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Thorns Rose

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Can someone please explain to me or walk me through.

I bought a android phone and MA removed GC capabilities for me and there is a QR code, I enabled more cameras than the Kardashians to use.

I I have Entropia pocket app.

I get QR code from Activation/security website .

All I get is a red line saying "scanning".

What is next step?
 

Duhword

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you should just line up the QR code on the camera when it says scanning, maybe print the QR code and scan it on paper if your camera cant scan it on your monitor, i think mine worked fine.
 

Duhword

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make sure you save the deactivation code, write it down and hide it somewhere
 

Thorns Rose

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I lined it up but it just stuck on red line scanning code..nothing going forward. Ty though,
 

Duhword

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I lined it up but it just stuck on red line scanning code..nothing going forward. Ty though,
weird, maybe try printing your screen and scanning a paper copy, some cameras dont mix with some monitors
 
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Jas

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From Google, ignore the "nest" part:)

Missing you Rose!!

Tips for scanning

Use brighter lighting

Your phone or tablet will not use the flash when scanning a QR code with the Nest app, so bright lighting is important. Turn on more lights or open the window shades and try scanning the code again.

Put it on a plain background

Patterns on a tablecloth, rug or wall can sometimes confuse your camera’s auto-focus feature and prevent the code from scanning. If your Nest product is on a patterned background, try moving it to a plain surface and re-scanning the code.

Don’t hold it in your hand

Put your Nest product on a counter, table or other solid object. If it’s shaking too much, your phone’s camera can have trouble focusing. You can also try resting your elbows on the table to steady your phone.

Don’t tilt your phone

Your phone’s camera may have trouble scanning the code if it’s tilted at an angle. Make sure it’s level with the surface that the code is printed on.

Keep your distance

If you’re holding your phone too close or too far away, it won’t scan the code. Try holding your phone about a foot away and slowly moving it towards the QR code.

Some phone cameras can’t focus as well as others at close distances, so you may have to hold your phone a bit further away. Try holding your phone so the QR code is inside the Nest app’s blue box and move it slowly away.

Watch your shadow

If you’ve already made the lighting brighter but the QR code still isn’t scanning, make sure a shadow isn’t falling on the QR code. This can often happen when you move your phone close to scan the code.

Clean the lens

Your phone’s lens can pick up a lot of dust and smudges that can affect image clarity, so give it a wipe with a soft cloth to clean it off.
 

Thorns Rose

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Awww You guys are fantastic!! I hope tomorrow to see you ingame !
:yay:Happy Friday!
 

Angel O2 Mercer

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Your problem is that you have not given camera permissions to the Entropia Pocket App.

To grant permissions to an App on your android phone you can to go Settings > Applications > Select the "Pocket" app and click on "Permissions". There you should be able to grant camera permissions to the app.

The QR scanning should work now.

PS: Depending on your android version the menu/option labels can vary slightly.
 
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DroPeD

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Give permission to APP to use camera, same hapened to me
 
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