Am I getting scammed for 200K? Help please!

[CMS]

Exactly... of course you treat all customers on an equal foot... but those who are rugulars or big spenders etc etc... obviously get the extra attention or extra perks whatever....

Very common in business in fact its part of most business.... unless your a customer at mcdonalds ... although even those places Im sure you'll get an extra smile or recognition for being a regular and theyll know what you like.

It's like casinos catering to the sharks with free rooms, drinks, etc. Because they know they will gamble more and lose more but if they felt they got good value they willl come back.

 

[Profit]

Anyone who invests 200k USD into a publicly traded company would never be "cold shouldered" like this without legal repercussion.
First it was disillusionment with the balance systems that pricked my ears, now it's quickly becoming shady business practices, creative accounting and poor customer service.

I think it's time for me to re-evaluate this whole situation, I'm not too confident in 'investing' money with a company that not only acts as MA does towards it's customers (now I'm realising they're intentionally distancing MA from customers by way of proxy - aka FPC - allows MA to no longer see 'players' as customers of MA, rather of FPC, for reasons much like the one being discussed) but also attempts to force participants into forfeiting any and all rights, by way of such a shockingly self-serving (though ultimately, moot) EULA/TOU and support system.
I've taken the first step - deleting my CC's from my account, now I just have to shake the imposed associated addiction.

 

[timmmers]

I don't know what Swedish Law is like as I've gone to Law School in Canada. However.... In Canada... .the Law is the Law no matter WHAT a "Disclaimer" or in this case "EULA" states. If I put a big sign on my front yard in the winter stating "My driveway is covered with ice and is slippery. Use driveway at own risk. I will not be responsible for someone falling on my icy driveway. Please sign this release waiver before stepping on my property." It don't matter if someone signs that waiver in their own blood.... if they fall on my driveway the LAW sais I'm negligent for not sanding/salting my driveway and I get Sued.

So I'd like to hear from someone knowledgeable in Swedish Law. Would the EULA stand up in Swedish court?
Think about it this way. If a real life con artist sends e-mails that we've all read about (money in african bank account... need an american's bank account to transfer the money to.... etc. etc. etc.) It don't matter what the print or fine print says... They are attempting to commit fraud and will be charged for it. So exactly how "rock solid" is the EULA?

It's not just Swedish law, it's EU law (European Union law), and MA is a licenced BANK too which must entail some further legal responsibilites?

IF you paid 200k into your bank and they locked the account with no explaination....would that be OK? I doubt it very much.

The EULA means nothing at all here in the UK if it's "unfair" or illegal in any way.

This is a very dangerous game to start playing as far as bad publicity is concerned...just one high profile news item from an irate locked person who has a few K locked would murder any psotive publicity MA or FPC could ever afford to pay for.

t

 

[Outman]

Just wait till some big mmo company decided to try their hand at an RCE, MA will start shaping up pretty fast. If a developer like Blizzard ever comes along and makes a RCE say bye bye to inflation in EU, even if MA and FPC changed that day. Yea Marco you guys started off good, but you guys gotta stick up for us even after the beginning, don't go back to this old MA BS.

 

[Casay]

To OP..... maybe it's taking longer due to possible past problems with accepting questionable items like this one???

https://www.planetcalypsoforum.com/...lost-my-desert-stalker-dante.html#post1980105

Think I'm correct about this item ... please please correct me if I'm wrong. It could though explain why the long lock... as it's also to my understanding that was a pvp trade and not thru your bank. Again... correction requested as needed from OP only. Please no long discussions about it as it's more for OP and for us all to learn from OP.

 

[timmmers]

No one. You should treat everyone as if s/he was your best and most important guest.

Here is my own experience of thinking this way.

One rich guy needs a fault fixing on his phone system...goes on and on about how it is important (because he is owner of a company that will give me business etc)...reality was that he was a pest, didn't pay me and had to be taken to court for it. No further business given or wanted.

One little old lady, wants a five minute job doing so she didn't need to walk to her phone...nothing special but she was the same as anyone else to me and got her job done fast and for free since it was so small....later that day her son rings me to say thanks and offer me a HUGE job on his new house and his haulage business, then later his mates start to come to me too ...oodles of work from treating one little old lady as well as anyone else although she didn't appear rich or special in any way. She got me 6 months of business I bet.

Customers are the number one priority to any business...they can give the best free promotion you can get if you treat them well and it's not always obvious which ones are going to do that best for you.

Sorry but I had to laugh at Squall getting banned ...after that mess with the amp ..how bloody unlucky can one guy get?

Good to see it worked out OK

t

 

[Profit]

You guys would suck at customer service..

