Recent content by Henrik|MindArk

Welcome aboard My! It is great having you as part of the team!

I do agree, and I will instruct the support department to identify and reward those who provided information helpful to our investigation. While this entire episode was very disappointing and concerning for the community, MindArk, and our planet partners, one bright side is that this was a...

Based on reports from the community regarding potential use of official-only items by player avatars, MindArk initiated a thorough investigation into the matter over the past 12 days. In this statement I will detail the steps taken by MindArk, including our investigation of this issue, the...

We have been planning to post a statement, but seeing as this thread is getting some traction we will answer here. We are following government recommendations and are closely watching how the situation develops. We will take any steps we can to ensure the wellbeing of our employees while at the...

Sorry for the late reply regarding this particular space question, as you might have seen there have been several questions regarding space. Without going into details, our vision for space is one in which there is a healthy and vibrant interplanetary economy between the various planets and...

The most time consuming aspects of processing participant withdrawals are the intensive anti-fraud and anti-money laundering procedures that must be performed for all withdrawals, large or small. In addition, our team must also be sure that PED being withdrawn have been acquired fairly and in...

All withdrawals are made directly to the account holder's bank account, with exception for participants in the US who can use Paypal under these terms: • One withdrawal up to 600 USD via PayPal per month. • MindArk covers the PayPal fee. Please note that the only currency for PayPal...

The word ‘incident’ in the section of the Terms of Use that you highlight is a legal term, and refers to a potential case of liability to you on MindArk’s part. This has nothing to do with the health or mood of anyone at MindArk.

Given its unique real-cash economy, the Entropia Universe virtual universe concept is understandably somewhat limited in appeal (at least as compared to the mass market audience you mention). We make every effort to refine our marketing endeavours to target audiences that are potentially...

We regularly consult with our legal advisors to ensure that Entropia Universe is in compliance with all laws and regulations in the relevant jurisdictions, and will continue to do so moving forward.

MindArk, along with its legal advisors, is careful to ensure that it is in compliance with all applicable laws and regulations at all times

Our legal advisors informed us of the proper action and policies to take, and we trust their professional advice. Please refer to the official announcement on this topic: https://www.entropiauniverse.com/bulletin/buzz/2018/12/12/Strongbox-announcement.xml

Yes, at one point Entropia Universe had a system which displayed sponsored advertisement on the in-game ad screens, however after evaluation of the trial run, it was decided to scrap the system.

Yes I would, the real cash economy dimension is as far as I know unique and that is what drew me into the game from the start.

Mentoring is one thing which I really love about Entropia. When I started playing I got lots of help from several avatars even though I didn’t have a specific mentor. It’s a great system, since many things are complicated for a new participants and there is a lot to learn at the beginning...