - Options - Change folder and search options. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and press "OK".
Then visit our website and download a new installer, since it has been updated and improved and install the client.
Do not hesitate to reply to this case if the issue persists afterward.
Thank you for your patience.
Kind regards,
Jeff | Entropia Universe Support
2019-12-05 20:46 You wrote:
Ok, so I uninstalled and reinstalled one more time, only thing that was left after uninstall was a empty folder that I deleted.
And yes I have show hidden files visible.
I also updated graphic driver to lates.
I still get the exact same error.
D3D ErrorCould not find any copatible Direct3D device.)
Other games works fine and so did EU before VU17.
-------------------------------------------------------------------
Anyone here has an idea how to fix this?
Error loading game after new VU17.
2019-12-04 15:10 You wrote:
Playing entropia on my laptop worked just fine before.
Update went ok, but after starting client loader and then try to start the game I just get this error:
D3D ErrorCould not find any copatible Direct3D device.)
I have a Geforce GTX860M graphic card.
I run windows 10,DirectX 12, uppdated graphic drivers.
I uninstalled entropia reinstalled it but still gets the same error message.
Dxdiag says all is fine, no problem also device manager says all fine.
2019-12-05 14:45 Entropia Universe Support:
Hi enzo,
Thank you for contacting us.
We suggest that you do a complete uninstall of Entropia Universe, once you have done so, please make sure that there are no remaining folders and files from your previous install, please follow these steps below.
First off, uninstall Entropia Universe, make sure that there are no remaining files from the previous install. Please check the folders, Program, Program (x86) or (x64) and the hidden Folder "ProgramData" for any remaining Entropia Universe Files.
In order to show hidden folders in your local disc, Open File Explorer from the taskbar. Select View - Options - Change folder and search options. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and press "OK".
Then visit our website and download a new installer, since it has been updated and improved and install the client.
Do not hesitate to reply to this case if the issue persists afterward.
Thank you for your patience.
Kind regards,
Jeff | Entropia Universe Support
2019-12-05 20:46 You wrote:
Ok, so I uninstalled and reinstalled one more time, only thing that was left after uninstall was a empty folder that I deleted.
And yes I have show hidden files visible.
I also updated graphic driver to lates.
I still get the exact same error.
D3D ErrorCould not find any copatible Direct3D device.)
Other games works fine and so did EU before VU17.
-------------------------------------------------------------------
Anyone here has an idea how to fix this?