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Fix the login bug ma

my brother had this problem and re-installed the client now it works fine
 
WoenK said:
Rightclick on the Entropia symbol, go to properties, compatability and then down to "run as administrator".
Should run fine then.


and for those running out of Memory...

HAVE YOU FIDDLED WITH YOUR SWAPFILE?
Any tuning program that promised you 500 more frames per second (or anything above 2%, because the only way to make a mule horse run faster is to put a rocket in the anus and blow it up)?

And as for XP....it is highly advisable to upgrade...and if the computer is as old as XP, be happy you can still run anything
Click to expand...

I don't run windows XP...the picture was a joke from gik(I bet you did not read).... My laptop is not so bad at all I think... Windows 7 ,Intel Core Duo processor T9300(2.5 Ghz),Nvidia Geforce 9500M GS Turbocache with 4GB DDR2 RAM... I expierince this issue at RT SS...I mention that on planet side did not have problems login and could play for 2h when "Out of memory" comes in middle of a hunt...

Anyway no answer from support more then 60h.....

Edit: Info from EU webpage ( www.entropiauniverse.com ) System Requirements for High Settings are:
Intel core Duo (I have),2GB RAM (I have 4GB RAM),Nvidia 8800 series or better(mine is 9500 series)...Now did I read it wrong!?
 
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starcollector said:
I don't run windows XP...the picture was a joke from gik(I bet you did not read).... My laptop is not so bad at all I think... Windows 7 ,Intel Core Duo processor T9300(2.5 Ghz),Nvidia Geforce 9500M GS Turbocache with 4GB DDR2 RAM... I expierince this issue at RT SS...I mention that on planet side did not have problems login and could play for 2h when "Out of memory" comes in middle of a hunt...

Anyway no answer from support more then 60h.....

Edit: Info from EU webpage ( www.entropiauniverse.com ) System Requirements for High Settings are:
Intel core Duo (I have),2GB RAM (I have 4GB RAM),Nvidia 8800 series or better(mine is 9500 series)...Now did I read it wrong!?
Click to expand...

As far as I know a 9500 Nvidia has only roughly 1/3 the processing power of a 8800, maybe better try medium settings

Edit: Not absolutely sure but it is possible that the 9500 does not meet the medium requirements, which would also mean "Please note that support is not given on technical issues deriving from a computer that only handles the Low Settings."
 
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WoenK said:
Rightclick on the Entropia symbol, go to properties, compatability and then down to "run as administrator".
Click to expand...

It's done since long time, my EU has always worked like this, this not the problem.
And I've not an XP (this the compatibility, in properties).
I run MS Windows Vista Home Premium 32-bits SP1
AMD Athlon 7450 Dual-core Proc, 4.0 GB RAM, ATI Radeon HD 5570.
I was running in safe mode, last time...

And about Swapfile, I've not enought knowledges to be sure it's good or not :confused:

I really think it come from Eu. I never had problem like this before, only since latest VU's...
Something wrong during the Tp process ; why relog don't reset the ctd like other usuals times ? (since hunt, when come to high place...)
It's weird.

Wed said:
My girlfriend can log in, on the same computer that i use, onto her avatar that are on Caly.
Click to expand...

Same.
My friend can play with his avatar on my computer, he is on Ark ; but I have always the crash-error when I try with his pc...

This morning, I tried to "clear the shader" in the EU login tool, but it's always the same.
The only one solution is to wait MA replace my avatar to an another TP...
Soon I hope :cdevil:

:laugh:
 
MeleOn Graya said:
It's done since long time, my EU has always worked like this, this not the problem.
And I've not an XP (this the compatibility, in properties).
I run MS Windows Vista Home Premium 32-bits SP1
AMD Athlon 7450 Dual-core Proc, 4.0 GB RAM, ATI Radeon HD 5570.
I was running in safe mode, last time...

And about Swapfile, I've not enought knowledges to be sure it's good or not :confused:

I really think it come from Eu. I never had problem like this before, only since latest VU's...
Something wrong during the Tp process ; why relog don't reset the ctd like other usuals times ? (since hunt, when come to high place...)
It's weird.



Same.
My friend can play with his avatar on my computer, he is on Ark ; but I have always the crash-error when I try with his pc...

This morning, I tried to "clear the shader" in the EU login tool, but it's always the same.
The only one solution is to wait MA replace my avatar to an another TP...
Soon I hope :cdevil:

:laugh:
Click to expand...

