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This is how Rocktropia Support treat players

GAMBLE

GAMBLE

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stuart GAMBLE gamble
Well yet again Im back posting in forums as support will not in any way help me.
They did reply with the usual copy and paste answer's and now they will not reply. at all.
It seems they are only out to steal money from players.

I may as well make it public yet again to show how bad they are and the fact they do not care about the player's.


First case

2013-08-14 04:34 You wrote:


I tried a hell key as so as I entered I was stuck then kicked and cannot get back in to they.
I would like the key refunded to me please.
2013-08-14 23:43 You wrote:


I await a reply and full refund by Monday morning.
2013-08-20 21:07 Entropia Universe Support:


Hi,

Thank you for your report. I must inform you that this is an intentional feature from the design team and not a bug. Please note that the Hell instances need to be completed on a single life, this is why you were not allowed to return to the arena after revived.

Kind regards,
Entropia Universe Support
2013-08-21 10:28 You wrote:


I did not die I was kicked and not allowed back in.
So this must be a bug.
2013-08-26 17:06 You wrote:


5 days still no reply I wish an update and my peds returned.
2013-08-28 19:35 Entropia Universe Support:


Hi,

Thank you for your patience. We have verified our log files and we can confirm that the avatar was killed inside the instance during this session.

Kind regards,
Entropia Universe Support
2013-08-31 17:21 You wrote:


could you provide this information as im very sure I did not die I didn't even get to spend any ammo ??

from my Entropia log file I do not see any death at all.


They wont provide this info to me?????


Second Case

This one its quite clear that something is bugged and they will not reply to me on this one either.

2013-08-15 02:43 You wrote:


after spending 600+ peds and then including key tt I was cicked timer reset to 2 hours and I could not get back passed the door as I was blocked that is three cases from just myself in 3 days sort this soon this is extremely out of order.
I want all peds back + decay and mu on keys.
2013-08-20 21:07 Entropia Universe Support:


Hi,

Thank you for your report. I must inform you that this is an intentional feature from the design team and not a bug. Please note that the Hell instances need to be completed on a single life, this is why you were not allowed to return to the arena after revived.

Kind regards,
Entropia Universe Support
2013-08-21 10:36 You wrote:


and I must say after I died why was I not kicked straight away and allowed back into this key to spend another 600 peds + in ammo ? then kicked out of it this is not a feature. without another key you say you cannot get back in well I was back in allowed to spend more ammo and then kicked after 600 peds ammo.
Clearly a bug.
2013-08-26 17:04 You wrote:


5 Days later and still no reply please give me an update as I wish my peds back.
2013-08-28 19:35 Entropia Universe Support:


Hi,

Thank you for your reply. When you die inside a firewall instance the avatar is teleported to the beginning of the instance where you have to leave the instance using the exit(Flaming cross), note that once revived it is not possible to return to the arena because the iron grid is closed just before the creatures start to spawn.

If you do not leave the instance the avatar will be kicked out after the time runs out.

Kind regards,
Entropia Universe Support
2013-08-31 17:19 You wrote:


I did die and was allowed to return back inside passed the gate to spend more ammo. as you can clearly see if you check the logs so this must be a bug and the ammo was wasted as I was never going to able to complete it.

why was I allowed back inside to spend more ammo I was allowed passed the iron gates after I had died and revived. could you please explain to me why this was ?

as far as I can see it is clearly a bug and the peds are due back to my account.
2013-09-04 23:57 You wrote:


could I please have a reply on this as it seems you do not care and are clearly avoiding this when you know its a bug.

simple copy and paste answers do will not work.
2013-09-08 23:42 You wrote:


Yet Again no reply




As you can see they really do not care at all and wont reply to me either.
 
I would like some sort of reply from the support team as I'm clearly not getting it in my support cases...
 
It was always mystery for me why people even bother going to RT....
Sorry to hear about your loss, only hope is that you and others will learn something from this example...
 
Audrey Cheerful said:
Attribute mission rewards. Other than that, no idea. :)
Click to expand...
Since we on the subject. Looting things that have supposedly stopped dropping and getting hof after hof like its raining loot.

On topic: Absolute piss take and i hope you get reimbursed!
 
rocktropia is a very shady planet for sure :( im ashamed ive been there twice
 
This certainly looks like a bug, but your replies come from Entropia Universe Support, so it's not clear where the responsibility lies, between MA and RT.

The bug may lie in the basic Instance code provided by MA, or in the parameters written by RT. Refunds of Ped are probably MA's decision.
 
