Boris-The-Blade
Mature
- Joined
- Sep 18, 2010
- Posts
- 32
- Location
- Soviet Russia
- Society
- Freelance Diamond Thief
- Avatar Name
- Boris-The-Blade // Franky-Fourfinger's // Bullet-Tooth-Tony
(Here's what happened on my withdrawal. Some of this is my fault, for just not checking and being thorough, some simple bad luck and ridiculous timing, and some : I just can't explain other than MA's sheer fault.)
So I want to tell you a story.
It started Back on September the 1st, 2010.
I had an ongoing support case open with mindark, I wanted to open one before withdrawing, and actually get a head's up on specifically in detail what I needed to do, to keep my withdrawal time down, and everything smooth. Ironic really, when I look back on it now.
My Initial case was opened on the 20th of July, and just featured some question's on how to begin my withdrawal, and what I would need. First a note for first time withdrawal's :
You Need A Bank Account, Period. It Also MUST Match Your Registered Name.
Moving on, on the 1st of September I initiated my first withdraw, all happy and fuzzy that I would actually be getting some of the mound spent in game, back. On the same day, I opened alternate account with my primary bank, to recieve the payment from Mindark. For 10day's I waited before submitting another ticket, basically to check how it was going.
Mindark wrote me back promptly, with the usual cut/paste "It's going to take up to 30day's maximum", so I said thank you, and waited a bit longer (honestly, I just wanted to remind them in hopes of speedier service ). I waited until the 20th of September before submitting another ticket.
On the 20th of September, I re-submitted another ticket explaining I was a bit worried, and that a lot here commented on the forum's how smaller withdrawal's, were in fact speedier. They promptly emailed me back. They stated that Mindark payment's are indeed handled within 30 day's, but also to note that it meant business day's (I didn't pay attention to this, dur dur) as well, and that they would check it just in case for me. Unfortunately it had not been approved at that time, so the wait was on.
Now, on 1st of October the payment received "Committed" Status. I was ecstatic! Happy I logged straight into my bank account. (Well's Fargo). Attempting to log into my account, I got the notice that my account did not exist. Well that's a story in itself, I'll just give you the conclusion here. MA had taken so long to pay out, my primary bank had actually closed my account from inactivity, 2 day's before the payment recieved "Committed" status. As simple a problem as this sound's to be, once it's closed for that reason, no amount of calling can fix it. I tried everyone, even in different states lol. Well's Fargo had just went through a merger with Wachovia, and my account happened to be one from Wachovia, in which something went drastically wrong and they closed it just 5 or so day's after the merger. This was ridiculous, needless to say the payment was rejected just a day or so from the day it closed, ironically for inactivity. (Humorous)
Contacting MA again, I explained what had happened, and how horrible the timing had been. This was about the 5th of October. I gave them the new routing number, and IBAN number for my Green Dot Visa card, the same card I'll mention, that I had made previous deposit's with without any problem. (I had called after finding out what happened with Well's Fargo, discontinued and closed my accounts with Wells Fargo<Was quite angry at the time>, and called Green Dot beforehand to see if they could receive the payment). The online support techie instructed me of the account number and IBAN number to use to receive the payment, and I immediately sent that information into my open support case as a backup withdrawal method.
To my amazement, a day later MA support contacted me back realizing I was upset over the length of time it took, and the crap that had happened with the initial payment. They explained that they would NOT charge me the bounce fee associated with rejected payments, and that they would send the payment immediately. Let me put there his for new users in Bold :
700PED is the charge for rejected payments normally, plus your bank's international fee again to receive it, and the 100ped standard fee for withdrawals.
I was relieved to hear that MA was actually going to side with me and not charge me the bounce charge for rejected payment's. I actually felt a lot better about it then. I explained that I would wait the standard 5business day's before contacting them to let them know how it went, and whether or not I recieved it.
October 13th rolled around. I had been checking my Green Dot Visa periodically to check the status of the payment, and submitted another paragraph to my open support case with MA stating it had not been recieved. I told them I wouldn't mind waiting another day or two just to be sure, perhaps it was slow.
Almost there folk's, hang tight
October 15th, 2010. Today I double checked the account with Green Dot, to see if the payment had cleared. Indeed it had not. Now keep in mind I've called Green Dot some 3-4times regarding double checking the information the first rep gave me as to the account number, and IBAN international routing number. Everything was right, but they payment was still not there. Hmm. I called Green Dot, and was a little aggrevated when I talked to them, and immediately requested a supervisor. After hearing this lengthy problem, they forwarded me to a VIP shareholder in the company, that was able to affirm the fact's, in detail.
Let me now put this in Bold :
GREEN DOT CARDS CANNOT RECIEVE INTERNATIONAL PAYMENTS.
The shareholder looked up my account, and even verified the number again, that the original online tech gave me for forwarding the payment to. He then asked me what state it was coming from, so I mentioned it was International, and from Sweden. As you might have guessed, he explained that Green Dot Cards cannot receive international payment's. So yep, right now I feel like a chump, ha. Twice now I've just had piss poor luck, and probably should have done more homework beforehand.
