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  1. #41
    Mutated
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    levithanikos's Avatar
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    Angelreaper Demonikos Slayer
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    My first one :

    Case 45025 History 19 Jun 2005 : I have a problem with the game.
    I have a P3 910MHZ, Ram 768Mb, Nvidia Mx440 64 MB with the drivers you preffer 66.93, directx 9c and all the minimum requerments. The problem is that sometimes the PE.exe crashes! Is threre any new patch- update i have to download? Let me know if i can do something about it. Thanks....

    20 Jun 2005 MindArk Support: Hi,

    Set the Color Depth of the PE client Loader to 16 bits and try.
    Try after reducing visual effects of PE client loader.
    To do this
    PE Client Loader->options
    If you have enabled anti-aliasing or anisotropic filtering of your video card set them to application preference.
    If you still have problems please disable sound in your computer and try, to understand the problem is due to the sound.
    If so we highly recommended you to download latest codec for sound.

    Regards

    PS- i have the same PC and keep playing with it ( Now runs in 975 MHz and 128 MB Ati radoen 9250)


    Selling Threads :



  2. #42
    Elite Naifas Anaconda's Avatar
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    Leonardo Naifas Anaconda
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    My first support case:

    Case 22211 History
    03 Nov 2004 RxxxxFxxxxxxxx:
    Problem occured last time 5 minutes ago: at 22:52 (GMT)november 3rd.
    I can´t launch PE!! I can log in my account but cannot enter the game, no message appears and it appears not to freeze, but it stays for ever with that initialization screen and the red bar going left to right (at least 15 minutes)... the only way i can get out (i loose my patience by then..) is hitting ctrl-alt-del. How can i re-enter PE? Was this caused by the new update? After updating, i experienced problems with chat windows and the accept deal window (couldn't close a deal)... i logged out and then couldn't log back!!! Help me, please.
    04 Nov 2004 MindArk Support:
    Hi,

    See your case 22215.

    Regards
    And then the rest was here:
    Case 22215 History

    04 Nov 2004 MindArk Support:

    Hi,

    When there is heavy network traffic there can be problems login to the PE.

    Please try to login again.

    Regards
    I went to the kitchen to prepare some tea, and made a joint to relax, and then I hit the login button and it seemed to work very quicly!!! I found myself roaming mindlessly around PA very soon.
    And see how fast they answered me!!! Amazing!

    Naifas

  3. #43
    Stalker jak's Avatar
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    je jak bam
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    Talking

    Quote Originally Posted by Phille
    This quote is hidden because you are ignoring this member. Show Quote
    Yea prolly, aaah the old days were nice. When you could be a runner cuz you were faster then everything. Except those damn aoa and spideys. And a good day you only ctded twice :P, but mostly you ctded every hour or so hehe. ahhh the old fun and anoying days .
    hehe, the "good old days". I loved it.

    And yes, I got most of my TPs as a ghost!
    jak

  4. #44
    Guardian Singular's Avatar
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    History for support case 67

    2003-10-30 09:44 You wrote:


    Hi \r\n\r\nI can login...\r\n\r\nDubble checked twice...\r\n\r\nSingular\r

    2003-11-02 15:29 Entropia Universe Support:


    Dear Singular,<br><br>It appears you have been able to login to your<br>account since you filed your case. Please feel <br>free to file a new case if you are still experiencing<br>troubles with your account.<br><br>Friendly Regards,<br>Project Entropia Support
    Last edited by Singular; 09-06-2009 at 17:03.

  5. #45
    Elite dilly's Avatar
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    Erkle dilly Dillyston
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    Wow... I remember this thread, and a lot of those players, who haven't posted in years. * reminisces about the old days*

  6. #46
    Elite Ardorj's Avatar
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    Holy Thread Reviver!

    Well, here's my oldest one:

    Quote Originally Posted by History for support case 35657
    This quote is hidden because you are ignoring this member. Show Quote
    2005-03-23 19:35 You wrote:


    Hello,

    I was hunting at Fort Ithaca for the first time. I was hunting south west and I wasn't very far away.

    While I was killing an Plumatergus I got the message "This creature doesn't carry any loot" while it was still alive! After I've killed it and tried to collect my loot the carcass just disappeared normally and I didn't got any loot.

    But then I continued hunting and while I was killing an Exarosaur I got the same message again when it still had about half of it's life. But then when I tried to collect my loot I did got somehing!

    This continued and after killing some 5 more creatures I decided to go back to Fort Ithaca. But I kept getting the messages like "You did ... points of damage", "You take ... points of damage" and skill increases.

