FYI: Deposit system seems to be broken - Do NOT try to deposit right now

[e-lite]

Hello guys!

Today I was going to do a pretty decent size deposit. I tried the in-game deposit method, but at the confirm screen I got an error saying there was connection problems to the bank.

So I proceeded to logon to the account webpage, because this is where I normally do deposits. The transaction went through, and my VISA card was charged. Once I log back into the game I had not received my PED. My VISA card is still missing the money, and it's been almost 2 hours now and no PED has shown up yet.

Obviously the deposit system is broken, so my advice to you guys is to NOT try do any deposits today. I have opened a support ticket, but considering I have a ticket unanswered for 7 months and still open, I am kinda worried I will not see these money anytime soon.

I have also tried to call both numbers to MA's office, but both numbers has been terminated...

I will update this thread when I got more info.

UPDATE: Support confirmed the issue. Also confirmed by several other players. Issue has now been solved and I have received my PED.

 

[Serica]

Just because one person has an issue depositing on one occasion, it doesn't necessarily follow that the whole deposit system is broken.

I think you might be over-reacting a little here.

I have never yet heard of anyone not receiving their deposited funds - either ingame, or returned to their bank, depending on the cause of the issue.

 

[e-lite]

Just because one person has an issue depositing on one occasion, it doesn't necessarily follow that the whole deposit system is broken.

I think you might be over-reacting a little here.

I have never yet heard of anyone not receiving their deposited funds - either ingame, or returned to their bank, depending on the cause of the issue.

Obviously I have confirmed the issue with other players that received the same error message as me.

 

[Guarana]

Edit : NM seems it's working again ^^

 

[e-lite]

Issue confirmed by support (WOW FAST REPLY!!). Issue has also been resolved and I now have my PED.

 

[matthew]

I have also tried to call both numbers to MA's office, but both numbers has been terminated...

 

[e-lite]

Yup. System is broken atm (atleast dibs) But don't worry.

The transaction is waiting for a manual capture, which is not possible from MA's end.

So yeah. Your money is currently "frozen"

Edit : NM seems it's working again ^^

The reply you gave was quite useful information as it confirms the issue. Too bad you removed it :/

 

[Billy Jean Ruby]

Issue confirmed by support (WOW FAST REPLY!!). Issue has also been resolved and I now have my PED.

When I had an issue with deposit, I can confirm support reaction was fast! So there is no need to worry for anyone.

 

[warwar]

Sometimes support answering really fast than we expected, so you never know how it is to be.