That being said, he then went on to check my account history for the international payment coming through to verify. This is what bothered me today. Turn's out, MA had stated that they would forward the payment (this was on the 7th of October), without bounce charges to the new account number. Now, while the account can't actually accept it (Jeesh) that I found out today, he went on to state that there was NO account activity. I asked what he meant in detail. He went on to explain that the payment would have shown up, and been rejected as per normal course of event's, but in fact, MA never actually sent the payment in the first place. There was no account activity, and no payment attempt from MA to be found, ever.
UPDATE : 10/19/2010
Today MA after being asked why no payment was sent, or rejected, sent their reply.
"I just received word from our financial department that your payment was returned by your bank."
LoL, aggravating. After checking with Green Dot International, it was never sent in the first place, no reject payment's in the past year or so, much less in the last couple of day's. Beginning to wonder if the MA support person I'm talking to has any accurate idea of what's going on whatsoever. I've emailed Paypal now to see if they can accept the payment in some shape form or fashion, as sadly I'm beginning to run out of option's on how to get paid. I wonder exactly how much MA is sitting back and making, %wise, on my money at this point. Not a moment closer to getting it, as it seem's, and now nearly 2month's (business) of waiting.
Now at a crossroads, I am wondering. It was truly nice to have MA state that they would not in fact charge the rejected payment bounce charge, but they never attempted to send the payment in the first place. I can't really, after as many people as I've talked to or yelled at through Well's Fargo, or Green Dot, figure out how MA could deny this is the truth. Maybe they just had not sent the payment yet, despite saying they would sent it immediately? Or perhaps they just lied about it. Who knows, but this end's my story.
I'll keep this lengthy story updated, haha for the 3member's willing to read it all. I now have a open case that is @ 46day's long (66day's from the initial opening), and not a dime of my withdrawal lol. At least however, someone can read this and see that Green Dot won't work for your withdrawal's, and specifically what you'll need for your bank account to withdraw. I'll keep you all posted!
UPDATE : 10/22/2010
I sent MA my information for a primary account now, for them to send the money too on the 21st. I also requested it in Euro's (why not) instead of USD this time around. on the 22nd they sent back this :
"Hi,
Please note that if you prefer to have the withdrawal sent in EUR we will have to exchange the money, which will incur an exchange fee. If your new account will not accept EUR the withdrawal will bounce again and incur additional band handling fees."
So ikes, apparently their is a fee associated not only with bouncing a payment back to them (700ped), but also a fee incurred to simply changed the payout type of currency. Anyone else encountered this? Seem's a little odd to me when a payment has never left a bank, that a fee is accessed to change the currency. LoL, get's better and better! I'll update this as soon as I hear something new. O.O
So I want to tell you a story.
It started Back on September the 1st, 2010.
I had an ongoing support case open with mindark, I wanted to open one before withdrawing, and actually get a head's up on specifically in detail what I needed to do, to keep my withdrawal time down, and everything smooth. Ironic really, when I look back on it now.
My Initial case was opened on the 20th of July, and just featured some question's on how to begin my withdrawal, and what I would need. First a note for first time withdrawal's :
You Need A Bank Account, Period. It Also MUST Match Your Registered Name.
Moving on, on the 1st of September I initiated my first withdraw, all happy and fuzzy that I would actually be getting some of the mound spent in game, back. On the same day, I opened alternate account with my primary bank, to recieve the payment from Mindark. For 10day's I waited before submitting another ticket, basically to check how it was going.
Mindark wrote me back promptly, with the usual cut/paste "It's going to take up to 30day's maximum", so I said thank you, and waited a bit longer (honestly, I just wanted to remind them in hopes of speedier service ). I waited until the 20th of September before submitting another ticket.
On the 20th of September, I re-submitted another ticket explaining I was a bit worried, and that a lot here commented on the forum's how smaller withdrawal's, were in fact speedier. They promptly emailed me back. They stated that Mindark payment's are indeed handled within 30 day's, but also to note that it meant business day's (I didn't pay attention to this, dur dur) as well, and that they would check it just in case for me. Unfortunately it had not been approved at that time, so the wait was on.
Now, on 1st of October the payment received "Committed" Status. I was ecstatic! Happy I logged straight into my bank account. (Well's Fargo). Attempting to log into my account, I got the notice that my account did not exist. Well that's a story in itself, I'll just give you the conclusion here. MA had taken so long to pay out, my primary bank had actually closed my account from inactivity, 2 day's before the payment recieved "Committed" status. As simple a problem as this sound's to be, once it's closed for that reason, no amount of calling can fix it. I tried everyone, even in different states lol. Well's Fargo had just went through a merger with Wachovia, and my account happened to be one from Wachovia, in which something went drastically wrong and they closed it just 5 or so day's after the merger. This was ridiculous, needless to say the payment was rejected just a day or so from the day it closed, ironically for inactivity. (Humorous)
Contacting MA again, I explained what had happened, and how horrible the timing had been. This was about the 5th of October. I gave them the new routing number, and IBAN number for my Green Dot Visa card, the same card I'll mention, that I had made previous deposit's with without any problem. (I had called after finding out what happened with Well's Fargo, discontinued and closed my accounts with Wells Fargo<Was quite angry at the time>, and called Green Dot beforehand to see if they could receive the payment). The online support techie instructed me of the account number and IBAN number to use to receive the payment, and I immediately sent that information into my open support case as a backup withdrawal method.