Probably should be the first place you post about RT bugs :p
 
Not very many check the RT forums.
Here gets more exposure. ;-)
 
Before you all start bashing how bad RT is, get facts. Was it client crash? If it was I don't think you should even get refunded, because it would expose the system to exploits. If it was crash caused by server downtime, it will be refunded instantly as they have done at least in Calypso (they paid me TT value of beacon and just some ammo TT, but they did it in 5 mins). And before you continue bashing about RT, I can say that Calypso's support don't refund you client crashes.
 
Teiwaz Storm said:
It was always mystery for me why people even bother going to RT....
Sorry to hear about your loss, only hope is that you and others will learn something from this example...
Click to expand...

Markup and atmosphere are both great on Rocktropia. (both of which are missing from caly in recent years)

Pyhä Antero said:
Before you all start bashing how bad RT is, get facts. Was it client crash? If it was I don't think you should even get refunded, because it would expose the system to exploits. If it was crash caused by server downtime, it will be refunded instantly as they have done at least in Calypso (they paid me TT value of beacon and just some ammo TT, but they did it in 5 mins). And before you continue bashing about RT, I can say that Calypso's support don't refund you client crashes.
Click to expand...

It is a tricky situation, and something that makes it seem worse is how unclear it is who support actually is. The title of this thread even is missleading since it says rocktropia support, but as I understand it, it is really a case of how Entropia Support treats Rocktropia players.

The problem is that the support doesn't know as much about it, and are more likely to give bogus responses (instead of researching what they dont know) for rocktropia or other 'different' planets.

Even harder is the case with instances like this where it will work perfectly for one person, and then the next person comes in and its bugged. The nature of the instances is to be difficult and puzzle like, so the first reaction of support is to tell you that other people have done it so you just messed up. When in fact a piece of the puzzle never got displayed on your screen where it should have and therefor was impossible for you to complete even though it did show for the other guy.

Proving anything like that is nearly impossible though since you don't know the puzzle before starting it, so have no way of screenshotting 'proof' that something wasn't where it should be.

I love the idea of difficult puzzles, but because of these bugs and issues with support, have limited myself to the simpler instances because I can not afford to risk that much ped with my budget and playstyle.
 
Just so you know, I'm reading the threads... And like to follow up with support with important issues.. We did try to make more creative puzzle like instances on RT and unfortunately it causes more Support cases..

I cant really comment on this specific case besides saying that I will personally discuss it with Support.
I don't have the ability to examine these things myself only support has the tools for this.

thanks for your Patience and if you are back on ROCKtropia any time soon, say hello and Let me buy you a Drink at one of the great Pubs and Bars on the planet! Hell We could even go mining for a cocktail for a laugh!
 
Double post
 
Pyhä Antero said:
Before you all start bashing how bad RT is, get facts. Was it client crash? If it was I don't think you should even get refunded, because it would expose the system to exploits. If it was crash caused by server downtime, it will be refunded instantly as they have done at least in Calypso (they paid me TT value of beacon and just some ammo TT, but they did it in 5 mins). And before you continue bashing about RT, I can say that Calypso's support don't refund you client crashes.
Click to expand...

I was kicked from server as I entered then was not allowed back in seems stupid what you say. So they can kick all from server as they enter keep the peds ? yeah nice idea mate

The second I was killed and allowed back in to spend more ammo then the timer reset and I was kicked

And then not allowed back in.
It was not like I got back in one time it was more than once.
So it clearly shows a bug.
 
sidxx said:
rocktropia is a very shady planet for sure :( im ashamed ive been there twice
Click to expand...

I've been to Rocktropia and Arkadia more times than I can count. Arkadia is the shadiest of them all.
 
Pyhä Antero said:
Before you all start bashing how bad RT is, get facts. Was it client crash? If it was I don't think you should even get refunded, because it would expose the system to exploits. If it was crash caused by server downtime, it will be refunded instantly as they have done at least in Calypso (they paid me TT value of beacon and just some ammo TT, but they did it in 5 mins). And before you continue bashing about RT, I can say that Calypso's support don't refund you client crashes.
Click to expand...

Everybody knows that EU have bugs and that client is not very stable on occasions.
Even RT Developers know that.
Therefore it is evil if they implement instance in such way that you cannot finish it if disconnected. Pure greed.
Another type - can't finish if you die - this is less evil assuming that there is sufficient warning explaining level of protection needed in order to survive.
(Support's answers in OP make me understand that such features instances are intentionally implemented).
Think about that before blindly protecting RT.



narfi said:
Markup and atmosphere are both great on Rocktropia. (both of which are missing from caly in recent years)
Click to expand...

