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How to communicate with Mindark?

Wingpool

Wingpool

Provider
Joined
Jan 30, 2024
Posts
104
Avatar Name
Korbin Wingpool Dash
I feel like Mindark is actively ignoring me and I don't know why. I have open support cases that are older than 6 months. It feels like I'm communicating with a void, I communicate with them but they don't communicate back.

What are my options?
 
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I can't really comment on cases in a thread like this due to privacy reasons, but I can give support a poke to make sure it's not "slipped through the cracks" so to speak. Please feel free to send me a PM with the case number if you want, and it'll be easier. Otherwise I'll just tell them your ingame name and send a link to this thread.
 
I never got problems with support until now. Allways answered really fast. :better:
 
Wingpool said:
I feel like Mindark is actively ignoring me and I don't know why. I have open support cases that are older than 6 months. It feels like I'm communicating with a void, I communicate with them but they don't communicate back.

What are my options?
Click to expand...

Stripagram might get their attention.

I would just rebump tickets, not put in a support for a while but always have got back to mine.
 
They’re very bad at communicating, all you can do is is make threads like this, make a support case filed under deposit issues and refer to your case or join the big discord and try and tag nana
 
I have a friend who cannot log in for over 6 months now. Another friend who lost money from bank but PEDs never arrived. Neither of them have 0 response from MA over multiple tickets and over 6 months period. Just FYI about "slipped through the cracks". They are just ignorant and don't care
 
allarom said:
I have a friend who cannot log in for over 6 months now. Another friend who lost money from bank but PEDs never arrived. Neither of them have 0 response from MA over multiple tickets and over 6 months period. Just FYI about "slipped through the cracks". They are just ignorant and don't care
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That's positive tho, if neither of them have 0 response means both of them have higher than 0 response so, what's the deal?
 
exsolvo said:
That's positive tho, if neither of them have 0 response means both of them have higher than 0 response so, what's the deal?
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wrong wording yes, "any response", but i believe you understood
 
I open a ticket some weeks ago. I sold 2 amps on AU, one i was traveling on space and sold it but i didnt receive the peds on my wallet, i thinked that i needed to be on Caly to receive te PEDS. I arrived at toulan and i sold the other, same problem but i thinked once again that i needed to go to Caly to receive it. One or 2 days after i gone to Caly and guess what, no peds at all, not in inventory, nothing. I open a ticket, explain the situation and got an answer. Basically he says yeah its true, we can see that you sold the 2 amps, and we dont see any problem wiith transction, AND CLOSE THE TICKET. I feel like wtf happend? Yeah i didnt receiive those peds for sure, i know cuase i got around 50 peds on my wallet, and the first amp was sold for around 70 ped. This is sad.
 
Bombardo said:
I open a ticket some weeks ago. I sold 2 amps on AU, one i was traveling on space and sold it but i didnt receive the peds on my wallet, i thinked that i needed to be on Caly to receive te PEDS. I arrived at toulan and i sold the other, same problem but i thinked once again that i needed to go to Caly to receive it. One or 2 days after i gone to Caly and guess what, no peds at all, not in inventory, nothing. I open a ticket, explain the situation and got an answer. Basically he says yeah its true, we can see that you sold the 2 amps, and we dont see any problem wiith transction, AND CLOSE THE TICKET. I feel like wtf happend? Yeah i didnt receiive those peds for sure, i know cuase i got around 50 peds on my wallet, and the first amp was sold for around 70 ped. This is sad.
Click to expand...

You don't have to be on any planet to receive the peds. ASA you sell something on auction, the peds go to your pedcard instantly. It could be that the item went to your won tab, check that to make sure.
Or you could have mispriced the item... It happens to the best. To make sure, you could ask MA what the exact transactions were of the last items you sold on auction
 
Alright, it has been a week now and cases are still open.

Follow up question is: How long is an acceptable time to wait for support to resolve the open cases?

Currently, there are two open cases. One has now become irrelevant and I asked support to close that one a week ago after they responded and it still remains open. The other one was opened on January 31st this year. To put that into perspective:
  • Thats 285 days ago
  • Lets say an average lifespan of a earth human is 70 years and a EU gamer can only start at 18 years old, thats 52 years of potential playtime or about 19k days.
  • The case from January has been unresolved for 1.5% of a potential EU gamer lifespan. Let that sink in for a moment. That is a significant amount of time.
So what do you think? How long should I remain chill and just wait for support?
 
my opinion: its hard to speculate on tickets without context tbh - for example if its an in game user issue ie u lost ur vehicle... then pree / and itll return to storage... something like that yea id say not worth the headache since the community could help with that... obviously im not saying thats this case but, you can see without context anyone responding is just adding to the fire without really "helping" or giving "perspective"... cuz everyone that responded wouldnt have if context was put in and it was a simple fix XD wouldve turned into a different thread...
 
Considering they have their own AI coding team it's a wonder why they don't create their own AI support team? AI can be used to organize support cases based on their criteria, systematically they could use it to work through each support case based on time/priority. They could even have the AI mark the "important" support cases so they always at the top of the list. Cases that are getting older could be flagged to up the list so they "don't get lost in the crack" anymore.

So why don't they? :unsure:
 
the best way to communicate with mindark is to lower your deposit up to none, they will get your message 100%.
If you try regular customer support your suggestion will be sent to garbage 100%, don't even bother.
 
Some things never change. Same problem for years. People dont seem to change either. Are you expecting mindark to finally start doing support?

They only monitor the deposit section.
 