To my amazement, a day later MA support contacted me back realizing I was upset over the length of time it took, and the crap that had happened with the initial payment. They explained that they would NOT charge me the bounce fee associated with rejected payments, and that they would send the payment immediately. Let me put there his for new users in Bold :
700PED is the charge for rejected payments normally, plus your bank's international fee again to receive it, and the 100ped standard fee for withdrawals.
I was relieved to hear that MA was actually going to side with me and not charge me the bounce charge for rejected payment's. I actually felt a lot better about it then. I explained that I would wait the standard 5business day's before contacting them to let them know how it went, and whether or not I recieved it.
October 13th rolled around. I had been checking my Green Dot Visa periodically to check the status of the payment, and submitted another paragraph to my open support case with MA stating it had not been recieved. I told them I wouldn't mind waiting another day or two just to be sure, perhaps it was slow.
Almost there folk's, hang tight
October 15th, 2010. Today I double checked the account with Green Dot, to see if the payment had cleared. Indeed it had not. Now keep in mind I've called Green Dot some 3-4times regarding double checking the information the first rep gave me as to the account number, and IBAN international routing number. Everything was right, but they payment was still not there. Hmm. I called Green Dot, and was a little aggrevated when I talked to them, and immediately requested a supervisor. After hearing this lengthy problem, they forwarded me to a VIP shareholder in the company, that was able to affirm the fact's, in detail.
Let me now put this in Bold :
GREEN DOT CARDS CANNOT RECIEVE INTERNATIONAL PAYMENTS.
The shareholder looked up my account, and even verified the number again, that the original online tech gave me for forwarding the payment to. He then asked me what state it was coming from, so I mentioned it was International, and from Sweden. As you might have guessed, he explained that Green Dot Cards cannot receive international payment's. So yep, right now I feel like a chump, ha. Twice now I've just had piss poor luck, and probably should have done more homework beforehand.
That being said, he then went on to check my account history for the international payment coming through to verify. This is what bothered me today. Turn's out, MA had stated that they would forward the payment (this was on the 7th of October), without bounce charges to the new account number. Now, while the account can't actually accept it (Jeesh) that I found out today, he went on to state that there was NO account activity. I asked what he meant in detail. He went on to explain that the payment would have shown up, and been rejected as per normal course of event's, but in fact, MA never actually sent the payment in the first place. There was no account activity, and no payment attempt from MA to be found, ever.
UPDATE : 10/19/2010
Today MA after being asked why no payment was sent, or rejected, sent their reply.
"I just received word from our financial department that your payment was returned by your bank."
LoL, aggravating. After checking with Green Dot International, it was never sent in the first place, no reject payment's in the past year or so, much less in the last couple of day's. Beginning to wonder if the MA support person I'm talking to has any accurate idea of what's going on whatsoever. I've emailed Paypal now to see if they can accept the payment in some shape form or fashion, as sadly I'm beginning to run out of option's on how to get paid. I wonder exactly how much MA is sitting back and making, %wise, on my money at this point. Not a moment closer to getting it, as it seem's, and now nearly 2month's (business) of waiting.
Now at a crossroads, I am wondering. It was truly nice to have MA state that they would not in fact charge the rejected payment bounce charge, but they never attempted to send the payment in the first place. I can't really, after as many people as I've talked to or yelled at through Well's Fargo, or Green Dot, figure out how MA could deny this is the truth. Maybe they just had not sent the payment yet, despite saying they would sent it immediately? Or perhaps they just lied about it. Who knows, but this end's my story.
I'll keep this lengthy story updated, haha for the 3member's willing to read it all. I now have a open case that is @ 46day's long (66day's from the initial opening), and not a dime of my withdrawal lol. At least however, someone can read this and see that Green Dot won't work for your withdrawal's, and specifically what you'll need for your bank account to withdraw. I'll keep you all posted!
UPDATE : 10/22/2010
I sent MA my information for a primary account now, for them to send the money too on the 21st. I also requested it in Euro's (why not) instead of USD this time around. on the 22nd they sent back this :
"Hi,
Please note that if you prefer to have the withdrawal sent in EUR we will have to exchange the money, which will incur an exchange fee. If your new account will not accept EUR the withdrawal will bounce again and incur additional band handling fees."
So ikes, apparently their is a fee associated not only with bouncing a payment back to them (700ped), but also a fee incurred to simply changed the payout type of currency. Anyone else encountered this? Seem's a little odd to me when a payment has never left a bank, that a fee is accessed to change the currency. LoL, get's better and better! I'll update this as soon as I hear something new. O.O
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