~ Cirrus ~
Prowler
- Joined
- Dec 27, 2017
- Posts
- 1,291
About a month ago, I was told about a possible exploit/cheat.
About which I won't give any details here, for obvious reasons.
Yesterday, I decided to tell MA about it, so I made a support case.
Also giving them a screenshot of the chat, on which the date appears.
Here is the answer I got:
----------------------------------------
"Hi,
Thank you for contacting us.
We're glad you reported this to us, we will further investigate xxx.
May we ask why you waited since [2020-xx-xx 00:27:09] when you had this conversation with this player, to report this to us?
Thank you for your cooperation.
Kind regards,
xxx | Entropia Universe Support
----------------------------------------
And I'm talking about it here, because I felt offended by this question.
I don't know what you think about it, but this question they're asking me seems totally inappropriate to me.
Let summarize.
I pay for this game (a lot of money)
I could hope at worst a game without bugs, without cheating.. (and why not without lag)
I don't have any of that !
I spend time to report a possible exploit, in order to help them.
So in short, I'm doing MA's job. (It's not my job to discover exploit/cheat, it's their)
And what I get is a reproach that I took too much time.
And probably I'm even suspected, since I can't see any other reason for this question, than the fact they think I would have taken time trying to use this exploit myself.
That's about what I replied to them, then here's what they said:
----------------------------------------
Hi,
Thank you for replying.
"Dicovering cheating is not supposed to be my job."
As mentioned in our rules of conduct which you accept every time you start Entropia Universe:
8. Rules of Conduct for the Entropia Universe
"You must immediately report errors and bugs in the Entropia Universe to MindArk whenever You discover them. You may not “cheat” or otherwise neglect to report errors or bugs, use bugs, slow connection, Internet latency, or other 'exploits' for own benefits or for the benefit of others."
We hope this helped you understand why we asked you this and we hope you report bugs and/or exploits in a more timely manner next time.
Take care!
Kind regards,
xxx | Entropia Universe Support
----------------------------------------
So guys, if you know about an exploit, report it quickly (Soon™), cause we all know MA's legendary speed and reactivity, so you have to be as fast as them !.. right ?
Pay MA for a product, then do their job, and do it vey well and fast or you'll be blamed !
About which I won't give any details here, for obvious reasons.
Yesterday, I decided to tell MA about it, so I made a support case.
Also giving them a screenshot of the chat, on which the date appears.
Here is the answer I got:
----------------------------------------
"Hi,
Thank you for contacting us.
We're glad you reported this to us, we will further investigate xxx.
May we ask why you waited since [2020-xx-xx 00:27:09] when you had this conversation with this player, to report this to us?
Thank you for your cooperation.
Kind regards,
xxx | Entropia Universe Support
----------------------------------------
And I'm talking about it here, because I felt offended by this question.
I don't know what you think about it, but this question they're asking me seems totally inappropriate to me.
Let summarize.
I pay for this game (a lot of money)
I could hope at worst a game without bugs, without cheating.. (and why not without lag)
I don't have any of that !
I spend time to report a possible exploit, in order to help them.
So in short, I'm doing MA's job. (It's not my job to discover exploit/cheat, it's their)
And what I get is a reproach that I took too much time.
And probably I'm even suspected, since I can't see any other reason for this question, than the fact they think I would have taken time trying to use this exploit myself.
That's about what I replied to them, then here's what they said:
----------------------------------------
Hi,
Thank you for replying.
"Dicovering cheating is not supposed to be my job."
As mentioned in our rules of conduct which you accept every time you start Entropia Universe:
8. Rules of Conduct for the Entropia Universe
"You must immediately report errors and bugs in the Entropia Universe to MindArk whenever You discover them. You may not “cheat” or otherwise neglect to report errors or bugs, use bugs, slow connection, Internet latency, or other 'exploits' for own benefits or for the benefit of others."
We hope this helped you understand why we asked you this and we hope you report bugs and/or exploits in a more timely manner next time.
Take care!
Kind regards,
xxx | Entropia Universe Support
----------------------------------------
So guys, if you know about an exploit, report it quickly (Soon™), cause we all know MA's legendary speed and reactivity, so you have to be as fast as them !.. right ?
Pay MA for a product, then do their job, and do it vey well and fast or you'll be blamed !