You foster a relationship with all your customers that make them feel like they're the most important customer to you and that you have made that "connection". When a more 'bottom line' valuable customer comes through, you politely acknowledge them and continue with the original customer until you're finished with their needs.
In a case where the initial customer needs more attention than usual leaving the second customer waiting, you inform the second customer of the situation and gauge the reaction, being responsive SITUATIONALLY.
Having fostered this "connection" with your customers/clients you will tend to notice that people are much more trusting, patient and thankful, as opposed to pessimistic, agitated and unappreciated.

In a case where the second customer comes busting through the door panicked and worried, you politely explain the need to attend the more "bottom line" or "vip" customer and remove yourself from the first "regular customer (in this case, assign support staff - regular support .vs. 200k support) citing your appreciation for their custom and apologising for any inconvenience. You the immediately address the high demand customers needs as a priority, firstly because you want their return custom and secondly because your integrity and reputation is on the line, especially in a product medium so public, as EU is.

Ofcourse there's preferential treatment, but you apply that situationally, there is no blanket answer-all in anything that involves individuals.
This is a key shortfall in the ideologies at MAHQO imo (get it? MindArk HeadQuarters & Offices... Mahqo/Marco lol ).

Man... what a rant.


*edit*
You kinda treat customers like friends... face to face, they're all your best friend. But you all know when it came down to it, you'd only save Kenny then have a beer and tear about the rest of them later LOL!

[YOUTUBE]http://www.youtube.com/watch?v=AD8WvZUhR3o[/YOUTUBE]

 

[Brooklyn]

When you read this part it takes some serious courage to put any money in Entroipia:

"9. MINDARK'S LIMITATION OF LIABILITY

MindArk provides the Entropia Universe, a virtual universe where You are free to choose the course of the action You wish to pursue.

MINDARK, ITS EMPLOYEES, OFFICERS AND DIRECTORS, ITS AFFILIATES AND SUBSIDIERIES SHALL, TO THE EXTENT ALLOWABLE UNDER APPLICABLE LAW, IN NO EVENT, BE LIABLE TO YOU FOR ANY DAMAGES, LOSS OR EXPENSE INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE, OR ECONOMIC LOSS, INCLUDING WITHOUT LIMITATION ATTORNEY FEES, LOST OF GOODWILL OR HARDWARE DAMAGES, ARISING FROM THE USE OF THE ENTROPIA UNIVERSE OR IN CONNECTION WITH YOUR TRANSMISSION OR USE OF ANY CONTENT USING THE ENTROPIA UNIVERSE.

YOU ACKNOWLEDGE THAT , TO THE EXTENT ALLOWABLE UNDER APPLICABLE LAW, MINDARK SHALL NOT BE LIABLE TO YOU FOR THE LOSS OF ANY DATA OR ELECTRONIC FILES, INCLUDING, BUT NOT LIMITED TO, ACCOUNT, AVATAR, SKILLS AND/OR VIRTUAL ITEMS AND/OR CURRENCIES, FOR ANY REASON WHATSOEVER INCLUDING, BUT NOT LIMITED TO, SERVER FAILURE, INTERRUPTIONS OR CESSATION OF TRANSMISSION, INTERNET LATENCY, VIRUSES, BUGS, TROJAN HORSES AND THE LIKE, SOFTWARE AND/OR HARDWARE DEFECTS OR ERRORS, UNAUTHORISED USE OF THE ENTROPIA UNIVERSE SYSTEM OR SERVERS, USE OF CONTENT SUBMITTED TO THE ENTROPIA UNIVERSE, AND THE USE OF ENTROPIA UNIVERSE IN GENERAL.

You acknowledge that MindArk will not be liable for any damages or loss caused by failure to perform any term or condition of this Agreement due to conditions beyond MindArk's reasonable control such as, but not limited to, war, terror attack, strikes, fires, floods, acts of God, governmental or authority restrictions, power failures, or damage or destruction of any network facilities or servers.

MindArk reserves the right to interrupt the services available via Entropia Universe and/or the operation of the Entropia Universe System with or without prior notice for any reason. You agree that MindArk will not be liable for any loss or damage caused by interruption of the Entropia Universe, delay or failure to perform."

(

Reading is fundemental... MindArk never calimed or intimated in anyway that They as a company or their employees were not subject to the law or that the EULA superseeded the LAW or that under the law that they are not liable for damages like any other company or indivdiual... or that under EULA the would not continue to voluntarily compensate or accomodate parties for what they considered legitimate claims... as they have done in the past

Another eg I got a shopkeeper from MA as gift(full tt,6k market value) as they were late on fixing a bug that took them 1-2 years.

IMHO something is not right with the OP's issue... but we will see as the truth will come out....

I suspect that after CE2 is up and running they will turn their attention to the legitimate and sustantiated complaints and voluntarily make just compensation...

​

 

[LeWolf86]

You guys would suck at customer service..

