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  1. Ludvig|MindArk

    How to show the keyboard map?

    Sorry, I don't quite understand which change you mean would affect players with disabilities? You can still put icons on the screen just as before, and you can still click them to activate them just as before. The only difference compared to before is that you have to place the icons in the...
  2. Ludvig|MindArk

    Can not login, can not see my tikets...

    Here is a link to the activation page: https://account.entropiauniverse.com/account/security/activate/ Follow the instructions on the webpage, and make sure that you save the recovery-code that you will be provided with.
  3. Ludvig|MindArk

    Is this what AI support gets you..........?? Or just support that doesn't care or read ?? SUPPORT ??

    This can occur if you're making excessive requests to the website for your account pages, including the "My items" page. Live support has processes to handle it, so contacting them and explaining the issue in detail is the fastest way to get it resolved. I can't really comment further on this...
  4. Ludvig|MindArk

    Info: MindArk's CEO Henrik Nel Jerkrot resigns

    As the OP says, Henrik has indeed resigned from Mindark for personal reasons, and we wish him all the best going forward. As for the development of Entropia, there have been no changes, and we will continue as planned.
  5. Ludvig|MindArk

    UI Release: Bug/Crash Report Thread Part 2

    Should be working now. Anyone else with the same issue, please use the "Chat" function on https://www.planetcalypso.com/ or https://www.entropiauniverse.com/ to contact live support for help.
  6. Ludvig|MindArk

    UI Release: Bug/Crash Report Thread Part 2

    The UI team has looked into it and a hotfix has been released. It should be working properly now for you and anyone else having the same issue. If you're currently ingame you will have to relog for it to be applied.
  7. Ludvig|MindArk

    Entropia Universe 18.1.2 Release Notes

    Yeah, we are having some server issues, they are being investigated. Support news about it should be up soon. EDIT: https://www.planetcalypsoforum.com/forum/index.php?threads/disturbance-notice-regarding-server-issues.299104/
  8. Ludvig|MindArk

    UI Release: Bug/Crash Report Thread Part 2

    Yeah, we are aware, we are having some server issues. Support news about it should be up soon. EDIT: https://www.planetcalypsoforum.com/forum/index.php?threads/disturbance-notice-regarding-server-issues.299104/
  9. Ludvig|MindArk

    UI Release: Bug/Crash Report Thread Part 2

    There was a problem right after the UI was released where changes would not be saved properly, but it was fixed back then. Are you saying you've experienced the same issue now recently? If so, how did you exit the game when it happened? Do you know if anyone else had the same?
  10. Ludvig|MindArk

    Entropia Universe 18.1.1 Patch Notes

    That usually means that your IP has been blocked for trying to access the page too many times in too short a time. If you get it more than once, contact Live Support via the "chat" button in the lower right corner of the screen on https://www.entropiauniverse.com/ or...
  11. Ludvig|MindArk

    Error logging in

    https://www.planetcalypsoforum.com/forum/index.php?threads/information-regarding-gold-cards.299038/
  12. Ludvig|MindArk

    UI Release: Bug/Crash Report Thread Part 2

    We are looking into this as well, and the team asked me to assure you that this is a visual thing only (issue with the counter). It doesn't mean your item is decaying more/faster.
  13. Ludvig|MindArk

    UI Release: Bug/Crash Report Thread Part 2

    We are aware, and the team is looking into it and trying to reproduce it. They have also asked that I request that anyone who has experienced this provide any further information they can; which items it happened with, where it happened (which planet for example), exactly what they were doing...
  14. Ludvig|MindArk

    Entropia Universe 18.1.1 Patch Notes

    We have not received any other reports about the support page not working, and can't see any errors with that page, so I can't really help you with that. Have you tried accessing it through a different browser? Different computer or phone? If it's not working on any of those, try going to...
  15. Ludvig|MindArk

    News: Genesis Visual Update

    https://www.planetcalypsoforum.com/forum/index.php?threads/update-regarding-new-armor-designs.299022/
  16. Ludvig|MindArk

    Info: Update regarding new armor designs

    Your discussions and suggestions about our new armor designs are invaluable to us. We've carefully considered your feedback on the color schemes and the desire for them to stay true to the original designs. We're now focusing on adjusting specific colors, adding PBR textures, and giving the...
  17. Ludvig|MindArk

    UI Release: Bug/Crash Report Thread Part 2

    As @fred5283 said, have you tried opening the "Actions" window and toggling "Show All Nameplates" or "Show Enemy Nameplates"? If you still have the same issue after trying that, please let me know and I'll ask the team to look into it.
  18. Ludvig|MindArk

    Entropia Universe 18.1.1 Patch Notes

    We are not aware of any issues with the support page right now, so it should be possible to send a support case as normal? https://account.entropiauniverse.com/support-faq/contact/
  19. Ludvig|MindArk

    News: Server Downtime for Patch

    Apologies, I assumed you meant the issue was related to the release specifically, as you mentioned it in the downtime thread. But yes, we are aware of the Gold Card issues.
  20. Ludvig|MindArk

    News: Server Downtime for Patch

    There should be no problems logging in. Do you get some sort of error message when you try?
  21. Ludvig|MindArk

    Entropia Universe 18.1.1 Patch Notes

    Another hotfix was released about an hour ago: - Typing in the chat should no longer interrupt an active Auto Move action As before, you have to relog if you've been ingame since before it was released.
  22. Ludvig|MindArk

    Entropia Universe 18.1.1 Patch Notes

    New hotfix is out: - The chat now blocks other bound actions from being activated - Mining claim targeting should now work as expected If you're already in the game, you will need to relog to apply it as usual. Hotfix for auto-move being interrupted by the chat is also on the way.
  23. Ludvig|MindArk

    help cilent can't download file

    Difficult to know what the problem is when there is no error message... have you tried a full reinstall? Also, if you haven't already, please send a support case with as many details as you can on the issue: https://account.entropiauniverse.com/support-faq/contact/
  24. Ludvig|MindArk

    News: Genesis Visual Update

    As mentioned in the announcement:
  25. Ludvig|MindArk

    Entropia Universe 18.1.0 Release Notes

    Yeah, they're looking into that.
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