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Great job MA!!!

~CHOPPER~

~CHOPPER~

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CHOPPER
I would like to give MA a great big pat on the back for their hiring the mentally handicapped program :)

But is it a good idea to assign them in the support department?
 
~CHOPPER~ said:
I would like to give MA a great big pat on the back for their hiring the mentally handicapped program :)

But is it a good idea to assign them in the support department?
Click to expand...


and what about this post?


Biggest FAIL of the decade :D
 
Someone appears to be dissatisfied with their support case reply. :eyecrazy:
 
Too the wonderful lovely intelligent staff at MA - I'll take op's loot.
 
I love most parts of this world... But the support aint one
 
I dont even have to see what got OP on a roll.. after dealing with support several times I understand the frustration without any proof needed.
 
got my curiosity.. subscribing
 
Lol Chopper - interested to see the details!
 
This'll be good someone with the IQ of a Echidna ?.....waiting:D
[YOUTUBE]X4cLdVa9VpI[/YOUTUBE]
 
Last edited:
Subscribing I wonder what they did this time.
 
I always like stories like these :)
 
lol good old chops can't wait to hear abotu this on teamspeak :)
 
Even if I'm on of the critical voices, particularly about loot balance and support, I do have to admit that the last 2 support cases I submited were quickly solved with surprisingly positive result... Maybe they are on track?
 
dident the op promised a update??:(
 
Carn chops, tell us! You're getting all this free EFD from us, it's the least you can do to spill the beans!!!!
:smash:
 
TimUnleashed said:
Carn chops, tell us! You're getting all this free EFD from us, it's the least you can do to spill the beans!!!!
:smash:
Click to expand...

Ok :)
I'll get it when I get home.. It's gonna be a long reply and I don't have a boss key here at work!
 
subscribing :D
 
**Long post warning**

So, here's what inspired me to poke fun at support:poke:

I had been paying a friend to tier up my Opallo SGA.

29232-opallo-tier-3.png


When it hit tier 3, all progress came to a halt.
After paying 200 ped in ammo, without one tier message, I gave up and retrieved the gun.

Ya ya, I know the tiering slows down the higher, ect, ect....

Shortly after I got the gun back, I decided to do the Merp mission.
I completed the 1000 merp mission, and still did not have one single tier message. I thought there could be a problem so I fired off a support case.





Hello,
I am experiencing a problem with my Opallo SGA.

I have fired off approximately 10,000
shots without even 1 tier message.
The stats for my current tier are higher then the two previous tiers.

Please Advise.
Thank you.
Click to expand...

The 10k shots was a conservative number.

The standard answer:

Thank you for contacting us. We will look into your case as soon as possible. The targeted response time for support requests is within 48 hours. However, during times of high load it may take a little longer.
Click to expand...

OK, No problem there.

Followed by:

Hi,

According to our logs is the Opallo SGA you currently carry at Tier 2.0 and the one in storage at 3.0. The items look completely normal, so we can only attribute the lack of progress to fate and the fact that tiering is increasingly harder the higher you go. We wish you better luck in the future.

Kind regards,
Click to expand...

Well that got me kind of angry because I knew I was carrying the tier 3
so I responded:

I wanted to add that I specifically checked my inventory before I submitted this support case.
I am advising you that unless authorized, you are not permitted to switch items between my inventory and storage.
Thank You.
Click to expand...

The response:

Hi,

We assure you that we have not moved any equipment of yours. Only observed. We sympathize with your frustration, but as stated before we cannot find anything at fault.

Kind regards,
Click to expand...
After I got home I logged in to make triple sure I was carrying the tier 3
and sent:

Actually you were wrong about which Opallo was in storage and which was carried.
I logged in to find my Tier 3 opallo being carried and the tier 2 in storage.
Please be more vigilant with your observations.. it will save us customers much aggravation.
Click to expand...

Just after I submitted that statement, I realized there actually could be a problem and immediately submitted "additional info"

If you were showing the tier 2 being carried...
That could be the problem right there.
Please advise.
Click to expand...

I guess he didn't actually read my response and replied:

Hi,

As previously mentioned, there is nothing out of the ordinary with the lack of progress on the tiering. I can sympathize, but cannot act as there seem to be no error in this case.