Just to reply to this, and I shortened it to not be so big ...

I know that each customer should be treated at 100%... but what I was trying to say is...

If you have a regular, or a guy who brings 20x more business to your establishment... you will obviously give more preferentle service to the guy who does 20x more.... its common practice... Im not saying you treat everyone else 20x worse... you obviously have a standard, and you will do your best to your standards, but the guy who is 20x more money then the regular is obviously going to want to remain happy to ensure repeat business and satisfaction.... also at least in restaurants... you want to make sure regulars are always happy and cared for ... a lot of people go to restaurants to eat, needs are simple, service should be same as usual, some are fussy and some want that extra bit and enjoy comming because they want that extra bit.

 

[Kerham]

If a developer like Blizzard ever comes along and makes a RCE say bye bye to inflation in EU, even if MA and FPC changed that day.

If a developer like Blizzard will make a RCE, will be filled with abuses on their behalf against the players.

I for one do not trust Jolana for a second and I consider that all of you yawning around about poor MA customer services are just a herd of sheep posting pleasantly in the direction intended by a smart threadstarter.

You don't spend a freaking minute thinking that MindArk CAN'T come public about the outcome of such situations and all you get is what Jolana and Akoz will tell you.

We're talking an unknown newbie (Jolana that is) who somehow was trusted by HunterZ & guys (wtf lol) and about Akoz who abused the 101 bug. Also we're talking about Qetesh *waives at Akoz*.

So in all this soup you can see all gays united of Entropia ("gay" so to say, I have nothing with people of other sexual orientation than me) going in a stupid chorus about a subject in which them let themselves dragged without knowing anything.

But then again, exactly this discussion makes the difference between Blizzard and MA.

"Lock without explanation?" Ha. How about "ban without explanation".

Did you saw Mice saying how you can get tempo locked in EU? You can have same in WoW, just that for Peezard a first tempo ban (even if is a setup, a false accusation from another player) will get you a nice red flag. At the second, even if innocent, you'll have your account terminated.

And the difference between EU-related forums is here the discussion will have sides, but on Blizzard forums you can obtain at most "naaaa, nomatter you had all your money 50 gold, if WoW said you do gold trade, then you do". Buh. Didn't waited to happen to me, it happened to a friend, and I cancelled my sub in a blink.

Soo back at the topic. Be more careful who you trust and sustain.

 

[maxwellhawk]

ahhh the EGG

 

[Aandar]

Yawn.

Maybe you should tell the support guy that you will use the:
http://edition.cnn.com/feedback/tips/index.html
To inform the world about how you lost your 200K.









(i am only about 1% serious here)

 

[aia]

Anyone who invests 200k USD into a publicly traded company would never be "cold shouldered" like this without legal repercussion.

On the other hand, having a lot of property ingame shouln't make you legally immune to do shady deals.

To make it practically, if you think you got over a hot item you shouldn't immediately pass it on to someone else, to be able to reverse the trade.

To say it another way: If you get hold of an item that could be hot and you immediately pass it on to someone else, you're likely to be acting like a "middle hand".

 

[cold]

GL
hope for the best...

 

[Lee]

I suspect that after CE2 is up and running they will turn their attention to the legitimate and sustantiated complaints and voluntarily make just compensation...

​

You don't realize CE2 is up and running and has been for weeks now? You do actually play this game don't you?

 

[TommyDaGreat]

You don't realize CE2 is up and running and has been for weeks now? You do actually play this game don't you?

I think she meant in a finished, bugfree state

 

[Mice]

It's not just Swedish law, it's EU law (European Union law), and MA is a licenced BANK too which must entail some further legal responsibilites?

IF you paid 200k into your bank and they locked the account with no explaination....would that be OK? I doubt it very much.

The EULA means nothing at all here in the UK if it's "unfair" or illegal in any way.

This is a very dangerous game to start playing as far as bad publicity is concerned...just one high profile news item from an irate locked person who has a few K locked would murder any psotive publicity MA or FPC could ever afford to pay for.

t

The law is the law, you can never negotiate what the law states no matter what an agreement or an EULA sais if it violates your minimal rights as interpreted in the law, ofc theres always a disagreement in each case on how to interpret the law but thats the basis.

 

[Apple GREEN]

It's not just Swedish law, it's EU law (European Union law), and MA is a licenced BANK too which must entail some further legal responsibilites?

IF you paid 200k into your bank and they locked the account with no explaination....would that be OK? I doubt it very much.

The EULA means nothing at all here in the UK if it's "unfair" or illegal in any way.