Maybe at first update your system including all Vista Service packs (I think the latest is SP3), the drivers of the graphic card, the do a defragmentation and then take a look at the available harddisk space.
Just because somthing works for ages does not mean it will forever, and looking at the configurations in this thread, you were all lucky for quite some time to run it in anything above the lowest settings. Cryengine is quite demanding.
 
Yet I was not affected by this bug as I could Log several times.
(anyway the game is crashing a lot).

Yesterday my game froze at the the 1st pic login and after reseting my computer 3 times, I just gave up trying again.

Now the game crashes immediately at the login page.
I did a full repair, which helped in NOTHING.



No fix will be done before the end of mayhem (classic mindark),
So I wait like all other players fucked up with this fucking "bug".
(this new bug, after the previous ones, and the previous ones, and ...)

I'm just pissed as a friend lent to me again an item, and I can't give him back...

* But I will try to find an alternative solution, for him.
 
4 days and NOTHING....( not even a answer with... We apologize...bla bla bla...) or even to move my avatar from SS..(!?) support case was filled 26th ....but no answer ....
 
I´ve actually manage to login, no thanks to support thou, still no answer from them since the 26th. I have an old, crappy laptop i tried to login on, and to my suprise it did work. I did not have Cyrene installed on the laptop, so might have helped with clean download. After that i could log in from my desktop again. Very weird but im happy! :laugh:
 
Wed said:
Very weird but im happy!
Click to expand...

Very weid, indeed...
But you lucky guy :silly2:

I've no answer from support since 4 days now...
I sent my support the 27, and I seen it has been Updated the 29, and always open, but always not abble to log on :computer:

Maybe they work on problem...?
A miracle for this end of day ?
Pleeeaasee...
:bowdown:
 
Logged out at FOMA in the hangar bay the other night and not been able to get on doing all fixes including re-installing. I think it has to do with the server that I logged out in needing to be restarted. Did support immediately requesting to be moved. Been over a day now and no one has checked it or moved me yet. Never had to re-install to fix anything in over 4 years so I had a feeling it would not fix it.:(
 
WoenK said:
As far as I know a 9500 Nvidia has only roughly 1/3 the processing power of a 8800, maybe better try medium settings

Edit: Not absolutely sure but it is possible that the 9500 does not meet the medium requirements, which would also mean "Please note that support is not given on technical issues deriving from a computer that only handles the Low Settings."
Click to expand...

for medium is written to compare with 7800 series Nvidia ...

"The GeForce 9500M GS was released over a year more recently than the GeForce 7800 GT, and so the GeForce 9500M GS is likely to have better driver support, meaning it will be more optimized for running the latest games. "
"The GeForce 9500M GS has 256 MB more video memory than the GeForce 7800 GT, so is likely to be slightly better at displaying game textures at higher resolutions. However, the overall memory performance is about the same. "


But I will try to debate the "Out of memory" crash a bit... In september they changed something in textures/game design ... I always runned the game in low..(I did only some few screenshots in High Quality)...I noticed that since september the textures/game design in High Quality are the same with the Low settings...nothing changes...
Before VU september textures/game design diffrence was huge from High Quality to Low....
But now if we have the High Quality designs (video cards similar nvidia 8800 or better) for Low and Medium settings...we can crash always with "Out of memory" -error message?!

In my case that I am stuck at RT SS after a CTD.. I died in space after login (obviosly we end up outside quad/sleipnir/Vtol and die)..revived and EU closed itslef without error message...Now evry time I try to login the EU client after loading screen, closing itself without error message...I have tried from other PC of friends is the same thing...

Ofc support not answered or updated my case ....Waiting 6 days now!
 
Even though the 9500M is newer, it does not mean that she can handle more or is faster than the 7800.
And from the specs it does seem like it is below the recommended medium settings.
And since the out of memory should not happen in the first place...
Are you running a lot of programs in background ?
How much HD space do you have left ?
Have you run any kind of tuning program ?
When was the last time you update your drivers?
When was the last time you cleaned up your HD and did a defragmentation?
 
WoenK said:
Even though the 9500M is newer, it does not mean that she can handle more or is faster than the 7800.
And from the specs it does seem like it is below the recommended medium settings.
And since the out of memory should not happen in the first place...
Are you running a lot of programs in background ?
How much HD space do you have left ?
Have you run any kind of tuning program ?
When was the last time you update your drivers?
When was the last time you cleaned up your HD and did a defragmentation?
Click to expand...