    Goodbye

    Ardorj-Njarr

    -----------------------------------------------------------------------

    2005-04-08 09:28 Entropia Universe Support:


    Hi,
    Thank you for reporting.
    Seems like your avatar maybe where out of synch. Sometimes issues occur that are related to the PE server systems, the client, the connection, Internet as a whole, the participant's ISP or home computer that affect performance. Our general suggestion when such incidents occur is to change location in the virtual universe to see if the issue still exists. If it does and you feel it is unacceptable we recommend you take a small break. If you have these problems often, we suggest you contact your ISP and have them check your connection for packet loss (a term used when dealing with Internet communication). Packet loss means that the data stream is disrupted and data must be re-sent from the server to the client, meaning it takes longer to register events ingame, causing "lag". We are continuously upgrading the server hardware to make the performance better. Hopefully this type of problems will be unlikely to happen in the near future.
    /Regards
    Anyone dare to comment on the underlined sentence from Support?

    The Supportcase after this one has the same text what I wrote. Support's answer is a lot different.

    Quote Originally Posted by History for support case 35659
    This quote is hidden because you are ignoring this member. Show Quote
    2005-03-24 10:50 Entropia Universe Support:


    Hi
    Thanks for reporting.
    According to our logs your skills are increasing all the time.
    Checked time at 2004-12-30 08:06:01 to 2005-01-02 19:34:39

    The loot system is a null system which means that all players who buy ammunitions, distribute the amount between all players after a while.
    As your logs account tells us you have not played a long time since you made a registration.
    Enjoy PE!
    regards
    support



  7. #47
    Driller
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    Sharyn's Avatar
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    Here's mine, filed under Missing&Lost:

    History for support case 7897
    2004-04-07 10:53
    You wrote:

    Solomate outbacko worth ~2.5.Please consider my request and investigate the case.

    2004-05-05 13:45
    Entropia Universe Support:

    Hi \nIn order to help you I need more details, when did you last saw them(around what date).\nIf this is solved, please let us know.\n/Regards
    Item showed up after relog

  8. #48
    Stalker Pirx Danford's Avatar
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    Suddenly I feel so young
    this here is my oldest
    Protokoll für Supportfall 72999

    2006-03-19 21:50 Du schriebst:


    Hallo.

    Heute beim Schürfen habe ich einiges Belkar gefunden (so um die 60 Stück oder so),
    wie immer wollte ich das alles zu Barren verarbeiten.
    Komischerweise war danach das Belkar weg und keine Barren da,
    so etwas hatte ich bisher noch nie erlebt,
    bisher war das Raffinieren immer erfolgreich.

    Natürlich ärgere ich mich über das verlorene Geld, aber bin auch etwas besorgt, das so etwas jetzt häufiger vorkommt.

    Danke fürs Lesen.

    2006-03-19 21:52 Du schriebst:


    Äh - sehe hier bei "Mein Eigentum" das ich das Belkar bei mir hätte...
    das war eben nicht mehr sichtbar... nirgendow nicht - huch!

    Ich logge mich grad mal ein um das nachzuprüfen.

    2006-03-19 21:59 Du schriebst:


    Es ist tatsächlich wieder da.
    Aber es war wirklich erst beim wiedereinloggen aufgetaucht.
    Ehrlich ich halluziniere nicht - hoffe ich ôO

    2006-03-28 17:50 Entropia Universe-Support:


    Hallo,
    Schön zu hören, dass Sie Ihr Belkar wieder aufgetaucht ist.
    Mit freundlichen Grüssen
    PE Support
    I am not going to translate it all.
    What happened was that I refined some belkar and no ingots appeared.
    When checking the my items page I discovered the ingots and they were in inventory after logging in again.
    That was my first contact with support and the reply then was really okay.

    The reply and closing message from support is translated:
    "Hello,
    nice to hear, that your belkar has turned up.
    Kind regards
    PE Support"

    So they did read my case :P

  9. #49
    Guardian Shady's Avatar
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    Mark Slim Shady Hellahard
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    Historique de la demande d'assistance 30768
    2005-01-30 11:33 Votre message :
    Hi How can i change my password?
    2005-01-31 05:29 Assistance Entropia Universe :
    Hi,
    To change the password you have to reactivate your account. Use the following link.
    https://www.project-entropia.com/account/ReActivate.ajp
    After reactivating you'll receive an email. Follow the link in that email.
    Regards
    Hey hi jak not so old but here mine
    Quote Originally Posted by Stryker View Post
    This quote is hidden because you are ignoring this member. Show Quote
    This isn't accomplished only by blindly shooting mobs.

  10. #50
    Old Alpha Jambor's Avatar
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    Jambor lighstealer Nitchtell
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    History for support case 2736

    2003-12-28 11:26 You wrote:


    I got a few claims North east of Jason centre but i cant get within range to put the claimrod, the closest I have got i 12 meters in range and i cant put down the rod at that range, it just switches the direction when i get in range 12. Why ?\r\n\r\nGreetings\r\n\r\nJambor

    2004-02-10 17:51 Entropia Universe Support:


    That's strange, we will have a look at it. Thank you for reporting.\nSorry about the delayed answer.\n/Regards

    My first one was in swedish so I dont think all on this forums can read it, so I will just show the english ones.

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