This is a very dangerous game to start playing as far as bad publicity is concerned...just one high profile news item from an irate locked person who has a few K locked would murder any psotive publicity MA or FPC could ever afford to pay for.

t

hmmm, well maybe this is the reason why Planet Calypso became a doughter company? So whatever happends, it won't affect 100% the whole MA, just the Planet Calypso?...Leaves some space for risks etc...That is ofcourse if FPC is indeed a separate company now and not MA's department... If I'm wrong, please enlighten me

 

[Brooklyn]

You don't realize CE2 is up and running and has been for weeks now? You do actually play this game don't you?

Don't you play the game or read the notices... it's going to take at least three months to fully implement VU10.... which encompasses CE2 and have all of the basic components and systems up... and to have them running at full capacity... before new content and/or system changes are made...

You and your professional malcontent of 50 or so friends should stop trying to make trouble, based on negative speculations, like you always do, where there really is none and no need to... most of it is based not on facts... or objective understanding of the actual situations past of present... but your inbred negative feeding off each others need to endlessly regurgitate without presenting any evidence... your distorted... past as prologue nonsense...

And before begin with your ususal you weren't there... you little uber friends arrogantly told me... to look it up I warned you that I would and I did... the advantage of not being ther is the advantage of seeing things wiht a fresh eye and from an objective outside point of view...

So if it offends you to have the light of positive reason shown on you little negative charade... so be it...

 

[Apple GREEN]

So if it offends you to have the light of positive reason shown on you little negative charade... so be it...

omg, Jesus, is it you? Guess we can start looking for Mohammed on the WoW forums...

 

[kygon]

You and your professional malcontent of 50 or so friends should stop trying to make trouble, based on negative speculations, like you always do, where there really is none and no need to... most of it is based not on facts... or objective understanding of the actual situations past of present... but your inbred negative feeding off each others need to endlessly regurgitate without presenting any evidence... your distorted... past as prologue nonsense...

OMG this sounds like me 3 years ago lol

something you need to learn , EF is inherantly negative, if someone is going moan like a bitch about something they know nothing about this is the place to do it... so many negative shit stiring people here who love to make trouble

 

[Smoerble]

I agree, EF seems to become as bad as the german Entropia forum. People complain that much, that people who like the gam, would not go there to write anything positive.

I tried to do that from time to time, and after a few days I feel, it's not worth it. If you don't like the game quit playng.

Whining keeps other players away from playing = less players = less income to MA = bad for all.

Constructive feedback helps, whining doesn't.

Seems to be very complicated.

 

[Az Bloodz]

I agree, EF seems to become as bad as the german Entropia forum. People complain that much, that people who like the gam, would not go there to write anything positive.

That's because of the Germans are posting here too! I would like 711 to implement a nationality check and ban all Germans from EF.com!

 

[Jolana]

Hello people. There is an update on situation on my original post. Thank you for support on this case.

Best regards,
Jolana

 

[Profit]

They can't talk about it?
Must be the FBI thing, got 'em in the corner, they would've been instructed by their legal advisers to say nothing.
Personally, I hope you fkn shaft MA with their own TOU.

 

[Coop_]

24.09.2009. Update
After 3 days unsucessful phoning MA/FPC office I was expplained by some secretary that none of MA is allowed to talk about this and I should use my lawyer to contact them. Which is in process right now...

Wow, that is a bit frightening that they say right out they won't even talk to you directly. Why would they be allowed to talk with your lawyer if they aren't allowed to talk with you?

 

[Brooklyn]

Wow, that is a bit frightening that they say right out they won't even talk to you directly. Why would they be allowed to talk with your lawyer if they aren't allowed to talk with you?

Because it's really serious and big amounts of money are involved...

 

[Mulga]

Hello people. There is an update on situation on my original post. Thank you for support on this case.

Best regards,
Jolana

So how does this end?

A. MA inform you that the items were/are from banned Avatars, they are sorry and understand you had no way of knowing, they will take the items back, return your PEDs, and it's all over.

B. MA accuse you of knowingly trading with suspect persons, and you lose everything. You and your lawyer Vs MA.

C. Something in between.

 

[Draggger]

your lawyer wil be refered to there lawyer

that way there is no one saying something they should not be saying


its to cover your ass to and also MA's

best to let those who know what the terms mean settle this or at least talk and then fill you in with words you would know the meaning of

 

[Sirhc]

Wow, that is a bit frightening that they say right out they won't even talk to you directly. Why would they be allowed to talk with your lawyer if they aren't allowed to talk with you?

Who knows what was dug up in their investigation and what legalities it implies.

We only know one side of the story here.

I guess the other side of the story will be hashed out with lawyers.

My guess is this discussion will die just like the bot hunterz since lawyers will ask everyone to keep their mouths shut.

Hmmm I wonder if the banned bot hunterz consulted their lawyers before pulling this stunt? They might have royally f#@ked their case who knows though maybe this got them some leverage....its just to bad some might have unwittingly got caught up in these shenanagins.


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