Entropia Universe Support Times?

[rickcyr123]

Has anybody contacted support lately?

I've submitted a case a week ago because I can't log on and my Gold-Card needs to be 're-synchronized' but I have yet to get a response from then at all?

I'm starting to get a little annoyed with the situation to say the least.

:-(


Thanks for any feedback..

Rick..

 

[Mega]

Has anybody contacted support lately?

I've submitted a case a week ago because I can't log on and my Gold-Card needs to be 're-synchronized' but I have yet to get a response from then at all?

I'm starting to get a little annoyed with the situation to say the least.

:-(


Thanks for any feedback..

Rick..

This is 3rd or 4th time I've seen people saying this (or similar) in-game or on forum in the past week.

Would someone from Mindark care to comment?

 

[Killahbee]

26-11 support case made
27-11 reaction
28-11 my reaction
30-11 reaction and closed

 

[rickcyr123]

26-11 support case made
27-11 reaction
28-11 my reaction
30-11 reaction and closed

Interesting, why would they have not responded as of yet to my case at all?
?

 

[OZtwo]

Has anybody contacted support lately?

I've submitted a case a week ago because I can't log on and my Gold-Card needs to be 're-synchronized' but I have yet to get a response from then at all?

I'm starting to get a little annoyed with the situation to say the least.

:-(


Thanks for any feedback..

Rick..

I don't put in many and when I do they take anywhere between 5 hours to 2 day to reply. Opened up a case this last week and already on my second reply to them about the new President of EU program.

 

[Casper]

Has anybody contacted support lately?

I've submitted a case a week ago because I can't log on and my Gold-Card needs to be 're-synchronized' but I have yet to get a response from then at all?

I'm starting to get a little annoyed with the situation to say the least.

:-(


Thanks for any feedback..

Rick..

Anyone else having a problem with "re-synchronizing" the Gold Card?

I thought it could be done from the website but cant find an obvious path to it.

 

[rickcyr123]

Just an update for you guys...

I opened a new case under 'Account and Fund Transfer' and they responded in like 5 hours and reset my card.



They must prioritize that subject matter over the others..

 

[xian]

I may do that also, opening new case in wrong category.

I have opened a bug report on 19/08/2015, asked for news on 04/09/2015, asked again on 30/10/2015 then asked an ETA on 01/12/2015.
There is no bugs in Entropia, if you find one, exploit all the way.

 

[danMaron]

Same here, support don't answered any questions and help to solve the problem.
My first contact 22. August got a request fast at the same day, then after over 2 1/2 month with some information and ask about the status - no answer anymore and the support case is at the status "open" shame on it!

Last week on the 2th of December i open a new support case with a other problem - no respond till today.

 

[Faceof]

Ok...yes ...sometimes MA is slow but all my supports was in the time!!!

Cant login to my Account in EU site... 309121 2015-09-04 09:59:19 2015-09-04 12:38:54 Closed
Deposit was declined 308400 2015-08-18 13:23:03 2015-08-20 08:12:41 Closed
DragonFly Helicopter stuck on tree... 303680 2015-06-03 17:54:01 2015-06-04 00:45:05 Closed
Updating my Account info's... 302720 2015-05-13 11:23:11 2015-05-13 11:26:13 Closed
Deposit from Webshop... 300130 2015-03-25 09:02:31 2015-03-26 15:22:11 Closed
0xc0000007b 295024 2015-01-03 17:52:17 2015-01-04 15:42:17 Closed
I cant find my Quad... 292562 2014-12-02 18:09:58 2014-12-09 14:54:02 Closed
Jason Centre ... 289771 2014-10-22 16:18:42 2014-10-23 14:56:19 Closed
My contact infos.... 289072 2014-10-10 19:30:48 2014-10-11 19:25:42 Closed
Free Gold card... 289053 2014-10-10 10:00:36 2014-10-10 10:29:39 Closed
Deal with other player .... 288232 2014-09-17 13:11:36 2014-09-19 15:18:27 Closed
I stuck in door... 286749 2014-08-11 12:07:17 2014-08-25 12:25:51 Closed
Cant loggin the game ... 286115 2014-07-30 21:05:22 2014-08-14 08:32:36 Closed

Really i have no idea why others ppls have problem (...i believe that can happen but maybe exist and a reason for this!!!)...im in game for only 14 months and im not have any problem from supporting...

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