Cant log in using web site

You may be locked out due to trying to access it too often.

Contact Live Support by using the "Chat" button on one of these sites, and they should be able to help you:


 
This looks so bad for the consumer. What did these players do in order to have their IPs banned? (they did nothing I'm sure!)

I can't believe you don't have any other way of preventing DDoS attacks besides this lamme bans. Yesterday I was watching some youtubes and came across this company specialized in cyber security. You should give it a try MindArk!!! https://www.diamwall.com/
 
Given the present milieu of policy discourse, I bet it would be possible to induce enough hysteria via a single thread to convince a good 20% of readers that login button double-clickers are all evil and breaking the system intentionally with 100% certainty and should stay locked out forever and if MindArk doesn't do it no one will ever play Entropia again.
 
You may be locked out due to trying to access it too often.
That is not entirely true.
Two days ago I logged to submit Support Case. Logged on website first time in many months.
After successfuly submitting SC, I wanted to attach screenshots and when I did that, browser was loading changes forever and then after few minutes I saw error page.
Tried different browser and Could not login and Live Support told me my IP got banned.

So
1) Fix your website - attaching screenshot is impossible (tried on two browsers after my IP got unlocked, and result was the same as first time)
2) I understand you want to provide security, but that IP lock logic is way too restrictive
 
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