The problem people are having where the Client Loader screen just keeps spinning with the Updating Client yet had the launch button available is nothing to do with any computer or video card someone is using. It is due to the server the avatar is located at. That Client Loader screen changes depending on the location the avatar is at. Like if you are on a planet it changes to the planets Client Loader. There is a problem server side with MA that is not allowing the Client Loader to connect to the update server due to the location the avatar is in having problems with that server.
 
Talania said:
The problem people are having where the Client Loader screen just keeps spinning with the Updating Client yet had the launch button available is nothing to do with any computer or video card someone is using. It is due to the server the avatar is located at. That Client Loader screen changes depending on the location the avatar is at. Like if you are on a planet it changes to the planets Client Loader. There is a problem server side with MA that is not allowing the Client Loader to connect to the update server due to the location the avatar is in having problems with that server.
Click to expand...

The problem is rather people complaining although having oudated system.
If it really would be a widespread problem, the forum would be full with complains.
Not saying that there are never any bugs...but if the error is not widespread it mostly has to do with the computer and not the software.
And since this "out of memory error" pops up here, I am really suspecting that a few do not even have the space to download the content (or have fiddled with some tuning software and changed the wrong settings)
 
WoenK said:
The problem is rather people complaining although having oudated system.
If it really would be a widespread problem, the forum would be full with complains.
Not saying that there are never any bugs...but if the error is not widespread it mostly has to do with the computer and not the software.
And since this "out of memory error" pops up here, I am really suspecting that a few do not even have the space to download the content (or have fiddled with some tuning software and changed the wrong settings)
Click to expand...


In case you didn't read some are not having a memory issue. They just can't get past load screen on Client. Mean time the Client Loader is showing a message saying it is updating. Some have said that a friend or relative can log in with no problem on same computer. That means it is Server side not the computer. If you want to test it go to FOMA and log out in the hanger for a few hours then try logging back in. Then you can see how many days or weeks it takes for support to reset the server or move your avatar so you can log in.:vampire::cdevil:
 
Talania said:
In case you didn't read some are not having a memory issue. They just can't get past load screen on Client. Mean time the Client Loader is showing a message saying it is updating. Some have said that a friend or relative can log in with no problem on same computer. That means it is Server side not the computer. If you want to test it go to FOMA and log out in the hanger for a few hours then try logging back in. Then you can see how many days or weeks it takes for support to reset the server or move your avatar so you can log in.:vampire::cdevil:
Click to expand...

can also mean, the relative does not need to download the the patch and thus can log in.
Could be quite a few things besides a server side problem (which I really doubt, because else hell would break loose)
 
WoenK said:
can also mean, the relative does not need to download the the patch and thus can log in.
Could be quite a few things besides a server side problem (which I really doubt, because else hell would break loose)
Click to expand...

The updates and patches are related to the client. Checking is done before you even open the client through the client loader. So how could one account need a patch and one not when logging on the same computer?


When you open the client loader it shows a screen that has info about the planet you are on and the server status. If you can't log back in because you are in an area with a bad server the client loader shows the messed up constantly updating client loader. No info about server status if they are online or not.


When you visit a different planet the client loader changes once you relog while at the new planet. That means it reads the server where you last logged off.
 
My laptop is updated with last drive for my video card...(DriverMax update)...When first time come out the "Out of memory" crashes I did a full format (both partitions ),reinstaled Windows7 ,defragmented both , On C I have 70Gb free space and on D 50Gb freespace,I don't run any programs in background,after I check for updates with DriverMax I am sure I exit the program ... Like I said I crash with "Out of memory" after I hunt for 2h,or I use Teleport from a side to another(not always),or changing servers planet side to space(not always)... After I crashed last time I can't login in because I am at RT SS...after each attempt EU client close itself ---without error message!!!
 
Planet content is downloaded normally when needed...one can set that in the client loader.
If one account is on another planet and the client already has the whole content, nothing is downloaded.


How much memory have you left when starting the client, especially the swapfile ?
Does safe mode work ?

Have you installed the client comepletely fresh or taken an old installation ?
Have reinstalled the visual C redistrubatables (http://www.microsoft.com/it-it/download/details.aspx?id=5555) and MS NET (http://www.microsoft.com/it-it/download/details.aspx?id=17718) ?

Also, have you updated DirectX (http://www.microsoft.com/it-it/download/details.aspx?id=35)?

As for Drivermax....I think that thingie was more intended for desktop computers, better try the drivers from the laptop manufacturer site. Even though the standard Nvidia mostly work, the manufacturarers ones are the ones that are guaranteed to work
 
WoenK said:
Planet content is downloaded normally when needed...one can set that in the client loader.
If one account is on another planet and the client already has the whole content, nothing is downloaded.


and about the crashing without any error...that would rather point to something else missing and has nothing to do with the out of memory error (for which you get an error window).