FireFist said:
my opinion: its hard to speculate on tickets without context tbh - for example if its an in game user issue ie u lost ur vehicle... then pree / and itll return to storage... something like that yea id say not worth the headache since the community could help with that... obviously im not saying thats this case but, you can see without context anyone responding is just adding to the fire without really "helping" or giving "perspective"... cuz everyone that responded wouldnt have if context was put in and it was a simple fix XD wouldve turned into a different thread...
Click to expand...
No need to speculate.

Back in January, I logged in to find a small portion of my total item value missing. Specifically, one of my unlimited blueprints had been downgraded from 100 quality rating down to 10 quality rating. This happened during the maintenance and therefore it is impossible to be a user error such as lost vehicle. No explanation or compensation has been done regarding this.

messi91 said:
the best way to communicate with mindark is to lower your deposit up to none, they will get your message 100%.
If you try regular customer support your suggestion will be sent to garbage 100%, don't even bother.
Click to expand...
messi91 said:
stop depositing, tell others to do so , lower your activity and eventually quit.
Click to expand...
My last deposit was in December last year. Not depositing seems to have had no effect.

I even made a support case this year to ask how much I had deposited in total since I created my account. It took them over 6 months to answer it and they only answered it because of this thread.

atomicstorm said:
Some things never change. Same problem for years. People dont seem to change either. Are you expecting mindark to finally start doing support?

They only monitor the deposit section.
Click to expand...
Maybe they do monitor the deposit section, but in my case this does not appear to be the case. Maybe they ignored me, maybe they just passed out from lack of oxygen up in their ivory tower, or maybe they are still working on this after 9 months, who knows? I don't. They don't communicate with me, which directs us back to the subject of this topic. How to communicate with Mindark?
 
Sub-Zero said:
Considering they have their own AI coding team it's a wonder why they don't create their own AI support team? AI can be used to organize support cases based on their criteria, systematically they could use it to work through each support case based on time/priority. They could even have the AI mark the "important" support cases so they always at the top of the list. Cases that are getting older could be flagged to up the list so they "don't get lost in the crack" anymore.

So why don't they? :unsure:
Click to expand...
TBH, if I should decide if I want to read a copy&paste answer with (long) delays or something hallucinating, I'd prefer the copy&paste answer.
 
Wingpool said:
Maybe they do monitor the deposit section, but in my case this does not appear to be the case. Maybe they ignored me, maybe they just passed out from lack of oxygen up in their ivory tower, or maybe they are still working on this after 9 months, who knows? I don't. They don't communicate with me, which directs us back to the subject of this topic. How to communicate with Mindark?
Click to expand...
I think you know the answer. You may not want to do it, but it is what everyone else has done.
 
Wingpool said:
Back in January, I logged in to find a small portion of my total item value missing. Specifically, one of my unlimited blueprints had been downgraded from 100 quality rating down to 10 quality rating. This happened during the maintenance and therefore it is impossible to be a user error such as lost vehicle. No explanation or compensation has been done regarding this.
Click to expand...
January was when they fixed stackable bug of UL bps related to space mining. If thats your case, then it was the same for everyone and was adressed in patch notes.
 
In 2023 I took part in Easter Mayhem and won robotic bunny- it should be able to increase pet focus generation at level 2- now is at level 41- still unable to active this. I did report that to support- get copy paste and case closed. I did report i don't see my mining claims, despite, there is on radar, I did reported i lose patch with mob like people in this argonaut cave, but was everywhere i go- sometimes was more, sometimes less. And so on.- Each of my support was ctrv, ctrz, sometimes i get answer and case closed in litteraly a minutes. In 2025 at migration was pure madness with lags- i didn't even bother to report any, any problems i had- i just log off, or few times did as my friends told me- few times realoging. What happened in 2024 with support is surreal and it is going now. Even when i wanted to know my total depsoit - i needed to wait few months to get answer- so i think support is simply off. and most bothered case- was incorrect time code- i have problem with that from very beging of use it. Even I try to ask for any help here- because I learn that if you don't put your problem here- it dont exist to support.
I watch one of players who do track hes bugs here- this is awesome- he do so.
When something is wrong or off, i just log off.
 
The Mind said:
January was when they fixed stackable bug of UL bps related to space mining. If thats your case, then it was the same for everyone and was adressed in patch notes.
Click to expand...
Yes, had to look it up, it was the recycle scrip blueprint from space mining.

it was the same for everyone and was adressed in patch notes
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I am unaware of my situation being addressed in patch notes and wonder if I totally missed that. Appreciate it if can be pointed out, thank you.

atomicstorm said:
I think you know the answer. You may not want to do it, but it is what everyone else has done.
Click to expand...
Not sure what you mean. Send me a PM if you prefer to keep it private.
 
Wingpool said:
I am unaware of my situation being addressed in patch notes and wonder if I totally missed that. Appreciate it if can be pointed out, thank you.
Click to expand...

Entropia Universe 18.9.2 Release Notes

Fixes Shifter Codex Challenge and Space Pirate Codex Challenge now provide Meta Attribute Challenge progress Fixed positions of some objects related to the Calypso mission “Crash ‘n’ Smash” that had become unreachable Redulite ore no longer counts as a rare item Removed tree from inside the...
www.planetcalypsoforum.com www.planetcalypsoforum.com

Bertha Bot said:
New UL blueprints are stackable. Drops and terminal purchases of these blueprints have been disabled until the issue is fixed
Click to expand...
That was when they fixed it.
 
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