I heard also complete opposite statements. Personally I find Calypso very atmospheric in some places.
Those are personal preferences, so no point in discussing those aspects.

I was rather referring to example of yet another shady feature on RT.

Proving anything like that is nearly impossible though since you don't know the puzzle before starting it, so have no way of screenshotting 'proof' that something wasn't where it should be.
Click to expand...

Actually there is a way - record whole instance just in case ;).
 
sidxx said:
i rarely leave calypso or CP anymore lol
Click to expand...

Same here :) gone full circle and enjoying my stay on Calypso without issues. Well as long as I know which player events to avoid all is fine here :beerchug:
 
Sucks dude :( guess dont do that instance til its fixed :(
 
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RT instances are like caly one , u need to know things or get lost ! its like walking into a beacon run with 2 slow overloadet ppl , complaining they got to colect all boxes ...
if ppl only would know before :rolleyes:

some short rules about RT instances

Hell Keys
inside the hell key your not allowed to die , its ment to be a hard mission for ubers ...
to finish it , u got to kill the structure behind the platform , this will spawn ya the boss mob , and after that can u loot the box ( note. the firewall used to disapear after a relog ! but that used to work only aslong the boss wasnt spawned!)

Booty Raid & Crib Raid
those might stop also when ya die, if ya go in team , be sure the best armored is the team leader ( lockpick holder )

Subway sewer raid
ITS A MAZE !!! means its probaly hard to find the end ...
also important , the bigger rooms where zombies keep respawning are infinity spawns ...
u dont have to take em all down inside there

Salt and other werewolf-mines
its like a maze with waypoints at the most, but inside the big one are keys that could spawn at a few diffrent spots , its probaly hard to find
 
This is why i never went to Rocktropia again

And prepare if they give u the key will be with lowest tt you will have to repair it again :laugh:

GL
 
Executioner said:
This is why i never went to Rocktropia again

And prepare if they give u the key will be with lowest tt you will have to repair it again :laugh:

GL
Click to expand...

well u get used peds back if u get the key back :yup:

and like i sayed , ppl come without a glue , act glueless and wonder ...

and after all they complain mad since thats the most easy :lolup:

...



lucky i am none of those :p

i probaly lost some ped while i figured out how instances work , but also i made a lot ped there ...
and i got refunds for the realy bugged ( it just took almost a year , since it had to pass the MA department :laugh: )
 
Audrey Cheerful said:
Attribute mission rewards. Other than that, no idea. :)
Click to expand...

This and ofc mining - not sure how it is now, but for quite some time it was VERY profitable - lootable PVP zone with almost only pyrite (A lot better than pvp4 on caly), an area with only niksarium and energized cells (both very high at that moment, easily profitable with level 8s mining for both materials at the same time), huge area of alternative and narc, hell became pretty good too.


But yeah, besides the profit seeker miners there wasn't much else when I was there.
 
Nice of Neverdie to come say he is looking into it but I've still had no reply from support or anyone.
People replying on the RT forum saying they have had case's open for 2 years + how many people in total has this happened to ??
Is this how RT is funded with dirty stolen money?

Think how many each year it happens to no support case made or did make one and support just keep replying with a lot of crap or not replying at all.
 
no wonder rt isn't doing so good when this thread comes up as one of the first 4 links when you search for rocktropia forum on google, lol.
 
mastermesh said:
no wonder rt isn't doing so good when this thread comes up as one of the first 4 links when you search for rocktropia forum on google, lol.
Click to expand...

Something had to be said about it as I am not the only one who has had problems in these instances.
Loads did get refunds, Many more nothing but a huge loss. Mabey a step by step guide on how they work with all rules about them set out would be beneficial and then people would try them more often?
 
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GAMBLE said:
Nice of Neverdie to come say he is looking into it but I've still had no reply from support or anyone.
People replying on the RT forum saying they have had case's open for 2 years + how many people in total has this happened to ??
Is this how RT is funded with dirty stolen money?

Think how many each year it happens to no support case made or did make one and support just keep replying with a lot of crap or not replying at all.
Click to expand...

refunds are like most things controlled by MA :wise:

and i am sure they give no high priority on RT cases =(
 
it makes me wonder, are the RT support people allowed to acknowledge a glitch like this? Because if they do, then technically MA are in a position where they would have to cough up?

The whole system is pretty poor really. I mean, there is no responsibility, can't even complain..
 
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