Have you installed the client comepletely fresh or taken an old installation ?
Have reinstalled the visual C redistrubatables (http://www.microsoft.com/it-it/download/details.aspx?id=5555) and MS NET (http://www.microsoft.com/it-it/download/details.aspx?id=17718) ?

Also, have you updated DirectX (http://www.microsoft.com/it-it/download/details.aspx?id=35)?

As for Drivermax....I think that thingie was more intended for desktop computers, better try the drivers from the laptop manufacturer site. Even though the standard Nvidia mostly work, the manufacturarers ones are the ones that are guaranteed to work
Click to expand...
It is just the info window that states "updating Client Loader" there is no content being uploaded that would show on the bottom of the client loader window with a loading bar. You can post over and over and over trying to state that it is not server side, that doesn't make it a reality.
 
gekkegerrit said:

wtf are you doing MA
Click to expand...

This is the same client loader screen I get. It just means that the server you logged off at is bugged and the client loader can't communicate with the update server to verify your EU client.
 
gekkegerrit said:

wtf are you doing MA
Click to expand...

Talania said:
This is the same client loader screen I get. It just means that the server you logged off at is bugged and the client loader can't communicate with the update server to verify your EU client.
Click to expand...

Well, a lot need to know that the client loader is really just a glorified web browser and as of this point it's kind of messed up. This screen is showing up a lot, mostly in space, and as of now really doesn't mean much. You can still load the game. Just click on the Launch and all will be ok..no need to wait.
 
Talania said:
It is just the info window that states "updating Client Loader" there is no content being uploaded that would show on the bottom of the client loader window with a loading bar. You can post over and over and over trying to state that it is not server side, that doesn't make it a reality.
Click to expand...

You ,may have not have read who I was replying to, but he does not have tthe login error... he states that he client crashes after 2 hours which is surely something different.
 
OZtwo said:
Well, a lot need to know that the client loader is really just a glorified web browser and as of this point it's kind of messed up. This screen is showing up a lot, mostly in space, and as of now really doesn't mean much. You can still load the game. Just click on the Launch and all will be ok..no need to wait.
Click to expand...

As the OP stated and as I have stated the launch button is there but when it loads the Client and is about done loading it just vanishes. No error message. Others have posted here that they have the same problem but their relative/friend or whatever can log in with their account on the same computer. It is related to the location the avatar is logged off at or possibly the server that holds the account info. Either way it is server side.
 
It's definitely a server side error related to your location. I only got fixed after MA reset something at their side of the server, them asking me to run the repair tool was "smoke and mirrors" I believe.

So you need to drop a support case to them.

http://www.planetcalypso.com/
 
gekkegerrit said:
It's definitely a server side error related to your location. I only got fixed after MA reset something at their side of the server, them asking me to run the repair tool was "smoke and mirrors" I believe.

So you need to drop a support case to them.

http://www.planetcalypso.com/
Click to expand...

Did a support case the moment this started and did everything including full re-install of EU and repair. Nothing will fix it that I do and no reply yet from support. They are too busy answering CLD support questions about not getting CLD pay out. :rolleyes:
 
Talania said:
Did a support case the moment this started and did everything including full re-install of EU and repair. Nothing will fix it that I do and no reply yet from support. They are too busy answering CLD support questions about not getting CLD pay out. :rolleyes:
Click to expand...

You should never need to do a full reinstall of a game to fix a serverside bug. I am disappointed at how long this is taking to resolve, It would be great if someone from MA could post here with a statement of what the hell is causing this.
 
Still BUGGED OUT

and i thought I had the audacity to say it was fixed

FU MA YOU ARE A BUNCH OF CNUTS

fkuma3.jpg
 
Sickening

I find it sickening that I have to be posting in this thread again. I've lost all my Mayhem time just posting here. I thought it was fixed and would do a bit of Merry Mayhem, nut all I got was crash crash CRASH.

Disappointment does n't even begin to reflect my sadness at this loss of momentum.
 
WoenK said:
You ,may have not have read who I was replying to, but he does not have tthe login error... he states that he client crashes after 2 hours which is surely something different.
Click to expand...

Yes, I have heard of that bug going around a lot..I think even a soc mate had that problem for a bit. But the answer to that was his wife just wanted to play and did something to his account to not allow him to play :rolleyes:
 
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