Kind regards,
Click to expand...

I tried to help him focus on my question by typing slowly and using short sentences.:D
and submitted:

My additional information provided was not addressed...
Why did support report I was carrying the tier 2 Opallo SGA?
Click to expand...

The reply:


Hi,

That was the result of the search. All of the items with that identity related to your account was checked for as to ensure none of them were faulty. Both items showed nothing out of the ordinary.

Kind regards,
Click to expand...

Well, if they were showing that I was carrying the tier 2..when I triple, quadruple checked I was carrying the tier 3, then that is definitely Out of the ordinary, maybe a cross link in the database? :dunno:

So I attempted a more positive approach:

I believe you may of found a problem.
If you are showing as the tier 2 Opallo SGA being CARRIED, and the tier 3 Opallo SGA in STORAGE, than this is the problem,

I'm carring the TIER 3 Opallo SGA.

Please confirm.
Click to expand...

Meanwhile, I figure that if there is something wrong in the database, I'll just get the tier 2 Opallo off my account and give it to a buddy.

Three days later I get this:

Hi,

I apologize but as I cannot find anything at fault with either of the weapons I cannot pursue the investigation further. Tiering gets increasingly harder and thus can the progress go forward at different pace.

As for the the result of search, the results continue to be the same. Both items are functioning as intended. Irrespective of where they are located.
Click to expand...

He still hasn't answered my question and obviously he didn't check recently or he may have discovered I no longer had the tier 2 Opallo at all.

So I responded:

Perhaps this case needs to be forwareded to another person.

In an attempt to correct the problem myself, I gave the tier 2 opallo to a friend and it has been in his inventory since Monday July 5.
I have no Idea what information you are working with.
Click to expand...

Needless to say, I'm pretty frustrated at this point..

Then the reply:

Hi;

I apologize for the late reply. Have you reached another conclusion from lending out the item to your friend?

Kind regards,
Click to expand...

Are you fucking kidding me?? I didn't want to deal with this joker any longer.

So:

Hello again

You still haven't addressed the original issues I explained to you.
Forward this case to your supervisor.
Click to expand...

Then to top it all off, the reply:

Hi,

To be absolutely clear. Do you refer to the issue that you carried at Tier 2.0 and the other at tier 3.0 was in storage? There is no way to go back and check that this was the case or not, thus I cannot neither confirm nor deny that report post that search. This is due to the system configurations at this time.

Both items were investigated for errors concerning the tier functionality and both appeared completely normal. The tier system is constructed to escalate if progress, thus the progress varies.
Is this correct? Please elaborate if this is not the issue before I escalate the case further.

Kind regards,
Click to expand...

Can't this dude even read what was typed previously like I can???
Jesus Christ where did this winner come from??

After that, I decided to forget the support case and take a long break from depositing. Obviously MA doesn't feel I don't deserve anything resembling support.
 
Chopper, dude seriously...
He said like 20 times that they investigated both items and they were functining properly regardless of where they were located, storage/caried.

Rule 16 of the internet : If you fail in epic proportions, it may just become a winning failure.

Congrats on your win mate well deserved.


ps. if you type slower it doesnt mean shit lol, the text all comes out the same in the end. :laugh:
 
So all this drama is because the support guy mistakenly wrote that your tier 3 gun was in storage and your tier 2 gun was carried?

Remind me to beat my wife next time she hands me a fork and mistakenly says here's your spoon.
 
i read all the support what was sent and replied, there was no issue with the guns and tiering system on them but what i did understand is there was a cross wire in the database or could be as the gun in your inventry was actually in storage and storage gun was actually in your inventry so that could be creating a bug or glitch to the tier system on the gun to not respond as it thinks its in your storage...
 
Pauhe Gunor said:
i read all the support what was sent and replied, there was no issue with the guns and tiering system on them but what i did understand is there was a cross wire in the database or could be as the gun in your inventry was actually in storage and storage gun was actually in your inventry so that could be creating a bug or glitch to the tier system on the gun to not respond as it thinks its in your storage...
Click to expand...

More likely the guy just read the table wrong. Seems to me like you are just making a mountain out of a mole hill here and getting pissy over something trivial.

Stop wasting supports time so that they can actually get to important stuff.
 
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