Anyone else have problems login into Entropia Account? (http 425)

[Bolivar]

https://account.entropiauniverse.com/auth/login.xml?from=/account/my-account/index.xml%3F%26up=/account/

This link gives me a http error 425

 

[Rave]

Getting the same error, yup!

 

[Deepa2]

getting same from Thailand

 

[GeorgeSkywalker]

There is nothing to fix. It works as intended. That error is caused by these two conditions:


To avoid getting this error you need to:
1) Avoid refreshing the page or doing things that cause the page to load often e.g. multiple log in attempts. The reason for having all this in place is for security reasons.
2) Once you have finished using the site always logout. Closing the browser without logging out of the site can cause that error.

If you do get that error message the only way to fix it is to contact support as you did before.

As for many other cases in this thread, the problem is solvable by live support if the information is provided correctly.

You can help yourself to avoid this problem in the first place by
1. log out carefully before you close your browser when you are logged in your account pages.
2. do not refresh the site in short periods or doubleklicking
3. don't use any scripts that fetch data from the site by periodically refreshes of the pages.
4. Dont make several login attempts in a very short period

Livesupport can help out with an HTTP 425 error. You need to....
Contact the chat team from the device and the connection that causes the problem for you.

Yes the problem will be forwarded and it can take a little while, depending on the time of the day, workload and manpower available
But they solved many many cases like this within minutes or a few hour.


So please just contact them, and you will get help asap.
Kind regards

 

[Lykke]

If it's in the browser Entropia Universe account, I mentioned this possible 'fix' on Discord.
If you're logged into the game, click on the deposit icon and it will transfer you to the website - and you should now be logged in

 

[Rave]

I did none of the things listed above. My first attempt to login returned that error. Still able to login to the game, though.

 

[Lykke]

I did none of the things listed above. My first attempt to login returned that error. Still able to login to the game, though.

and what if you click on the Deposit icon inside the game? You should be transferred directly to your login page - as logged in.

 

[Rave]

and what if you click on the Deposit icon inside the game? You should be transferred directly to your login page - as logged in.

I'd have to check. I haven't played/deposited in years. I just got my gold card removed so I could finally log in again.

 

[Lykke]

I'd have to check. I haven't played/deposited in years. I just got my gold card removed so I could finally log in again.

Ok. And no worries, you don't have to deposit when you click, you just go to your personal page